Head of Transfer Agency Product and Business Development, Managing Director

Across the globe, institutional investors rely on State Street to help them manage risk, respond to challenges through solutions, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged professionals are essential to our success. Our commitment to maintaining an environment where every employee feels valued and able to meet their full potential infuses our company values. It’s also part of our commitment to inclusion, development and engagement, and corporate social responsibility. You’ll have tools to help balance your professional and personal life, paid volunteer days, and access to employee networks that help you stay connected to what matters to you.

The Head of Transfer Agency Product and Business Development role is primarily responsible for the definition and execution of State Street’s strategy for Transfer Agency across regions. This role reports to the Global Head of TA product, and will work across all clients’ types globally that are using State Street transfer agency services for the funds they manage. The incumbent would be responsible for managing and growing our business to expand our wallet share and make us a strategic partner of choice. This role would work closely with peers in the global sales, operational teams and the global product organizations to ensure delivery of an outstanding client experience.

Key aspects of the role include:

• A full understanding of all State Street products.
• Ensuring high service quality provision.
• Analyzing and communicating client requirements.
• Determining growth opportunities.
• Directing a portion of the strategic investment budget.
• Delivering on our financial goals for the business.

In addition, the candidate will further develop their leadership and governance capability by being a senior member of the Luxembourg management team, contributing to the proper development of the local business which is significantly developing through organic and inorganic growth.

Primary Responsibilities:

• Build and execute State Street engagement strategy for the TA products across regions regardless of the different service models and interaction with distribution platforms.
• Help shape/design product capabilities that will allow State Street to materially expand market share by being the partner of choice for clients.
• Working in conjunction with the Commercial Organization and Country Heads, identify new business with existing clients and prospect clients to drive growth.
• Defend and grow our Transfer Agency and Funds Trading Services business by addressing capability gaps and improving sales force effectiveness.
• Serve as State Street’s “face to the market” for Transfer Agency.
• Target clients currently at competitors or insourced with pre-emptive bids and bold outsourcing proposals, in co-operation with the State Streets sales force and relationship managers.
• Work with global product and operational teams to influence and drive product improvement, innovation and new capabilities to ensure we are competitive and in an optimal position to win business globally.
• Increase State Street market reputation as a leader of Transfer Agency and Funds Trading Services products.
• Drive a solutions driven, client centric culture.
• As a senior leader based in EMEA, participate in various Business Management or Risk Committees and industry working groups and other market initiatives.

Minimum Qualifications:

• 15+ years experience desirable.
• Depth of experience in TA required; either from asset servicing, Big4 consulting or directly within Asset Management Companies or institutional investors.
• Strong industry network.
• Outstanding Leadership skills.

Are you the right candidate? Yes! We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

About State Street: Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.