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- Tasks: Lead EMEA Production Management and ensure platform reliability for flagship banking operations.
- Company: Join State Street, a global leader in institutional investment management.
- Benefits: Enjoy flexible work-life support, paid volunteer days, and inclusive development opportunities.
- Why this job: Shape the future of banking technology while making a real impact on client satisfaction.
- Qualifications: 20 years of IT experience with strong leadership and communication skills required.
- Other info: Be part of a diverse team committed to continuous improvement and innovation.
The predicted salary is between 72000 - 108000 £ per year.
Head of EMEA Production Management/ARO is a critical role at State Street, responsible for reliability of platforms supporting the bank's flagship businesses. The dual hatted role also involves leading all EMEA Production Management functions across application, infrastructure, client technical support, service availability management, and recovery management. This is a leadership role, with geographically dispersed matrix organization. As the head of function, this role entails facing both internal stakeholders, across business operations, technology and risk functions, and external including clients and regulators. Role requires extensive collaboration across IT departments/Business Units, Internal and External Risk and Audit teams and keeping the platform highly reliable amidst high change in the environment.
Responsibilities Include:
- Full ownership of business systems technical operations including stability and day to day operations of the platforms
- Face off to Executive stakeholders and externally to regulatory bodies and clients
- Grow SRE practices and function and help transform Production Management
- Become a trusted partner with GTS functions and help fast track modernization journey, while increasing system reliability for business and clients
- Instill continuous improvement and automation in team’s fabric to reduce effort and risk, while increasing business satisfaction
- Pro‑active identification of systems risks and compliance deficiencies, and prompt remediation
This person would also have additional responsibility as the head of EMEA Production Management. As the senior leader in region, this role would oversee the Production management functions and face off to Risk, regulatory, audit, technology and business teams in region.
Qualifications:
- A minimum of bachelor’s degree, preferably in Computer Science, Information Systems or any branch of Science, Engineering or Technology
- A Minimum 20 years of IT experience with hands‑on experience in technology support/SRE functions
- Strong knowledge of Regulatory requirements, Industry frameworks, and best practices such as ITIL V4, COBIT, FFIEC, NIST, etc.
- Knowledge of SDLC / Engineering processes and methodologies
- Proven experience in IT Service Management, including but not limited to Change Management, Incident and Problem management.
- Strong communication and inter‑personal skills
- Experience in leading a geographically distributed and diverse team
- Ability to work under pressure and deliver on tight schedules
- Familiarity with tools like ServiceNow, Cutover, Jira, etc. preferred
- Prior experience in handling risk and regulatory remediations will be a plus
About State Street: Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work‑life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
Head of EMEA Production Management & Application Reliability Operations (ARO) , Managing Director employer: State Street
Contact Detail:
State Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of EMEA Production Management & Application Reliability Operations (ARO) , Managing Director
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at State Street or similar firms. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Understand what makes State Street tick and be ready to discuss how your experience aligns with their mission. This shows you're not just another candidate; you're genuinely interested!
✨Tip Number 3
Practice your leadership stories! Given the seniority of the role, be ready to share examples of how you've led teams through challenges, improved processes, or managed risk. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the team at State Street.
We think you need these skills to ace Head of EMEA Production Management & Application Reliability Operations (ARO) , Managing Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role. Highlight your experience in IT service management and any leadership roles you've held. We want to see how your background aligns with the responsibilities of managing production functions and ensuring platform reliability.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this dual-hatted role. Share specific examples of how you've led teams, managed risks, and improved system reliability in previous positions. We love a good story!
Showcase Your Technical Skills: Don’t forget to mention your technical expertise! Include any relevant tools and frameworks you’re familiar with, like ServiceNow or ITIL V4. This will help us see how you can contribute to our modernization journey and enhance system reliability.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at State Street
✨Know Your Stuff
Make sure you have a solid understanding of the technical aspects of the role. Brush up on your knowledge of IT Service Management, regulatory requirements, and best practices like ITIL V4 and COBIT. Being able to discuss these topics confidently will show that you're not just familiar with the jargon but can apply it effectively.
✨Showcase Leadership Skills
As this role involves leading a geographically dispersed team, be prepared to share examples of your leadership experience. Talk about how you've managed diverse teams, handled conflicts, and driven projects to success. Highlight your ability to inspire and motivate others, especially in high-pressure situations.
✨Prepare for Stakeholder Engagement
You'll be facing off against both internal and external stakeholders, so practice articulating your thoughts clearly and concisely. Think about how you would communicate complex technical information to non-technical audiences, such as clients and regulators. This will demonstrate your strong communication skills and ability to build trust.
✨Emphasise Continuous Improvement
The role requires instilling a culture of continuous improvement and automation. Be ready to discuss specific strategies you've implemented in the past to enhance system reliability and reduce risks. Share any experiences where you've successfully identified and remediated compliance deficiencies, as this will resonate well with the interviewers.
