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- Tasks: Join our team to streamline client onboarding and enhance operational efficiency.
- Company: State Street is a leading global custodian bank and asset manager with over 200 years of experience.
- Benefits: Enjoy flexible work options, competitive medical care, and comprehensive development programs.
- Why this job: Make an impact in the financial services industry while working in a diverse and inclusive environment.
- Qualifications: A BS/BA degree and 3+ years in finance or operations are required; strong communication skills are essential.
- Other info: We value diversity and offer paid volunteer days to support community engagement.
The predicted salary is between 36000 - 60000 £ per year.
Who we are looking for
The Client Onboarding Function within Globallink is key to the success of the organization. This role acts as a valued partner to the Client Acquisitions, Product Sales, Contract Administration and Support Teams in the onboarding of GlobalLink clients, addressing inquiries and ensuring all elements of the onboarding process have been completed in an accurate and timely manner.
Why this role is important to us `
The team you will be joining plays an important role in the overall success of the organization. Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. To make that happen we need teams like yours to help navigate employees and the organization as a whole. In your role you will strive for cutting-edge solutions that are straightforward and scalable.
Join us if making your mark in the financial services industry from day one is a challenge you are up for.
What you will be responsible for
As a Globallink Client Implementation & Service, Officer, you will
• Assist in the development, documentation, and management of a controlled, efficient and standardized Client Platform Onboarding process for GlobalLink
• Advance the current Operating Model through transformation initiatives to improve the process and develop higher performing Client Onboarding teams.
• Responsible for the day-to-day platform onboarding operations.
• Participate in multiple project initiatives designed to enhance workflow and reduce risk. Liaise with systems personnel, and key business stake holders to identify and prioritize systems initiatives designed to improve GlobalLink Platform onboarding.
• Develop and maintain effective working relationships with key stake holders across business lines to ensure effective contribution to project goals and objectives.
• Partner with global counterparts to implement and maintain a standardized platform onboarding process.
• Proactively identify and incorporate best practices ensuring process consistency across onboarding teams ensuring global process standardization of onboarding tasks.
• Continuously identify and implement opportunities to improve service quality and operating efficiency, and mitigate relational risk
• Be accountable for the various technology initiatives associated with client onboarding.
What we value
These skills will help you succeed in this role
• Advanced Excel experience will be considered a strong plus.
• Team player with flexibility and adaptability to change.
• Strong problem solving, and decision-making skills.
• Strong verbal and written communications skills.
• Takes ownership of issues and see them to resolution.
Education & Preferred Qualifications
• BS/BA degree required
• 3+ years’ operations, finance, compliance, or business risk experience in the financial services industry and overall understanding of financial products, specifically GlobalLink products
• Familiar with Globallink technology and infrastructure
• Experience completing client Due Diligence Questionnaires (DDQ”s) and Client Request for proposals (RFP’s)
• Superior communication and organization skills supported by a strong customer service orientation and the ability to work in a global team environment
• Excellent writing, project management, data management and reporting skills
• Ability to evaluate a detailed workflow process and work with business stakeholders to develop and improve processes, including prioritization and execution of initiatives
• Previous client relationship management and project management experience
• Ability to manage multiple priorities with simultaneous deadlines
• Conduct business in an ethical manner while displaying personal and corporate integrity
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Discover more at StateStreet.com/careers
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Globallink Client Implementation & Service Officer employer: State Street
Contact Detail:
State Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Globallink Client Implementation & Service Officer
✨Tip Number 1
Familiarise yourself with GlobalLink's technology and infrastructure. Understanding the tools and systems used in client onboarding will give you a significant edge during interviews, as you'll be able to speak knowledgeably about how you can contribute to improving processes.
✨Tip Number 2
Highlight your experience in client relationship management and project management. Be prepared to discuss specific examples of how you've successfully managed multiple priorities and deadlines in previous roles, as this is crucial for the position.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing to discuss challenges you've faced in past roles and how you overcame them. This will show your potential employer that you can take ownership of issues and see them through to resolution.
✨Tip Number 4
Network with current or former employees of State Street or those in similar roles. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Globallink Client Implementation & Service Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations, finance, and client relationship management. Emphasise any specific experience with GlobalLink products or similar technologies.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills in problem-solving and communication align with the responsibilities of the Client Implementation & Service Officer position.
Showcase Relevant Skills: Highlight your advanced Excel skills and any project management experience. Provide examples of how you've improved processes or enhanced service quality in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as strong written communication is crucial for this role.
How to prepare for a job interview at State Street
✨Understand the Onboarding Process
Familiarise yourself with the client onboarding process specific to GlobalLink. Be prepared to discuss how you would contribute to developing and managing a controlled, efficient, and standardised onboarding process.
✨Showcase Your Problem-Solving Skills
Highlight your strong problem-solving and decision-making skills during the interview. Prepare examples of past experiences where you successfully navigated challenges in client onboarding or project management.
✨Demonstrate Communication Proficiency
Since strong verbal and written communication skills are crucial for this role, practice articulating your thoughts clearly. Be ready to discuss how you have effectively communicated with stakeholders in previous roles.
✨Emphasise Team Collaboration
As a team player, be prepared to share examples of how you've worked collaboratively in a global team environment. Discuss your adaptability to change and how you’ve contributed to team goals in past positions.
