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- Tasks: Lead the client onboarding process for our innovative ETF as a Service platform.
- Company: Join State Street, a diverse and inclusive leader in the financial services industry.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Shape the future of ETFs while working with top-tier clients and partners.
- Qualifications: 15+ years in ETFs or capital markets; strong leadership and project management skills required.
- Other info: Be part of a high-visibility team at a trusted brand in the ETF space.
The predicted salary is between 72000 - 108000 £ per year.
This job is with State Street, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Location: EMEA
Business Unit: CCG Intermediary Europe, ETF as a Service
Reports to: Head of Intermediary Europe
Grade: MD
Role Summary
State Street Global Advisors (SSGA) is seeking a seasoned and entrepreneurial leader to serve as Global Head of Client On-boarding and Configuration for our growing ETF as a Service (EaaS) platform. This is a senior, high-impact role designed to drive delivery excellence at the intersection of capital markets, client solutions, and operational infrastructure.
Working closely with the ETF as a Service business development team, Client Coverage Group (CCG), and Client Management, the successful candidate will take full ownership of the client on-boarding lifecycle - from idea to implementation - ensuring that SSGA delivers a consistent, scalable, and differentiated client experience.
This role is ideal for a candidate with a track record in launching ETFs or similar structures, deep familiarity with the operational and regulatory complexities of the ETF ecosystem, and credibility with clients, capital markets partners, and internal stakeholders alike.
Key Responsibilities
- Own the Onboarding Experience: Design and execute a seamless end-to-end client onboarding model that delivers against EaaS growth ambitions and meets the standards of top-tier issuers.
- Translate Commercial Vision into Delivery: Partner with business development and product structuring to transform client concepts into executable ETF solutions, managing the critical path to launch.
- Be the Bridge Between Front and Back: Work cross-functionally with Legal, Compliance, Capital Markets, Product, Fund Administration, and Technology to coordinate implementation workstreams.
- Drive Platform Scalability: Develop a repeatable and modular onboarding framework that supports client customization while maintaining efficiency, transparency, and risk control.
- Engage Senior Clients and Partners: Serve as a senior face of delivery to clients and external ecosystem partners, including exchanges, APs, market makers, administrators, and legal advisors.
- Instill Governance and Discipline: Implement project tracking, status reporting, risk escalation, and control frameworks that provide leadership visibility and confidence in execution.
- Build a World-Class Team: Hire, mentor, and develop a team of onboarding leads and delivery managers, distributed across key global locations.
Candidate Profile
We are seeking a candidate who blends strategic thinking, operational excellence, and client credibility, with the following attributes:
- Professional Background: 15+ years of experience in ETFs, structured products, investment banking, or capital markets, ideally with prior exposure to ETF launches or white-label platforms.
- Experience working in (or closely with) an ETF accelerator, authorized participant desk, product development group, or ETF service provider.
- Strong understanding of regulatory, legal, and operational requirements of launching and managing ETFs across major domiciles.
- Familiarity with market ecosystem partners (law firms, fund administrators, exchanges, MMs) and comfort managing multi-party delivery environments.
- Leadership & Skills: Gravitas and presence with senior clients, regulators, and internal stakeholders.
- Proven ability to manage complex, multi-stakeholder projects under tight timelines.
- Ability to operate in a fast-paced, entrepreneurial environment while maintaining discipline and process integrity.
- Collaborative style with high EQ and team-building instinct.
Why Join Us
ETF as a Service is a core pillar of SSGA's future growth strategy. As Global Head of Onboarding and Configuration, you will play a foundational role in shaping the delivery engine that enables the next generation of ETF issuers to build their business on our platform.
You'll be part of a high-visibility team backed by one of the most trusted brands in ETFs - with the opportunity to define a new category, influence how the market evolves, and leave a lasting mark on the industry.
Global Head of Client On-boarding and Configuration - ETF as a Service, MD - State Street Global ... employer: State Street
Contact Detail:
State Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Head of Client On-boarding and Configuration - ETF as a Service, MD - State Street Global ...
✨Tip Number 1
Network with professionals in the ETF and capital markets space. Attend industry conferences, webinars, and events to connect with potential colleagues and clients. Building relationships can give you insights into the role and may even lead to referrals.
✨Tip Number 2
Stay updated on the latest trends and regulatory changes in the ETF market. Subscribe to relevant newsletters and follow key influencers on social media. This knowledge will not only help you in interviews but also demonstrate your commitment to the industry.
✨Tip Number 3
Prepare to discuss specific examples of your past experiences in launching ETFs or similar products. Be ready to explain how you navigated challenges and collaborated with various stakeholders, as this will showcase your expertise and leadership skills.
✨Tip Number 4
Research State Street's ETF as a Service platform thoroughly. Understand their business model, recent developments, and competitive landscape. Tailoring your conversation around their specific needs and goals will make you stand out as a candidate who is genuinely interested in the role.
We think you need these skills to ace Global Head of Client On-boarding and Configuration - ETF as a Service, MD - State Street Global ...
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ETFs, structured products, and capital markets. Emphasise any leadership roles and specific achievements that align with the responsibilities of the Global Head of Client On-boarding and Configuration.
Craft a Compelling Cover Letter: In your cover letter, clearly articulate your understanding of the ETF ecosystem and your vision for enhancing the client onboarding experience. Use specific examples from your past experiences to demonstrate your strategic thinking and operational excellence.
Highlight Leadership Skills: Given the seniority of the role, it’s crucial to showcase your leadership skills. Discuss your experience in building and mentoring teams, as well as your ability to manage complex projects with multiple stakeholders.
Showcase Industry Knowledge: Demonstrate your familiarity with regulatory, legal, and operational requirements in the ETF space. Mention any relevant partnerships or collaborations you've had with market ecosystem partners, as this will show your credibility and network within the industry.
How to prepare for a job interview at State Street
✨Understand the ETF Ecosystem
Make sure you have a solid grasp of the ETF landscape, including regulatory and operational complexities. Be prepared to discuss your experience with ETF launches and how you've navigated challenges in this space.
✨Showcase Your Leadership Skills
As a senior role, it's crucial to demonstrate your leadership capabilities. Share examples of how you've built and mentored teams, and how you've managed complex projects with multiple stakeholders.
✨Prepare for Cross-Functional Collaboration
This role requires working closely with various departments. Be ready to discuss how you've successfully collaborated with legal, compliance, and technology teams in previous roles to achieve project goals.
✨Articulate Your Vision for Client Onboarding
Think about how you would design a seamless client onboarding experience. Be prepared to share your ideas on creating a scalable and efficient onboarding framework that meets client needs while maintaining risk control.
