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- Tasks: Lead global product strategy and enhance client experience in asset management.
- Company: Join State Street, a leading custodian bank and asset manager.
- Benefits: Competitive pay, flexible work options, and comprehensive benefits.
- Why this job: Drive innovation and transformation in a dynamic financial services environment.
- Qualifications: Proven leadership in product management and strategic thinking.
- Other info: Inclusive culture with opportunities for personal and professional growth.
The predicted salary is between 72000 - 108000 £ per year.
State Street Investment Management is seeking a Global Head – Client Experience Products, Managing Director. The ideal candidate will have a deep understanding of the asset management client‑experience ecosystem, a proven track record leading global product organizations, and the ability to define and execute a forward‑looking product strategy. This leader will drive transformation across our client experience platforms and services, foster innovation—including effective use of AI—and ensure operational excellence and strong risk‑management practices. This role reports directly to State Street IM’s Global Head of Client Experience Technology and Business Services within the Chief Operating Officer (COO) organization.
What You Will Be Responsible For
- Product Strategy & Execution: Set and execute the global client‑experience product strategy with a focus on innovation, scalability, and future‑readiness. Lead strategic initiatives and BAU programs that enhance the asset‑management client experience. Manage the global Client Experience Products team responsible for roadmaps, enhancements, and operational excellence.
- Team Leadership & Development: Build, develop, and lead a high‑performing global team of product managers, analysts, and project managers. Foster a culture of ownership, collaboration, continuous learning, and high‑quality execution.
- Operational Excellence & Innovation: Leverage modern technology and AI to drive operational excellence and improve client outcomes. Implement tools and processes that reduce manual work and strengthen platform reliability.
- Risk, Partnerships & Culture: Establish strong risk‑management practices and ensure regulatory compliance. Build and manage partnerships with internal teams, control functions, and third‑party vendors. Maintain alignment, transparency, and collaboration across stakeholder groups. Promote a culture of innovation, accountability, and continuous improvement across global teams.
What We Value
- Deep understanding of asset management client experience business, platforms, and services.
- Strategic thinking with a strong focus on innovation, transformation, and client outcomes.
- Strong leadership skills with experience developing high‑performing global teams.
- Demonstrated ability to manage large‑scale, multi‑location product managers and analysts teams and complex delivery programs.
- Ability to build strong partnerships, solicit feedback, and drive a forward‑looking operating model.
- Strong execution discipline with a passion for delivering measurable business value.
About State Street
State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow: We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility: We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer. Discover more at StateStreet.com/careers.
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work‑life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
Global Head – Client Experience Products, Managing Director, State Street Investment Management employer: State Street
Contact Detail:
State Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Head – Client Experience Products, Managing Director, State Street Investment Management
✨Tip Number 1
Network like a pro! Reach out to your connections in the asset management space and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that dream job.
✨Tip Number 2
Prepare for interviews by researching State Street IM's recent projects and innovations. Show them you’re not just another candidate; demonstrate your understanding of their client experience products and how you can contribute to their vision.
✨Tip Number 3
Practice your pitch! Be ready to articulate your leadership style and how you’ve driven transformation in previous roles. Highlight your experience with AI and operational excellence to align with what they value.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at State Street IM.
We think you need these skills to ace Global Head – Client Experience Products, Managing Director, State Street Investment Management
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you really understand the asset management client experience ecosystem. Use your knowledge to highlight how your experience aligns with the role and what you can bring to the table.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. Show us why you’re the perfect fit for the Global Head – Client Experience Products role.
Showcase Your Leadership Skills: We want to see your leadership style shine through! Share examples of how you've built and led high-performing teams, and how you foster a culture of collaboration and continuous learning.
Apply Through Our Website: Make it easy for us to find your application by applying directly through our website. It helps us keep track of all applications and ensures you don’t miss out on any updates!
How to prepare for a job interview at State Street
✨Know Your Client Experience Inside Out
Make sure you have a solid grasp of the asset management client experience ecosystem. Research State Street IM’s current products and services, and think about how you can enhance them. Be ready to discuss specific strategies that demonstrate your understanding of innovation and scalability.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in building and leading high-performing teams. Think about how you've fostered collaboration and continuous learning in previous roles. This is your chance to show how you can inspire and develop a global team at State Street IM.
✨Emphasise Operational Excellence
Be prepared to discuss how you've leveraged technology and AI to improve operational processes in the past. Share specific tools or methodologies you've implemented that reduced manual work and enhanced reliability. This will show your commitment to driving excellence in client outcomes.
✨Demonstrate Strategic Thinking
Think about how you can align your vision with State Street IM’s goals. Prepare to discuss your approach to risk management and how you’ve built strong partnerships in previous roles. Highlight your ability to solicit feedback and drive a forward-looking operating model that benefits all stakeholders.
