At a Glance
- Tasks: Lead operational excellence and enhance client experience through innovative strategies and technology.
- Company: Join State Street, a global leader in investment management with a commitment to inclusivity.
- Benefits: Enjoy flexible work-life support, paid volunteer days, and inclusive development opportunities.
- Other info: Be part of a culture that values innovation, accountability, and continuous improvement.
- Why this job: Make a real impact by transforming operations and driving client success in a dynamic environment.
- Qualifications: 10+ years in investment operations, strong leadership, and strategic thinking skills required.
The predicted salary is between 80000 - 100000 £ per year.
This job is with State Street, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. State Street Investment Management ("State Street IM," formerly State Street Global Advisors or SSGA) is seeking a Global Head - Client Experience Operational Excellence, Vice President.
The ideal candidate will have deep expertise across investment operations, business controls, and process optimization, with a proven ability to operate at both strategic and execution levels. This leader will drive operational excellence across Client Experience Business Services, improving service delivery, increasing efficiency, and proactively reducing operational risk. This role will leverage modern technology and AI to transform operational processes, enhance scalability and resilience, and deliver improved client outcomes. This role reports directly to State Street IM's Global Head of Client Experience Products.
As Global Head - Client Experience Operational Excellence, Vice President, you will:
- Operational Strategy & Execution
- Define and execute the operational excellence strategy across Client Experience Business Services
- Establish and manage a global function focused on enterprise metrics, incident management, risk & controls, and process optimization
- Drive the future-state vision, performance expectations, and operating model alignment
- Define operational metrics across client implementation, shareholder services, client billing, and client reporting
- Support OKR definition, tracking, and reporting, ensuring alignment between strategy, execution, and outcomes
- Process Optimization & Innovation
- Act as a thought leader on best practices for operational processes and controls, leveraging modern technology and AI
- Implement tools and scalable solutions that reduce manual work and enhance operational resilience
- Prioritize initiatives to balance impact, risk, effort, and dependencies, maximizing business value
- Team Leadership & Development
- Partner with the Global Head of Client Experience Products to establish and scale the Operational Excellence team
- Lead management, staffing, and development of a high-performing global team
- Provide coaching and development to team members aligned with evolving business needs
- Risk, Governance & Controls
- Ensure risk and controls are well-documented, globally consistent, and scalable across regions and functions
- Define and track key risk and performance metrics to drive transparency, accountability, and continuous improvement
- Reinforce a strong culture of risk management and operational excellence
- Stakeholder Engagement & Culture
- Collaborate with stakeholders across business, technology, and operations to ensure alignment with performance, scalability, and compliance requirements
- Build strong partnerships across the Client Experience organization and control functions
- Serve as a culture champion, promoting innovation, accountability, and continuous improvement
These skills will help you succeed in this role:
- 10+ years of relevant experience, including 8+ years in investment operations and/or business controls
- Deep understanding of asset management operations, including front-to-back workflows and systems
- Strategic thinking with a strong focus on transformation, innovation, and client outcomes
- Demonstrated leadership experience managing global teams and complex cross-functional initiatives
- Strong knowledge of risk management, controls, and regulatory requirements
- Proven ability to define and implement operational metrics and performance frameworks
- Experience leveraging AI and modern technology to drive operational efficiency
- Strong stakeholder management, communication, and influencing skills
- Proficiency in Microsoft Excel, PowerPoint, and Copilot
- Bachelor's degree required; advanced degree preferred
About State Street: Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
Global Head – Client Experience & Operational Excellence, VP III - State Street Investment Management employer: State Street
State Street is an exceptional employer that prioritises inclusivity and employee empowerment, making it a great place for professionals seeking to excel in investment management. With a strong focus on operational excellence and innovation, employees benefit from flexible work-life support, inclusive development opportunities, and vibrant networks that foster collaboration and growth. Join us in a dynamic environment where your contributions directly impact client outcomes and drive the future of our industry.
StudySmarter Expert Advice🤫
We think this is how you could land Global Head – Client Experience & Operational Excellence, VP III - State Street Investment Management
✨Tip Number 1
Network like a pro! Reach out to your connections in the investment management space and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that dream job.
✨Tip Number 2
Prepare for interviews by researching State Street's values and recent initiatives. Show us you understand their commitment to client experience and operational excellence, and be ready to discuss how your skills align with their goals.
✨Tip Number 3
Practice your pitch! Be clear about your experience in investment operations and how you've driven process optimisation in the past. We want to hear about your strategic thinking and how you can contribute to their vision.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at State Street.
We think you need these skills to ace Global Head – Client Experience & Operational Excellence, VP III - State Street Investment Management
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in investment operations and process optimisation. We want to see how your skills align with the role of Global Head – Client Experience & Operational Excellence.
Showcase Your Leadership Skills:Since this role involves leading a global team, don’t forget to emphasise your leadership experience. Share examples of how you've developed teams and driven operational excellence in previous roles.
Highlight Your Tech Savvy:Mention any experience you have with modern technology and AI in your application. We’re keen on candidates who can leverage tech to enhance operational processes and improve client outcomes.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our official website. This helps us keep track of all applications and ensures you’re considered for the role!
How to prepare for a job interview at State Street
✨Know Your Stuff
Make sure you have a solid understanding of investment operations and business controls. Brush up on the latest trends in operational excellence and how AI can enhance processes. This will show that you're not just familiar with the basics, but that you're also forward-thinking.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams and managed complex projects. Highlight your experience in developing high-performing teams and driving transformation. This is crucial for a role that requires strong team leadership and stakeholder engagement.
✨Be Metrics-Driven
Familiarise yourself with key operational metrics and performance frameworks. Be ready to discuss how you've defined and tracked these in previous roles. This will demonstrate your ability to align strategy with execution and drive continuous improvement.
✨Engage with Stakeholders
Think about how you've collaborated with various stakeholders in the past. Prepare to discuss specific instances where you've built strong partnerships across functions. This will highlight your communication skills and ability to influence others, which are vital for this position.
