At a Glance
- Tasks: Support and manage Charles River IMS systems for clients, ensuring smooth operations.
- Company: Join State Street, a leader in investment management with a commitment to inclusivity.
- Benefits: Enjoy flexible work-life support, paid volunteer days, and vibrant employee networks.
- Other info: Be part of a dynamic team focused on continuous improvement and innovation.
- Why this job: Make a real impact in fintech while developing your technical skills in a supportive environment.
- Qualifications: Technical degree or relevant experience in fintech, SQL, and customer service skills required.
The predicted salary is between 40000 - 50000 £ per year.
This job is with State Street, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Who we are looking for:
Charles River provides an end-to-end solution to automate investment management functions across asset classes on a single platform. Delivered as a hosted service, the solution improves data quality and investment professional productivity, controls risk and lowers technology costs. The Systems Analyst will manage and support all aspects of production of Charles River IMS systems for multiple clients as part of Charles River SaaS Operations and SaaS strategy. Working closely with clients, providing application administration and support for client production.
Education & Preferred Qualifications
- A BS degree in a technical discipline such as Computer Science, Engineering, Mathematics or a BA in Finance or Business with an IT concentration.
- 3 years of progressively responsible & relevant (Fintech) experience.
- Experience in managing and supporting mission critical production software applications is required.
- Experience with SQL, MS SQL Server.
- Proven ability to work in a mission-critical operations and production support environment.
- Experience or familiarity with servers and networks is preferred.
- Proven ability to partner with various internal departments to deliver superior customer service.
- Break down moderately complex processes into simple and reliable components.
- Experience with automation using scripting languages such as Python/Perl and PowerShell.
- Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills.
- Database software or IT technical experience.
- Charles River IMS or securities trading software experience is preferred.
- A background in portfolio management and trading system applications is preferred.
- Any experience with the following is preferred: databases, server operating systems, servers, networks, job scheduling software, system monitoring software, clusters/high availability systems, Disaster Recovery/Business Continuity, FIX.
- Strong written and verbal communication skills.
- Ability to manage multiple, simultaneous priorities.
- Proven organizational skills with attention to detail.
- Ability to achieve results without close supervision.
- Self-motivated with the ability to operate independently and has the strong desire to work as a member of a team.
- Demonstrated practical, hands-on, "can-do" approach, and the ability to work efficiently and creatively.
- Strong analytical and problem-solving skills.
- Flexibility with schedule and ability to work beyond regular business hours for period off hours support.
Role and Responsibilities:
- SME for the Client's Technical Environment.
- User & Group administration/privileges Management.
- Configuration and testing of software changes and operational processes.
- Develop and foster relations with Technical and Business teams to get a better understanding of their Business workflows and technologies used.
- Interface/integration configuration and support.
- Patch Life Cycle Management.
- Change Life Cycle Management.
- Assistance in resolving escalated problems.
- Migration of changes and problem resolutions to production environments.
- Performance troubleshooting and working with internal teams.
- Create JIRAs for the bugs and enhancements and escalate to Engineering teams & Product Management Team.
- Periodic Batch Review and Optimization.
- Business Continuity/Disaster Recovery assistance.
- Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients.
- Participation in the development and on-going refinement, enhancement, and continuous process improvement for the services.
- Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services.
About State Street: Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
Discover more information on jobs at StateStreet.com/careers.
Desktop Support Analyst, Charles River Development, Officer employer: State Street
State Street is an exceptional employer that prioritises inclusivity and employee empowerment, making it a fantastic place for Desktop Support Analysts to thrive. With a commitment to professional development, flexible work-life balance, and vibrant employee networks, State Street fosters a supportive work culture where every team member can reach their full potential while contributing to innovative solutions in the fintech space.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Analyst, Charles River Development, Officer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at State Street, especially those in roles similar to the Desktop Support Analyst. A friendly chat can give us insider info on the company culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since this role involves SQL and troubleshooting, we should practice common scenarios and questions that might come up. Show them we’re not just about theory but can handle real-world problems!
✨Tip Number 3
Don’t forget to highlight our soft skills! Communication and teamwork are key in this role, so let’s think of examples where we’ve successfully collaborated or resolved conflicts. It’s all about showing we can be a great fit for their team.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure our application gets seen. Plus, we can tailor our submission to match the job description perfectly, making it easier for recruiters to see why we’re the right choice.
We think you need these skills to ace Desktop Support Analyst, Charles River Development, Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Desktop Support Analyst role. Highlight your relevant experience in managing production software applications and any technical skills that match the job description, like SQL or scripting languages.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background in Fintech makes you a great fit. Don’t forget to mention your customer service skills and ability to work independently.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex issues in previous roles. This will demonstrate your analytical skills and 'can-do' attitude, which are key for this position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at State Street
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially SQL and any scripting languages like Python or PowerShell. Be ready to discuss how you've used these in past roles, particularly in mission-critical environments.
✨Showcase Your Customer Service Skills
Since this role involves a lot of client interaction, prepare examples that highlight your excellent customer service and communication skills. Think about times when you resolved issues for clients or collaborated with internal teams to improve service delivery.
✨Understand Charles River's Solutions
Familiarise yourself with Charles River's investment management solutions. Being able to speak knowledgeably about their platform and how it automates investment functions will show your genuine interest in the role and the company.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific challenges you've faced in previous roles and how you approached solving them. Highlight your analytical skills and your ability to break down complex processes into manageable parts, as this is crucial for the Desktop Support Analyst position.
