Application Support Engineer, Charles River Development, Assistant Vice President
Application Support Engineer, Charles River Development, Assistant Vice President

Application Support Engineer, Charles River Development, Assistant Vice President

London Full-Time 42000 - 84000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Manage production Charles River IMS systems and troubleshoot software issues.
  • Company: State Street is a leading global custodian bank and asset manager.
  • Benefits: Enjoy flexible work options, competitive medical care, and educational support.
  • Why this job: Join a diverse team making an impact in financial services with innovative technology.
  • Qualifications: Bachelor's degree and 3+ years in technical roles, preferably in financial services.
  • Other info: Embrace a culture of inclusion and community engagement with paid volunteer days.

The predicted salary is between 42000 - 84000 £ per year.

This job is with State Street, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

Company Profile: Charles River provides an end-to-end solution to automate front and middle office investment management functions across asset classes on a single platform. Delivered as a hosted service, the solution improves data quality and investment professional productivity, controls risk and lowers technology costs. Charles River serves more than 350 investment firms in over 40 countries in the institutional asset and fund management, private wealth, alternative investments, insurance, banking, and pension markets. Charles River was acquired by State Street in October 2018.

Background: A client-facing, business and technical staff position responsible for all aspects of managing production Charles River IMS systems for multiple clients as part of the Charles River Software as a Service (SaaS) offerings which includes Application Management for hosted and non-hosted clients.

Responsibilities:

  • This is a highly technical position (L3/L4 Support).
  • Provide deep CRIMS, domain and/or infrastructure experience coupled with advanced diagnostic and troubleshooting abilities to provide root cause analysis of software issues and recommend the appropriate solutions.
  • Work closely with engineering, QA and product management teams; identify and test workarounds for deficiencies in the software.
  • Heavy involvement with the current Observability efforts using Dynatrace.
  • Successfully handle sensitive issue related situations that affect the perception of how CRD resolves customer problems.
  • Conduct research on questions and issues using available information resources and other product specialists.
  • Keep detailed log of all customer interactions and prepare resolution reports for issues reported by the customer.
  • Complete any other tasks as assigned.

Skills:

  • Demonstrated history of solving complex technical problems and strong analytical mindset.
  • Ability to write scripts (SQL, etc.) for automation of certain tasks.
  • Hands-on SQL experience, and the fundamentals of relational database theory.
  • Hands-on Dynatrace experience is a big plus. Same with SolarWinds tool.
  • Experience in C#/.Net or Java is highly preferred.
  • Prior development experience is also very helpful with this position.
  • Communication skills to explain complex problems and solutions in technical and business terms.

Skills, Experience & Qualifications Required:

  • Experience with Financial Services Investment Management, Trading or related systems highly preferable (e.g. Charles River IMS).
  • Proven ability to partner with various internal departments to deliver superior customer service.
  • Any experience with the following is preferred: servers, operating systems, networks, scripting, XML, programming languages, job scheduling software, system monitoring software and disaster recovery/business continuity.
  • Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills.
  • Bachelor's degree in a technical or analytical discipline.
  • Minimum of 3+ years' relevant industry experience.

About State Street: What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow: We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility: We truly believe our employees' diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

Application Support Engineer, Charles River Development, Assistant Vice President employer: State Street

State Street is an exceptional employer, offering a dynamic work environment where innovation and inclusivity thrive. As an Application Support Engineer at Charles River Development, you will benefit from competitive medical care, comprehensive insurance, and flexible work programmes tailored to your needs. With a strong focus on employee growth through development programmes and educational support, State Street fosters a culture that values diverse perspectives, ensuring that every team member can reach their full potential while contributing meaningfully to the financial services industry.
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Contact Detail:

State Street Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Application Support Engineer, Charles River Development, Assistant Vice President

✨Tip Number 1

Familiarise yourself with Charles River IMS and its functionalities. Understanding the platform will not only help you during interviews but also demonstrate your genuine interest in the role.

✨Tip Number 2

Brush up on your SQL skills, as hands-on experience is crucial for this position. Consider working on small projects or exercises that involve writing scripts to automate tasks.

✨Tip Number 3

Gain a solid understanding of Dynatrace and SolarWinds, as familiarity with these tools can set you apart from other candidates. Look for online tutorials or courses to enhance your knowledge.

✨Tip Number 4

Prepare to discuss your previous experiences in customer service and technical troubleshooting. Be ready to share specific examples of how you've resolved complex issues in past roles.

We think you need these skills to ace Application Support Engineer, Charles River Development, Assistant Vice President

Analytical Skills
Technical Troubleshooting
SQL Scripting
Relational Database Theory
Dynatrace Experience
SolarWinds Tool Knowledge
C#/.Net or Java Programming
Customer Service Skills
Interpersonal Communication
Verbal and Written Communication
Problem-Solving Skills
Experience with Financial Services Investment Management
Knowledge of Operating Systems and Networks
Familiarity with XML
Job Scheduling Software Experience
System Monitoring Software Knowledge
Disaster Recovery/Business Continuity Awareness

Some tips for your application 🫡

Understand the Role: Before applying, make sure you fully understand the responsibilities and skills required for the Application Support Engineer position. Tailor your application to highlight relevant experience in technical support, SQL scripting, and customer service.

Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with financial services, particularly any work with Charles River IMS or similar systems. Mention specific projects where you've solved complex technical problems or improved processes.

Showcase Technical Skills: Clearly outline your technical skills, especially in SQL, C#/.Net, Java, and any experience with Dynatrace or SolarWinds. Provide examples of how you've used these skills in previous roles to demonstrate your capability.

Craft a Compelling Cover Letter: Write a cover letter that not only summarises your qualifications but also conveys your enthusiasm for the role and the company. Discuss how your values align with State Street's commitment to diversity and inclusion, and how you can contribute to their mission.

How to prepare for a job interview at State Street

✨Understand the Technical Requirements

Make sure you have a solid grasp of the technical skills required for the role, such as SQL, C#/.Net or Java. Brush up on your knowledge of Dynatrace and other relevant tools, as these will likely come up during the interview.

✨Showcase Your Problem-Solving Skills

Prepare to discuss specific examples where you've successfully solved complex technical problems. Highlight your analytical mindset and how you've approached troubleshooting in past roles, especially in high-pressure situations.

✨Communicate Effectively

Practice explaining complex technical issues in simple terms. The ability to communicate effectively with both technical and non-technical stakeholders is crucial, so be ready to demonstrate this skill during your interview.

✨Research Charles River Development

Familiarise yourself with Charles River's products and services, particularly the Charles River IMS system. Understanding their business model and how they serve their clients will show your genuine interest in the company and the role.

Application Support Engineer, Charles River Development, Assistant Vice President
State Street
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  • Application Support Engineer, Charles River Development, Assistant Vice President

    London
    Full-Time
    42000 - 84000 £ / year (est.)

    Application deadline: 2027-06-06

  • S

    State Street

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