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- Tasks: Lead service delivery and improve client relationships through data analysis and process enhancements.
- Company: Join Charles River Development, a dynamic financial software firm under State Street, serving top-tier clients.
- Benefits: Enjoy competitive pay, career growth opportunities, and a collaborative work environment.
- Why this job: Be part of a fast-paced team driving innovation in financial services with a focus on client success.
- Qualifications: 8+ years in Financial/Software Services, strong analytical skills, and proven leadership experience required.
- Other info: Ideal for those passionate about technology and finance, looking to make an impact.
The predicted salary is between 72000 - 108000 £ per year.
Charles River Development (CRD) is a rapidly growing and profitable financial software and services firm operating as part of State Street, integral to the Alpha product set. Customers include top investment management, wealth management, banking, and insurance firms.
This role supports the growth and complexity of our business, ensuring service levels are maintained, and relationships with clients are strengthened through continuous review and improvement of CRD’s Operations, especially for key strategic clients. The Pod Lead collaborates with Global and Regional Heads of Delivery to ensure operational control gates are observed, escalating risks as needed. The role also works with On-Boarding, Upgrade teams, Client Management, and the Global Operations Centre to ensure process adherence and effective client lifecycle management.
Key responsibilities include:
- Process improvement based on data analysis, reporting enhancements, and ensuring platform availability.
- Ensure batch reporting and KPI monitoring, identifying improvements.
- Support planning, issue management, and client environment ownership.
- Manage change communications and operational updates to executive management.
- Lead Business Recovery Management and incident response for major issues.
- Drive process improvements and build business cases for recommended actions.
- Analyze data to generate reports for stakeholders and improve case response times.
- Oversee Incident Management and ensure follow-ups and reviews.
General Requirements:
- Minimum 8 years in Financial/Software Services, with experience in Service Management and SaaS environments.
- Strong analytical skills with experience in ServiceNow and Salesforce.
- Proven leadership in technical teams and process improvement.
- Client management experience, especially with senior management.
- Knowledge of financial instruments and technical architectures, including SQL and web services.
- Excellent communication and customer service skills.
Qualifications:
- Bachelor’s Degree in Business Management, Economics, Finance, Computer Science, or related fields.
Service Delivery Manager - Pod Lead, Charles River Development, Vice President employer: State Street Corporation
Contact Detail:
State Street Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager - Pod Lead, Charles River Development, Vice President
✨Tip Number 1
Familiarise yourself with the financial software landscape, especially focusing on Charles River Development's offerings. Understanding their products and how they integrate into the Alpha product set will give you an edge in discussions during interviews.
✨Tip Number 2
Network with current or former employees of CRD to gain insights into the company culture and expectations for the Service Delivery Manager role. This can provide you with valuable information that can help you tailor your approach when speaking with interviewers.
✨Tip Number 3
Brush up on your analytical skills, particularly in data analysis and reporting. Being able to demonstrate your ability to improve processes based on data-driven insights will be crucial in this role, so prepare examples from your past experiences.
✨Tip Number 4
Prepare to discuss your experience with client management, especially with senior stakeholders. Highlighting your ability to communicate effectively and manage relationships will be key, as this role involves significant interaction with clients and executive management.
We think you need these skills to ace Service Delivery Manager - Pod Lead, Charles River Development, Vice President
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in financial software services and service management. Emphasise your analytical skills and any leadership roles you've held, particularly in technical teams.
Craft a Compelling Cover Letter: In your cover letter, address how your background aligns with the responsibilities of the Service Delivery Manager role. Mention specific experiences that demonstrate your ability to improve processes and manage client relationships effectively.
Highlight Relevant Skills: Clearly outline your proficiency in tools like ServiceNow and Salesforce, as well as your knowledge of SQL and web services. These are crucial for the role and should be prominently featured in your application.
Showcase Your Achievements: Include quantifiable achievements in your application, such as successful project completions or improvements in service delivery metrics. This will help illustrate your impact in previous roles and your potential value to Charles River Development.
How to prepare for a job interview at State Street Corporation
✨Showcase Your Analytical Skills
Given the emphasis on data analysis in the role, be prepared to discuss specific examples where you've used analytical skills to drive process improvements. Highlight your experience with tools like ServiceNow and Salesforce.
✨Demonstrate Leadership Experience
As a Pod Lead, you'll need to show your leadership capabilities. Share instances where you've successfully led technical teams or managed client relationships, especially with senior management.
✨Understand the Financial Landscape
Familiarise yourself with financial instruments and technical architectures relevant to the role. Being able to speak knowledgeably about these topics will demonstrate your readiness for the position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, particularly in incident management and business recovery. Prepare scenarios from your past experiences where you effectively managed crises or improved service delivery.
