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- Tasks: Lead a team to manage SaaS onboarding and support for financial institutions.
- Company: Join Charles River Development, a top provider in the financial services software industry.
- Benefits: Enjoy opportunities for career growth, mentorship, and a dynamic work environment.
- Why this job: Be part of a mission-critical team that drives client success and innovation in SaaS operations.
- Qualifications: Requires 3+ years in leadership roles and 12+ years in investment software.
- Other info: Occasional off-hours support may be needed; travel for client meetings is expected.
The predicted salary is between 72000 - 108000 £ per year.
Charles River Development is an award-winning provider of software and services to the Investments/Financial Services industry. Our client base includes many of the world’s largest investment and financial institutions. This is a client-facing, business and technical staff position responsible for managing and supporting all aspects of production Charles River IMS systems for multiple clients as part of Charles River SaaS Operations and SaaS strategy.
Purpose and Function: We are seeking a senior technical leader to manage a team and actively contribute to the technical and operational success of our SaaS onboarding and support services. The ideal candidate will have a strong background in SaaS operations, financial systems integration, cloud platforms, and team leadership.
Responsibilities
- Strategy & Continuous Improvement: Identify and implement enhancements to the service and delivery model to improve efficiency and client satisfaction. Serve as an escalation point for internal and client-facing operational issues within the Azure SaaS team. Collaborate with sales teams to support Proof of Concept (PoC) development and drive incremental sales opportunities. Ensure clients maximize their ROI from CR IMS and Alpha Services. Align SaaS operations with Charles River’s business objectives and long-term strategic goals.
- Operational Leadership & Execution: Oversee new client onboarding and ensure smooth transition to the CRD SaaS Azure platform. Engage in client discussions to understand business requirements and tailor onboarding processes. Directly manage key client relationships, ensuring high levels of satisfaction. Monitor and oversee client issue resolution, ensuring timely responses and clear communication. Lead and mentor a team of onboarding system analysts, providing guidance on implementations, upgrades, and issue resolution. Ensure daily operational monitoring and regional/global client support in a follow-the-sun model. Drive process improvements to enhance efficiency and reduce operational risks. Provide clear, accountable reporting to senior management. Coordinate and communicate with service partners and vendors to ensure seamless integration and support. Occasional off-hours and weekend support as required.
- Technical Expertise & Problem-Solving: Hands-on capability to perform database investigations, performance diagnostics, and basic administration (RDBMS). Provide technical oversight on issue resolution, ensuring best practices across platforms such as C#, Java, FIX, Ansible, ETL, MQ, PL/SQL, Admin, Web Services and Cloud Platforms (Azure, AWS etc.). Plan and oversee upgrades and implementations of CR IMS and technical environments. Troubleshoot, diagnose, and resolve technical issues in collaboration with clients and internal teams. Guide clients on CR IMS capabilities, functional features, and best practices.
- People Management & Team Development: Lead a team delivering mission-critical software operations and support. Mentor and develop staff, ensuring they excel in their roles. Provide performance management and career development support for team members. Foster strong collaboration between internal teams and vendors for seamless service delivery. Contribute to process improvement initiatives to enhance operational effectiveness.
Required & Core Competencies
- Leadership & Management: Proven leadership experience in a high-growth, mission-critical SaaS environment. Ability to manage multiple projects and deadlines in a fast-paced setting. Strong customer service skills, expectation management, and stakeholder communication. Experience mentoring and managing technical teams. Ability to work with internal and external partners to enhance service quality.
- Technical & Industry Expertise: 3+ years of experience in a leadership/management role. 8+ years of experience managing and supporting mission-critical SaaS production software and technical environments. 12+ years of experience in investment software. Experience with financial trading applications (preferably Charles River IMS, but other OMS, middle/back-office, or financial applications are also valuable). Deep experience in application setup, configuration, and infrastructure. Familiarity with server networks, high-availability systems, disaster recovery, and system monitoring tools. Familiarity with Cloud Platforms (Azure/AWS etc.), databases, server operating systems, network architecture, scheduling software, and system monitoring tools. Understanding of FIX protocol and financial technology solutions including 3rd party integration with exchanges like (CME/LCH/ICE), Bloomberg etc.
Education & Additional Requirements: Bachelor’s degree in Computer Science, Information Systems, or related field. Willingness to travel occasionally for client meetings and planning sessions.
SaaS Onboarding Manager, Charles River Development, Vice President employer: State Street Corporation
Contact Detail:
State Street Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SaaS Onboarding Manager, Charles River Development, Vice President
✨Tip Number 1
Familiarise yourself with the specific SaaS operations and financial systems integration that Charles River Development focuses on. Understanding their products, especially the CR IMS, will give you an edge in discussions during interviews.
✨Tip Number 2
Network with current or former employees of Charles River Development on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare to discuss your experience in leading technical teams and managing client relationships. Be ready to share specific examples of how you've improved service delivery or resolved complex issues in previous roles.
✨Tip Number 4
Stay updated on the latest trends in cloud platforms, particularly Azure and AWS, as well as financial technology solutions. Demonstrating your knowledge of these areas can set you apart from other candidates.
We think you need these skills to ace SaaS Onboarding Manager, Charles River Development, Vice President
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in SaaS operations, financial systems integration, and team leadership. Use specific examples that demonstrate your ability to manage client relationships and improve operational efficiency.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background aligns with the responsibilities outlined in the job description, particularly your experience in managing SaaS onboarding and support services.
Showcase Technical Expertise: Emphasise your technical skills related to database management, cloud platforms, and financial trading applications. Mention any hands-on experience you have with tools and technologies listed in the job description, such as C#, Java, or Azure.
Highlight Leadership Experience: Detail your leadership experience, especially in high-growth SaaS environments. Provide examples of how you've mentored teams, managed multiple projects, and improved service quality to enhance client satisfaction.
How to prepare for a job interview at State Street Corporation
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience with SaaS operations and financial systems integration. Highlight specific projects where you successfully managed technical environments, especially those involving cloud platforms like Azure or AWS.
✨Demonstrate Leadership Skills
Since this role involves managing a team, be ready to share examples of how you've led teams in high-pressure situations. Discuss your approach to mentoring and developing staff, as well as how you handle performance management.
✨Understand Client Needs
Research Charles River Development's client base and be prepared to discuss how you would tailor onboarding processes to meet their specific business requirements. Show that you can engage effectively with clients to ensure satisfaction.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios related to technical issues or client escalations during the interview. Practice articulating your problem-solving process, including how you would troubleshoot and resolve issues while maintaining clear communication.
