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- Tasks: Manage and support Charles River IMS systems, ensuring smooth operations for clients.
- Company: Join a leading tech firm transforming investment management globally.
- Benefits: Enjoy competitive pay, flexible work options, and comprehensive health benefits.
- Other info: Great opportunities for career growth and a supportive work environment.
- Why this job: Be part of a dynamic team making a real impact in financial services.
- Qualifications: Experience in financial services and strong database skills required.
The predicted salary is between 40000 - 50000 £ per year.
Company Profile: Charles River provides an end-to-end solution to automate front and middle office investment management functions across asset classes on a single platform. Delivered as a hosted service, the solution improves data quality and investment professional productivity, controls risk and lowers technology costs. Charles River serves more than 350 investment firms in over 40 countries in the institutional asset and fund management, private wealth, alternative investments, insurance, banking, and pension markets. Charles River was acquired by State Street in October 2018.
Background: A client-facing, business and technical staff position responsible for all aspects of managing production Charles River IMS systems for multiple clients as part of the Charles River Software as a Service (SaaS) offerings which includes Application Management for hosted and non-hosted clients.
Key Responsibilities:
- Act as Level 2 support for operational issues related to Charles River IMS applications, ensuring timely resolution of client cases logged in Salesforce.
- Participate in regular client calls to provide updates, clarify queries, and maintain strong client relationships.
- Manage Business Continuity (BC) and Disaster Recovery (DR) processes, including annual DR testing.
- Configure and maintain interfaces for upstream/downstream data flows within CRD infrastructure and external entities; oversee connectivity, testing, and post-go-live support.
- Own and monitor automated batch jobs, ensuring smooth execution and troubleshooting errors in nightly/daily processes.
- Implement proactive monitoring for application errors and optimize batch performance to reduce runtime and chronic alerts.
- Perform import/export troubleshooting, patching CRIMS applications, and production change deployments following CRD/STT change management processes (via ServiceNow).
- Automate database refreshes from Production to Test and support on-demand refresh requests.
- Collaborate with CRD Professional Services, Product Support, and Engineering teams to address bugs, apply workarounds, and implement permanent fixes.
- Support Self-Service Portal (SSP) queries and maintain data archiving/purging processes to optimize production database performance.
- Execute ad hoc and scheduled production changes (e.g., settlement day adjustments, exchange holiday calendar updates).
- Provide support for lower environments for internal CRD usage and client testing prior to production deployment.
- Lead incident management for Sev1 issues (e.g., batch failures, application outages), coordinate stakeholders, and prepare RCA & Preventative Actions reports.
- Join problem management calls and ensure case hygiene across all tickets.
- Design, test, and deploy automated import/export/reporting processes tailored to client needs.
Skills, Experience & Qualifications Required:
- Financial Services experience in Investment Management, Trading, or related systems (Charles River IMS preferred).
- Strong knowledge of MS SQL Server, Oracle, and/or Sybase database configuration and administration.
- Familiarity with servers, operating systems, networks, scripting, XML, programming languages, job scheduling, system monitoring, and DR/BC processes.
- Excellent customer service, troubleshooting, and communication skills (verbal and written).
- Ability to collaborate across internal teams and external vendors to deliver seamless client service.
- Bachelor’s degree in Computer Science, IT, Financial Engineering, Engineering, Economics, Mathematics, or related discipline preferred.
- Minimum 3+ years of relevant industry experience.
Primary Systems Analyst, Charles River Development, Officer employer: State Street Corporation
Contact Detail:
State Street Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Primary Systems Analyst, Charles River Development, Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services industry, especially those who have experience with Charles River IMS. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and understanding of investment management systems. Practice common interview questions related to troubleshooting and client support to show you're ready to tackle real-world challenges.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds and shows your enthusiasm.
✨Tip Number 4
Apply through our website for the best chance at landing that dream job! We love seeing candidates who take the initiative to engage directly with us. Plus, it makes tracking your application easier for both you and us.
We think you need these skills to ace Primary Systems Analyst, Charles River Development, Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Primary Systems Analyst role. Highlight your experience with Charles River IMS and any relevant financial services background. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience aligns with our needs. Keep it concise but impactful – we love a good story!
Show Off Your Technical Skills: Don’t forget to showcase your technical skills, especially with MS SQL Server, Oracle, or Sybase. Mention any experience with scripting or system monitoring too. We’re keen on seeing how you can contribute to our tech stack!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to track your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at State Street Corporation
✨Know Your Systems Inside Out
Make sure you have a solid understanding of Charles River IMS applications and their functionalities. Brush up on your knowledge of MS SQL Server, Oracle, and Sybase, as well as the specific responsibilities of a Primary Systems Analyst. This will help you answer technical questions confidently.
✨Showcase Your Client Management Skills
Since this role involves client-facing responsibilities, prepare examples of how you've successfully managed client relationships in the past. Highlight your communication skills and any experience you have with troubleshooting and resolving client issues to demonstrate your customer service prowess.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities, especially regarding incident management and disaster recovery processes. Think of specific situations where you had to troubleshoot or manage a crisis, and be ready to discuss the steps you took and the outcomes.
✨Familiarise Yourself with the Company Culture
Research Charles River Development and State Street's values, especially their commitment to diversity and community engagement. Be prepared to discuss how your personal values align with theirs, and think about how you can contribute to their inclusive environment.