At a Glance
- Tasks: Support clients post-implementation, troubleshoot issues, and enhance application functionality.
- Company: Join a leading financial solutions provider with a commitment to innovation.
- Benefits: Competitive pay, flexible work options, and comprehensive health benefits.
- Other info: Opportunity for career growth and professional development in a collaborative team.
- Why this job: Make a real difference in client success while developing your skills in a dynamic environment.
- Qualifications: 5+ years in financial solutions support, strong communication, and technical skills required.
The predicted salary is between 60000 - 80000 £ per year.
Post Production Support Specialist (PPSS) supports customers after the go‑live of the Charles River Investment Management Solution (CRIMS) implementation. The role includes defining new client requirements, configuring and tuning the application to meet clients’ business and technical needs, training users, testing workflows, and resolving issues. The specialist will liaise with Charles River Technical Support and Product teams to troubleshoot application issues and determine optimal configuration.
Responsibilities
- Analyze and evaluate requirements issues while providing product expertise and guidance throughout the post go‑live journey.
- Educate customers on the methodologies and functionality provided by CRIMS.
- Advise on best practices regarding the implementation and operation of Charles River solutions and services.
- Evaluate customer requirements to identify potential enhancements to Charles River solutions and services.
- Document and communicate product improvements as part of customer‑specific requirements or in response to marketplace trends.
- Maintain a client issues list and status reporting.
- Train users on existing workflows.
- Gather requirements for new asset classes, security types, and/or business lines.
- Document requirements.
- Work with the Professional Services team to assign dedicated resources to accomplish deliverables.
- Contribute to software quality by clearly communicating defects to Client Support and Product Management.
- Support defect‑resolution process by providing clear defect descriptions and validating resulting fixes.
- Identify errors and mistakes in documentation and suggest corrections and improvements.
- Provide strong customer service and build effective relationships with clients.
Qualifications
- Minimum of 5 years of experience with the implementation and/or support of mission‑critical financial solutions.
- Experience implementing or supporting front, middle or back office investment management systems within a bank, hedge fund, asset manager, or wealth‑management firm.
- Hands‑on experience implementing or supporting investment management software, preferably an order management and compliance system.
- Substantial experience with fixed‑income, equity, or other financial instruments.
- Understanding of investment‑management or wealth‑management workflows, derivatives, and FX instruments.
- Technically savvy: knowledge of multi‑tier technical architectures, relational database structures, familiarity with SQL, FIX, and reporting tools.
- Strong record of customer service and the ability to influence key decision makers internally and externally.
- Excellent verbal and written communication skills, able to convey plans, issues and concerns clearly, logically, and concisely.
- Strong time‑management skills with the ability to manage multiple projects in parallel.
- Education: degree in business or technical field such as Finance, Mathematical Finance, Economics, Engineering, or Computer Science.
- Advanced degree or industry certification such as the CFA is a strong plus.
- Travel required by the customer.
Benefits
Our benefits packages are competitive and comprehensive. Details vary by location, but you can expect generous medical care, insurance and savings plans among other perks. You will have access to a flexible work program to help match your needs, along with development programs and educational support to help you reach your full potential.
Equal Opportunity Employer
State Street is an Equal Opportunity and affirmative action employer. We consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
Post Production Support Specialist, Charles River Development, Assistant Vice President employer: State Street Corporation
Charles River Development is an exceptional employer that prioritises employee growth and development, offering comprehensive benefits and a flexible work environment tailored to meet individual needs. With a strong focus on collaboration and customer service, employees are empowered to build meaningful relationships with clients while contributing to innovative financial solutions in a dynamic and supportive culture.
StudySmarter Expert Advice🤫
We think this is how you could land Post Production Support Specialist, Charles River Development, Assistant Vice President
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and investment management sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you’ve got experience with CRIMS or similar systems, make sure to highlight that in conversations. Consider creating a portfolio or case studies of past projects to demonstrate your expertise when chatting with potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions related to post-production support. Think about how you’d handle specific client scenarios or technical issues. We recommend doing mock interviews with friends or mentors to boost your confidence!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged in their job search!
We think you need these skills to ace Post Production Support Specialist, Charles River Development, Assistant Vice President
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with investment management systems. We want to see how your skills align with the role of Post Production Support Specialist, so don’t hold back!
Show Off Your Technical Skills:Since this role requires a good understanding of technical architectures and SQL, be sure to mention any relevant experience you have. We love seeing candidates who can bridge the gap between tech and finance!
Communicate Clearly:Your written communication skills are key for this position. When crafting your application, keep it clear and concise. We appreciate candidates who can convey their thoughts logically and effectively.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at State Street Corporation
✨Know Your CRIMS Inside Out
Make sure you have a solid understanding of the Charles River Investment Management Solution (CRIMS). Familiarise yourself with its functionalities, especially how it supports post-go-live processes. This will help you demonstrate your expertise and show that you're ready to tackle client requirements effectively.
✨Showcase Your Customer Service Skills
Since this role heavily involves customer interaction, be prepared to discuss your previous experiences in providing excellent customer service. Think of specific examples where you resolved issues or built strong relationships with clients, as this will highlight your ability to influence key decision-makers.
✨Prepare for Technical Questions
Brush up on your technical knowledge, especially around multi-tier architectures, SQL, and investment management workflows. Be ready to answer questions about how you would troubleshoot application issues or configure systems to meet client needs, as this will showcase your hands-on experience.
✨Demonstrate Your Problem-Solving Skills
Think of scenarios where you've had to analyse requirements or resolve complex issues in past roles. Prepare to discuss these situations during the interview, focusing on your thought process and the steps you took to achieve successful outcomes. This will illustrate your analytical skills and ability to contribute to software quality.
