Client Experience and UK & MENA Business Partner, Vice President, State Street Investment Management in London

The State Street Investment Management’s (IM) Business & Technology Risk and Resilience (BTRR) team is a first line function that partners with business teams to properly manage operational, technology, and regulatory risk, together with business and technology resiliency. Business Risk Partners within BTRR are aligned to both IM business functions and specific regions to ensure appropriate coverage for our global operating model. They act as operational risk experts to advise business stakeholders on the execution of risk programs and support their ongoing requirement to identify, assess and mitigate operational risk. This role will specifically serve as the COO - Client Experience and UK & MENA Business Partner. Seeking professional with 10+ years of experience in operational risk, compliance or audit with a focus on risk assessment, monitoring, and effective program design and leadership.

The team you will be joining is a part of State Street Investment Management, one of the largest asset managers in the world. We partner with many of the world’s largest, most sophisticated investors and financial intermediaries to help them reach their goals through a rigorous, research-driven investment process. With over four decades of experience and trillions of dollars in assets under management, we offer one of the broadest selections of services across asset classes, risk profiles, regions and styles. As pioneers in index, ETF, and ESG investing, we are always inventing new ways to invest. Join us if making your mark in the asset management industry from day one is a challenge you are up for.

As the COO - Client Experience and UK & MENA Business Partner, you will:

• Maintain deep subject matter knowledge related to business line control activities, operating model, strategy, and key initiatives; efficiently and effectively apply this insight into how content, themes, and priorities are framed and actioned.
• Establish and maintain productive relationships with key business function leaders; instil confidence by demonstrating credibility and expertise on core programs and services to influence outcomes.
• Apply operational risk expertise to educate business stakeholders on how to design and implement an effective controls framework, address weaknesses and respond to emerging risks.
• Review and challenge Incident and Issue content as part of the Reviewer stage of the workflow to ensure proper alignment between root cause, risk materiality / likelihood, and any required corrective or preventative action.
• Lead the Risk & Controls Self-Assessment execution workshops to determine and rationalize the inherent risk ratings and controls effectiveness ratings for risks applicable to the Business Unit. Guide the business through the re-designed RCSA process alignment, including completion of process mapping.
• Perform regular trend analysis on incidents and issues to identify common themes in root cause and areas of focus for deep dive risk assessments with recommendations to the business on control enhancements.
• Assist the business line in addressing findings and potential risk exposures identified by SLOD Operational Risk and Compliance, TLOD Corporate Audit, external audit and regulators.
• Maintain regular touchpoints with SLOD and TLOD to coordinate risk assessments and validate consistency in our evaluations of each business line’s overall risk posture.
• Participate in new product launches and new processes implementation projects to offer expertise in identifying risk exposures and assist the business line in suitably designing controls to mitigate such risks.
• Conduct status meetings with business line partners to discuss open incidents and issues, and identify emerging risks requiring attention. Direct inquiries from business partners to BTRR framework partners, where appropriate.

These skills will help you succeed in this role:

• 10+ years of financial services experience with a large financial services firm or advisory/consulting firm including experience as an internal auditor, public accountant, risk or compliance officer.
• Experience in risk management, regulatory compliance, or control programs.
• Knowledge of common risk management frameworks and methodologies.
• Independent strategic thinker with an understanding of regulatory, operational, and technology risks in financial services, preferably within investment management function(s).
• Strong organizational awareness with ability to facilitate and resolve conflicts; ability to make informed, risk optimized decisions under time pressure.
• Demonstrated analytical and problem-solving skills and ability to work on global cross-functional projects.
• Strong ability to lead through influence and collaborate to drive results within the organization.
• Ability to manage and coach teams to produce efficient and high-quality deliverables.
• Experience working with remote offshore and regional teams.
• Willingness to operate flexible working hours to facilitate team meetings with Boston & APAC-based colleagues.
• Self-motivated professional with the ability to work within deadlines and meet goals.
• Excellent written and verbal communication skills, including the ability to adapt to various situations and audiences.
• Excellent skills in MS Excel, PowerPoint, and process mapping tools.

We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

As the asset management arm of State Street Corporation, State Street Investment Management has served the world’s governments, institutions and financial advisors for over four decades. With a rigorous, risk-aware approach built on research, analysis and market-tested experience, we build from a breadth of active and index strategies to create cost-effective solutions. As stewards, we help portfolio companies see that what is fair for people and sustainable for the planet can deliver long-term performance. And, as pioneers in index, ETF, and ESG investing, we are always inventing new ways to invest.

At State Street Investment Management our mission is to invest responsibly to enable economic prosperity and social progress. We are driven by a desire to help our clients, and those who rely on them, achieve a better future. We have a long history of developing innovative investment strategies to provide our clients with reliable and transparent returns, cost-effectively, and without excessive risk.

We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to Flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.