Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead EMEA Production Management and ensure platform reliability for flagship banking operations.
- Company: Join State Street, a global leader in institutional investing.
- Benefits: Flexible work-life support, paid volunteer days, and inclusive development opportunities.
- Why this job: Shape the future of banking technology while making a real impact.
- Qualifications: 20 years of IT experience with strong leadership and communication skills.
- Other info: Diverse team environment with opportunities for career growth.
The predicted salary is between 72000 - 108000 £ per year.
Head of EMEA Production Management/ARO is a critical role at State Street, responsible for reliability of platforms supporting the bank's flagship businesses. The dual hatted role also involves leading all EMEA Production Management functions across application, infrastructure, client technical support, service availability management, and recovery management.
This is a leadership role, with geographically dispersed matrix organization. As the head of function, this role entails facing both internal stakeholders, across business operations, technology and risk functions, and external including clients and regulators. Role requires extensive collaboration across IT departments/Business Units, Internal and External Risk and Audit teams and keeping the platform highly reliable amidst high change in the environment.
Responsibilities- Full ownership of business systems technical operations including stability and day to day operations of the platforms
- Face off to Executive stakeholders and externally to regulatory bodies and clients
- Grow SRE practices and function and help transform Production Management
- Become a trusted partner with GTS functions and help fast track modernization journey, while increasing system reliability for business and clients
- Instill continuous improvement and automation in team’s fabric to reduce effort and risk, while increasing business satisfaction
- Pro-active identification of systems risks and compliance deficiencies, and prompt remediation
This person would also have additional responsibility as the head of EMEA Production Management. As the senior leader in region, this role would oversee the Production management functions and face off to Risk, regulatory, audit, technology and business teams in region.
Qualifications- A minimum of bachelor’s degree, preferably in Computer Science, Information Systems or any branch of Science, Engineering or Technology
- A Minimum 20 years of IT experience with hands-on experience in technology support/SRE functions
- Strong knowledge of Regulatory requirements, Industry frameworks, such as ITIL V4, COBIT, FFIEC, NIST, etc.
- Knowledge of SDLC / Engineering processes and methodologies
- Proven experience in IT Service Management, including but not limited to Change Management, Incident and Problem management.
- Strong communication and inter-personal skills
- Experience in leading a geographically distributed and diverse team
- Ability to work under pressure and deliver on tight schedules
- Familiarity with tools like ServiceNow, Cutover, Jira, etc. preferred
- Prior experience in handling risk and regulatory remediations will be a plus
About State Street: Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
Head of EMEA Production Management and Application Reliability Operations (ARO) , Managing Director employer: State Street Corporation
Contact Detail:
State Street Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of EMEA Production Management and Application Reliability Operations (ARO) , Managing Director
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at State Street or similar firms. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Understand what makes State Street tick and be ready to discuss how your experience aligns with their mission. This shows you're not just another candidate but someone who genuinely cares about the role.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've tackled challenges in your previous roles, especially in IT service management and production reliability. This will help you stand out as a strong candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at State Street. Let’s get you that dream job!
We think you need these skills to ace Head of EMEA Production Management and Application Reliability Operations (ARO) , Managing Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role. Highlight your experience in IT service management and any leadership roles you've held. We want to see how your background aligns with the responsibilities of managing production functions and ensuring platform reliability.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for the Head of EMEA Production Management role. Share specific examples of how you've led teams, improved processes, or tackled challenges in previous positions.
Showcase Your Communication Skills: Since this role involves facing off with executive stakeholders and clients, it's crucial to demonstrate your strong communication skills. Whether it's in your CV, cover letter, or any additional materials, make sure we can see how you effectively convey complex information.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you receive updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at State Street Corporation
✨Know Your Stuff
Make sure you brush up on your knowledge of IT Service Management and the regulatory frameworks mentioned in the job description. Familiarise yourself with ITIL V4, COBIT, and NIST. Being able to discuss these frameworks confidently will show that you're not just a candidate, but a potential leader who understands the landscape.
✨Showcase Your Leadership Skills
This role is all about leading a geographically dispersed team. Prepare examples of how you've successfully managed diverse teams in the past. Highlight your communication strategies and how you’ve fostered collaboration across different departments. This will demonstrate your capability to face off with executive stakeholders effectively.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills under pressure. Think of scenarios where you've had to identify risks or compliance deficiencies and how you remediated them. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Emphasise Continuous Improvement
The job requires instilling a culture of continuous improvement and automation. Be prepared to discuss specific initiatives you've led that resulted in increased efficiency or reduced risk. This shows that you align with their goal of enhancing system reliability while driving business satisfaction.
