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For Companies At a Glance
- Tasks: Manage strategic client relationships and drive growth in asset servicing.
- Company: State Street is a leading global custodian bank and asset manager.
- Benefits: Enjoy flexible work options, competitive medical care, and development programs.
- Why this job: Join a collaborative team focused on delivering exceptional client experiences.
- Qualifications: 10+ years in financial services with strong relationship management skills required.
- Other info: Proficiency in multiple languages and willingness to travel within EMEA is a plus.
The predicted salary is between 43200 - 72000 £ per year.
Global Relationship Manager, Global Client Division, Managing Director
Apply locations: London, England; Edinburgh, Scotland
Time type: Full time
Posted on: Posted 2 Days Ago
Time left to apply: End Date: March 31, 2025 (30+ days left to apply)
Job requisition id: R-766940
Our purpose is to help create better outcomes for the world’s investors and the people they serve. Whether we are helping investment companies operate more effectively, providing valuable market insights, launching investment products or acting sustainably, we are focused on cultivating long-term, collaborative partnerships. We keep our clients at the heart of everything we do, and smart, engaged professionals are essential to our success.
This role can be performed in a hybrid model, where you can balance work from home and office to match your needs and role requirements.
Who we are looking for
We are looking for an individual with a proven track record of managing strategic client relationships in the asset servicing industry and successfully growing AUM and share of wallet.
- Have a detailed understanding of the asset servicing market and services provided in EMEA.
- Have the ability to build local client relationships and understand strategic client priorities and needs.
- Be able to identify new business opportunities and support commercial negotiations.
- Be ready to manage and navigate the internal organization to drive superior solutions and outcomes for clients, leveraging comprehensive shelf of services and firm subject matter experts.
- Be equipped to work as a member of a global client team to help deliver a great client experience across all relevant services.
- Have strong presentation and communication skills, with the ability to articulate complex concepts to a diverse audience.
- Be able to support the corporate decision-making process on the partner side in order to achieve the desired outcome.
The role requires an open mind and a strong willingness to embrace the partners’ perspective.
Why this role is important to us
The team you will be joining is a part of State Street Institutional Services and its Global Client Division (GCD). You will be an integral part of our global team for our strategic clients, working together with the Client Executive (overall responsibility for managing the global client relationship), Global Relationship Manager, Global Client Operating Officer, Sales, and Client Analysts. As a team, you will closely collaborate to deliver the best solutions and services of the firm to our strategic clients across locations.
Join us if making your mark on the long-lasting client relationships we build is a challenge you are up for.
What you will be responsible for
- Develop and maintain strong relationships with existing client base, understanding their needs and delivering optimal solutions.
- Conduct regular relationship review meetings with clients to discuss their service needs and business opportunities.
- Identify and pursue new opportunities to grow AUM and share of wallet among existing and potential clients. This includes cross-selling and upselling State Street\’s comprehensive range of services and creating new opportunities offering solutions to pain points of clients.
- Ensure high levels of client satisfaction through excellent service delivery, prompt issue resolution, and proactive communication.
- Work closely with internal teams, including product development, operations, and technology, to deliver integrated solutions that meet client needs. Collaborate with the Client Service team members and contribute to the team\’s overall strategy and success.
- Negotiate servicing fees and implementation of fee schedule.
- Actively promote State Street\’s new platform and technology services, demonstrating how these can add value to our clients\’ operations and investment strategies.
- Keep abreast of market trends, regulatory changes, and technological advancements that could impact our clients or offer new opportunities for service enhancement.
What we value
- Strategic thinker with excellent analytical and problem-solving abilities.
- Highly motivated and client-focused, with a drive to deliver exceptional service.
- Strong interpersonal skills, with the ability to build relationships and influence at all levels.
- Ability to establish priorities, work independently and proceed with objectives without direct supervision.
Education & Preferred Qualifications
- Bachelor\’s degree in Finance, Business Administration, or related field. A Master\’s degree or professional certifications (e.g. CFA) would be advantageous.
- Minimum of 10 years of experience in financial services, with a strong focus on custody services, project initiatives, and client relationship management.
- Deep understanding of financial markets, investment strategies, and the regulatory landscape in EMEA and globally.
Additional requirements
- Traveling primarily within EMEA is required.
- Proficiency in German, English, and French is a plus.
Are you the right candidate? Yes!
We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfill all of them when applying. If you like change and innovation, seek to see the bigger picture, make data-driven decisions and are a good team player, you could be a great fit.
About State Street
What we do. State Street is one of the largest custodian banks, asset managers, and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading, and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance, and savings plans, among other perks. You’ll have access to Flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences, and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity, and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs, and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
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Global Relationship Manager, Global Client Division, Managing Director employer: State Street Corporation
Contact Detail:
State Street Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Relationship Manager, Global Client Division, Managing Director
✨Tip Number 1
Make sure to leverage your existing network in the asset servicing industry. Reach out to former colleagues or industry contacts who may have insights into the company culture at State Street and the specific needs of their clients.
✨Tip Number 2
Stay updated on the latest trends and regulatory changes in the EMEA financial markets. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the strategic priorities of potential clients.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and grown AUM in your previous roles. Highlighting these experiences will show that you can deliver the exceptional service that State Street values.
✨Tip Number 4
Familiarize yourself with State Street's range of services and technology platforms. Being able to articulate how these can add value to clients' operations will set you apart as a candidate who is ready to contribute from day one.
We think you need these skills to ace Global Relationship Manager, Global Client Division, Managing Director
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Global Relationship Manager position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to reflect your relevant experience in managing strategic client relationships and growing AUM. Use specific examples that demonstrate your success in similar roles, particularly in the asset servicing industry.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your understanding of State Street's mission and values. Discuss how you can contribute to building long-lasting client relationships and enhancing client satisfaction.
Highlight Relevant Skills: Make sure to emphasize your strong presentation and communication skills in your application. Provide examples of how you've successfully articulated complex concepts to diverse audiences in previous roles.
How to prepare for a job interview at State Street Corporation
✨Understand the Client-Centric Approach
Make sure to emphasize your experience in managing client relationships and how you prioritize their needs. Be prepared to discuss specific examples of how you've successfully delivered optimal solutions for clients in the past.
✨Showcase Your Strategic Thinking
Demonstrate your ability to think strategically by discussing how you've identified new business opportunities and supported commercial negotiations. Highlight any instances where your analytical skills led to successful outcomes.
✨Communicate Complex Concepts Clearly
Since strong presentation and communication skills are crucial for this role, practice articulating complex financial concepts in a way that is easy to understand. Consider preparing a brief presentation on a relevant topic to showcase your skills.
✨Familiarize Yourself with Market Trends
Stay updated on the latest trends and regulatory changes in the asset servicing industry, especially within EMEA. Being knowledgeable about current events will not only impress your interviewers but also demonstrate your commitment to the role.
