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- Tasks: Lead the client onboarding process for our innovative ETF as a Service platform.
- Company: Join State Street Global Advisors, a trusted leader in the ETF industry.
- Benefits: Enjoy competitive pay, remote work options, and opportunities for professional growth.
- Why this job: Shape the future of ETFs and make a significant impact in a dynamic environment.
- Qualifications: 15+ years in ETFs or capital markets with strong leadership and project management skills.
- Other info: Be part of a high-visibility team driving the next generation of ETF issuers.
The predicted salary is between 72000 - 108000 £ per year.
State Street Global Advisors (SSGA) is seeking a seasoned and entrepreneurial leader to serve as Global Head of Client On-boarding and Configuration for our growing ETF as a Service (EaaS) platform. This is a senior, high-impact role designed to drive delivery excellence at the intersection of capital markets, client solutions, and operational infrastructure.
Working closely with the ETF as a Service business development team, Client Coverage Group (CCG), and Client Management, the successful candidate will take full ownership of the client on-boarding lifecycle — from idea to implementation — ensuring that SSGA delivers a consistent, scalable, and differentiated client experience. This role is ideal for a candidate with a track record in launching ETFs or similar structures, deep familiarity with the operational and regulatory complexities of the ETF ecosystem, and credibility with clients, capital markets partners, and internal stakeholders alike.
Key Responsibilities- Own the Onboarding Experience: Design and execute a seamless end-to-end client onboarding model that delivers against EaaS growth ambitions and meets the standards of top-tier issuers.
- Translate Commercial Vision into Delivery: Partner with business development and product structuring to transform client concepts into executable ETF solutions, managing the critical path to launch.
- Be the Bridge Between Front and Back: Work cross-functionally with Legal, Compliance, Capital Markets, Product, Fund Administration, and Technology to coordinate implementation workstreams.
- Drive Platform Scalability: Develop a repeatable and modular onboarding framework that supports client customization while maintaining efficiency, transparency, and risk control.
- Engage Senior Clients and Partners: Serve as a senior face of delivery to clients and external ecosystem partners, including exchanges, APs, market makers, administrators, and legal advisors.
- Instill Governance and Discipline: Implement project tracking, status reporting, risk escalation, and control frameworks that provide leadership visibility and confidence in execution.
- Build a World-Class Team: Hire, mentor, and develop a team of onboarding leads and delivery managers, distributed across key global locations.
We are seeking a candidate who blends strategic thinking, operational excellence, and client credibility, with the following attributes:
- Professional Background: 15+ years of experience in ETFs, structured products, investment banking, or capital markets, ideally with prior exposure to ETF launches or white-label platforms.
- Experience working in (or closely with) an ETF accelerator, authorized participant desk, product development group, or ETF service provider.
- Strong understanding of regulatory, legal, and operational requirements of launching and managing ETFs across major domiciles.
- Familiarity with market ecosystem partners (law firms, fund administrators, exchanges, MMs) and comfort managing multi-party delivery environments.
- Gravitas and presence with senior clients, regulators, and internal stakeholders.
- Proven ability to manage complex, multi-stakeholder projects under tight timelines.
- Ability to operate in a fast-paced, entrepreneurial environment while maintaining discipline and process integrity.
- Collaborative style with high EQ and team-building instinct.
Why Join Us: ETF as a Service is a core pillar of SSGA’s future growth strategy. As Global Head of Onboarding and Configuration, you will play a foundational role in shaping the delivery engine that enables the next generation of ETF issuers to build their business on our platform. You’ll be part of a high-visibility team backed by one of the most trusted brands in ETFs — with the opportunity to define a new category, influence how the market evolves, and leave a lasting mark on the industry.
Global Head of Client On-boarding and Configuration - ETF as a Service, MD - State Street Globa[...] employer: State Street Corporation
Contact Detail:
State Street Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Head of Client On-boarding and Configuration - ETF as a Service, MD - State Street Globa[...]
✨Tip Number 1
Network with professionals in the ETF and capital markets space. Attend industry conferences, webinars, and networking events to connect with potential colleagues and clients. Building relationships can give you insights into the role and may even lead to referrals.
✨Tip Number 2
Familiarise yourself with the latest trends and regulatory changes in the ETF landscape. Being knowledgeable about current events and innovations will not only help you in interviews but also demonstrate your commitment to the field.
✨Tip Number 3
Prepare to discuss specific examples of your past experiences in launching ETFs or managing complex projects. Highlight your ability to work cross-functionally and how you've successfully navigated multi-stakeholder environments.
✨Tip Number 4
Showcase your leadership skills by discussing how you've built and developed teams in previous roles. Emphasise your collaborative style and high emotional intelligence, as these are key attributes for the Global Head of Client On-boarding and Configuration position.
We think you need these skills to ace Global Head of Client On-boarding and Configuration - ETF as a Service, MD - State Street Globa[...]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ETFs, structured products, and client onboarding. Use specific examples that demonstrate your leadership skills and familiarity with the operational complexities of the ETF ecosystem.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your background aligns with the responsibilities outlined in the job description. Mention your experience in managing complex projects and your ability to work cross-functionally.
Highlight Key Achievements: When detailing your professional background, focus on key achievements that showcase your strategic thinking and operational excellence. Quantify your successes where possible, such as the number of successful ETF launches you've led.
Showcase Leadership Skills: Emphasise your leadership experience, particularly in building and mentoring teams. Provide examples of how you've instilled governance and discipline in previous roles, which is crucial for this position.
How to prepare for a job interview at State Street Corporation
✨Understand the ETF Landscape
Make sure you have a solid grasp of the ETF ecosystem, including regulatory and operational complexities. Be prepared to discuss your experience with ETF launches and how you've navigated challenges in the past.
✨Showcase Your Leadership Skills
As a senior role, it's crucial to demonstrate your leadership capabilities. Share examples of how you've built and mentored teams, and how you've managed complex projects with multiple stakeholders.
✨Prepare for Cross-Functional Collaboration
This role requires working closely with various departments. Be ready to discuss how you've successfully collaborated with legal, compliance, and technology teams in previous roles to drive project success.
✨Articulate Your Vision for Client Experience
Since you'll be owning the onboarding experience, think about how you would design a seamless client journey. Be prepared to share your ideas on enhancing client satisfaction and scalability in onboarding processes.
