At a Glance
- Tasks: Support and manage production systems, ensuring seamless operations for clients.
- Company: Join Charles River Development, a leader in fintech solutions.
- Benefits: Flexible work-life support, paid volunteer days, and inclusive development opportunities.
- Other info: Opportunity for career growth in a supportive and innovative environment.
- Why this job: Be part of a dynamic team shaping the future of investment management technology.
- Qualifications: Technical degree or relevant experience in fintech, strong troubleshooting skills required.
The predicted salary is between 40000 - 50000 € per year.
Who we are looking for:
Charles River provides an end-to-end solution to automate investment management functions across asset classes on a single platform. Delivered as a hosted service, the solution improves data quality and investment professional productivity, controls risk and lowers technology costs. The Systems Analyst will manage and support all aspects of production of Charles River IMS systems for multiple clients as part of Charles River SaaS Operations and SaaS strategy. Working closely with clients, providing application administration and support for client production.
Education & Preferred Qualifications
- A BS degree in a technical discipline such as Computer Science, Engineering, Mathematics or a BA in Finance or Business with an IT concentration.
- 3 years of progressively responsible & relevant (Fintech) experience.
- Experience in managing and supporting mission critical production software applications is required.
- Experience with SQL, MS SQL Server.
- Proven ability to work in a mission-critical operations and production support environment.
- Experience or familiarity with servers and networks is preferred.
- Proven ability to partner with various internal departments to deliver superior customer service.
- Break down moderately complex processes into simple and reliable components.
- Experience with automation using scripting languages such as Python/Perl and PowerShell.
- Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills.
- Database software or IT technical experience.
- Charles River IMS or securities trading software experience is preferred.
- A background in portfolio management and trading system applications is preferred.
- Any experience with the following is preferred: databases, server operating systems, servers, networks, job scheduling software, system monitoring software, clusters/high availability systems, Disaster Recovery/Business Continuity, FIX.
- Strong written and verbal communication skills.
- Ability to manage multiple, simultaneous priorities.
- Proven organizational skills with attention to detail.
- Ability to achieve results without close supervision.
- Self-motivated with the ability to operate independently and has the strong desire to work as a member of a team.
- Demonstrated practical, hands-on, “can-do” approach, and the ability to work efficiently and creatively.
- Strong analytical and problem-solving skills.
- Flexibility with schedule and ability to work beyond regular business hours for period off hours support.
Role and Responsibilities:
- SME for the Client’s Technical Environment.
- User & Group administration/privileges Management.
- Configuration and testing of software changes and operational processes.
- Develop and foster relations with Technical and Business teams to get a better understanding of their Business workflows and technologies used.
- Interface/integration configuration and support.
- Patch Life Cycle Management.
- Change Life Cycle Management.
- Assistance in resolving escalated problems.
- Migration of changes and problem resolutions to production environments.
- Performance troubleshooting and working with internal teams.
- Create JIRAs for the bugs and enhancements and escalate to Engineering teams & Product Management Team.
- Periodic Batch Review and Optimization.
- Business Continuity/Disaster Recovery assistance.
- Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients.
- Participation in the development and on-going refinement, enhancement, and continuous process improvement for the services.
- Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services.
About State Street: Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
Discover more information on jobs at StateStreet.com/careers.
Desktop Support Analyst, Charles River Development, Officer employer: State Street Corporation
At Charles River Development, we pride ourselves on being an exceptional employer that values innovation and collaboration. Our vibrant work culture fosters professional growth through inclusive development opportunities and flexible work-life support, ensuring that every employee feels empowered to reach their full potential. Located in a dynamic environment, we offer unique advantages such as paid volunteer days and strong employee networks, making it a rewarding place to build a meaningful career in the fintech sector.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Analyst, Charles River Development, Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the fintech world, especially those who work at Charles River or similar companies. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can talk confidently about SQL, application support, and any relevant software you've worked with. We want to see that you can handle the mission-critical environment!
✨Tip Number 3
Show off your problem-solving skills during interviews. Be ready to discuss how you've tackled complex issues in the past, especially in production support. We love candidates who can break down problems and come up with effective solutions!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Charles River.
We think you need these skills to ace Desktop Support Analyst, Charles River Development, Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your technical background, especially in areas like SQL and customer service, to show us you're the right fit for the Desktop Support Analyst role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this position and how your experience aligns with our needs. Be specific about your achievements in previous roles, especially in mission-critical environments.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex issues in past jobs. We love candidates who can break down problems and come up with effective solutions, so don’t hold back on sharing your success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at State Street Corporation
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially SQL and any scripting languages like Python or PowerShell. Be ready to discuss how you've used these in past roles, particularly in mission-critical environments.
✨Understand Charles River's Solutions
Familiarise yourself with Charles River's investment management solutions. Knowing how their platform improves data quality and productivity will help you demonstrate your interest and understanding of the company’s core business.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in previous roles. Highlight your analytical skills and your ability to break down processes into manageable components, as this is crucial for a Desktop Support Analyst.
✨Communicate Effectively
Since excellent communication skills are key, practice articulating your thoughts clearly. Be prepared to explain technical concepts in simple terms, as you'll need to collaborate with various teams and clients.
