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For Companies At a Glance
- Tasks: Support clients with corporate actions and resolve inquiries in a dynamic global team.
- Company: Join State Street, a leading custodian bank and asset manager.
- Benefits: Competitive pay, flexible work options, and comprehensive health benefits.
- Why this job: Make an impact in financial services from day one while developing your skills.
- Qualifications: Degree or equivalent experience, strong communication, and problem-solving skills.
- Other info: Inclusive culture with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Who we are looking for
We are seeking a Corporate Actions Client Service Officer to provide subject matter client facing support within Global Service Delivery department based in Edinburgh.
The successful applicant will be responsible for the oversight and delivery of State Street's Global Corporate Actions for custody products in accordance with defined service levels for key custody and middle office clients.
Working in a global team ,the candidate will liaise with State Street colleagues and clients across multiple time zones.
Why this role is important to us
The team you will be joining is a part of State Street Global Delivery (SSGD). SSGD gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGD's tools help our clients make better investment choices and act on growth opportunities.
Join us if making your mark in the financial services industry from day one is a challenge you are up for.
What you will be responsible for
As Corporate Actions Client Service Officer you will responsible for;
- Ensuring client inquiries are resolved and escalated as needed, review aged inquiries to ensure appropriate and timely resolution in accordance with Standard Operating Procedures.
- Lead and participate in client calls and complete reporting tasks within the assigned timeframes.
- Consistently meet individual productivity benchmarks and turnaround targets.
- Act as an escalation to support team manager in their role and taken ownership of high profile inquiries
- Communicate with colleagues and managers regularly on all aspects of the client experience including service feedback and product requests.
- Support client product and enhancement requests,
- Provide escalation support for issue resolution with clients and internal groups.
What we value
These skills will help you succeed in this role
- Team player who can both provide assistance to and influence others
- Excellent communication skills
- Working knowledge of Corporate Actions
- Interpersonal and relationship building skills
- Proven communication skills
- Detail oriented
- Problem solving skills
- Ability to multi-task
- Ability to work under pressure and meet deadlines.
- Customer focused approach
- Flexible and positive attitude
Education & Preferred Qualifications
- Degree or equivalent operational experience
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Corporate Actions Client Service Officer - State Street Corporation employer: State Street Corporation
Contact Detail:
State Street Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate Actions Client Service Officer - State Street Corporation
✨Tip Number 1
Network like a pro! Reach out to current employees at State Street on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Corporate Actions Client Service Officer role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to client service and corporate actions. We recommend doing mock interviews with friends or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples from your past experiences where you successfully resolved client inquiries or improved processes. This will demonstrate your customer-focused approach!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your genuine interest in joining the State Street team right from the start.
We think you need these skills to ace Corporate Actions Client Service Officer - State Street Corporation
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Corporate Actions Client Service Officer role. Highlight relevant experience and skills that match the job description, like your communication skills and problem-solving abilities.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role at State Street and how your background makes you a perfect fit. Don’t forget to mention your customer-focused approach!
Showcase Your Team Spirit: Since this role involves working in a global team, emphasise your ability to collaborate and support others. Share examples of how you've successfully worked with colleagues or clients across different time zones.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at State Street Corporation
✨Know Your Corporate Actions
Make sure you brush up on your knowledge of corporate actions. Understand the different types and how they impact clients. This will not only show your expertise but also help you answer questions confidently.
✨Practice Your Communication Skills
Since this role involves liaising with clients and colleagues across multiple time zones, practice clear and concise communication. Role-play potential client scenarios with a friend to enhance your interpersonal skills.
✨Demonstrate Problem-Solving Abilities
Prepare examples of past experiences where you've successfully resolved client inquiries or issues. Highlight your ability to think on your feet and provide solutions under pressure, as this is crucial for the role.
✨Show Your Team Spirit
State Street values teamwork, so be ready to discuss how you've collaborated with others in previous roles. Share specific instances where you influenced team outcomes positively, showcasing your ability to work well in a global team.
