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- Tasks: Join our team as a Senior Associate, providing expert support in Corporate Actions and client inquiries.
- Company: State Street is a leading global custodian bank and asset manager with over 200 years of experience.
- Benefits: Enjoy competitive benefits, flexible work options, and comprehensive development programs to grow your career.
- Why this job: Make an impact in the financial services industry while working in a diverse and inclusive environment.
- Qualifications: A degree or relevant experience in finance, with strong communication and problem-solving skills required.
- Other info: We value diversity and offer paid volunteer days to engage with your community.
The predicted salary is between 36000 - 60000 £ per year.
State Street Corporate Actions consists of approximately 800 individuals with presence in 6 locations, globally carrying out an end-to-end Corporate Action process within a Fund Accounting, Middle Office and Custody environment.
An excellent opportunity has arisen at the Senior Associate level within Corporate Actions Client Service which involves working with clients as a Corporate Action specialist. The candidate will be responsible for providing Subject Matter Expert support, answering Corporate Actions client inquiries and producing reporting deliverables within client service level agreements and agreed quality standards, as well as attending regular service calls with clients.
Working in a global team, the candidate will liaise with State Street colleagues and clients across multiple time zones on behalf of a diverse client base and may serve as an escalation point for clients.
As Corporate Actions Client Service Senior Associate you will:
- Act as a senior member of a specialised Corporate Actions Client Service team, acting as a subject matter expert support on projects and initiatives aimed at improving the corporate action product.
- Ensure client inquiries are resolved and escalated as needed, review aged inquiries to ensure appropriate and timely resolution in accordance with Standard Operating Procedures.
- Participate in client calls and complete reporting tasks within the assigned timeframes.
- Share knowledge, provide training and coaching to team members.
- Assist managers by prioritising the workload and ensure daily tasks are completed.
- Identify urgent issues and escalate to senior management.
- Demonstrate understanding of State Street's Risk Excellence principles and support the Risk Sensing function by identifying and documenting areas of potential risk, advocate solutions.
- Provide coverage in the absence of team member or First Line Manager.
These skills will help you succeed in this role:
- Strong communication and inter-personal skills essential
- Customer focused approach
- Ability to work under pressure and meet deadlines.
- Problem solving skills
- Willingness to learn
- Flexible and positive attitude, team player
- Idea generator
A good understanding of the financial services industry is preferred, along with experience of Corporate Actions in a custody and/or middle office environment and Client Service experience in the finance industry. Educated to a degree level (preferred) or relevant financial services experience.
State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. You’ll have access to flexible Work Programs to help you match your needs. Our wealth of development programs and educational support will help you reach your full potential.
We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients.
State Street is an equal opportunity and affirmative action employer.
Corporate Action Client Service, Senior Associate employer: State Street Corporation
Contact Detail:
State Street Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate Action Client Service, Senior Associate
✨Tip Number 1
Familiarise yourself with the Corporate Actions process and terminology. Understanding the nuances of corporate actions will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the financial services industry, especially those who work in corporate actions or client service roles. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare for potential scenario-based questions during interviews. Think about how you would handle client inquiries or escalations, as this role requires strong problem-solving skills and a customer-focused approach.
✨Tip Number 4
Showcase your ability to work under pressure by sharing examples from your past experiences. Highlighting your resilience and adaptability will resonate well with the hiring team at State Street.
We think you need these skills to ace Corporate Action Client Service, Senior Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in corporate actions, client service, and the financial services industry. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your skills align with the responsibilities outlined. Mention specific experiences where you've successfully resolved client inquiries or improved processes.
Highlight Communication Skills: Since strong communication is essential for this role, provide examples in your application that demonstrate your ability to communicate effectively with clients and colleagues, especially in high-pressure situations.
Showcase Problem-Solving Abilities: Include instances where you've identified urgent issues and implemented solutions. This will illustrate your problem-solving skills and your proactive approach to challenges in a corporate action environment.
How to prepare for a job interview at State Street Corporation
✨Understand Corporate Actions
Make sure you have a solid grasp of what corporate actions are and how they impact clients. Brush up on your knowledge of the end-to-end process, as well as any recent trends or changes in the financial services industry that could affect corporate actions.
✨Showcase Your Client Service Skills
Prepare examples from your past experiences where you've successfully resolved client inquiries or escalated issues effectively. Highlight your customer-focused approach and how you prioritise client satisfaction in your work.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you overcame them. This will showcase your ability to think critically and act decisively under pressure, which is crucial for this position.
✨Emphasise Team Collaboration
Since this role involves working with a global team, be prepared to talk about your experience collaborating with colleagues across different time zones. Share examples of how you've contributed to team success and supported your peers in achieving common goals.
