Global Head – Client Experience Products, Managing Director, State Street Investment Management in City of London

State Street Investment Management (“State Street IM,” formerly State Street Global Advisors or SSGA) is seeking a Global Head – Client Experience Products, Managing Director. The ideal candidate will have a deep understanding of the asset management client‑experience ecosystem, a proven track record leading global product organizations, and the ability to define and execute a forward‑looking product strategy. This leader will drive transformation across our client experience platforms and services, foster innovation—including effective use of AI—and ensure operational excellence and strong risk‑management practices.

This role reports directly to State Street IM’s Global Head of Client Experience Technology and Business Services within the Chief Operating Officer (COO) organization.

What you will be responsible for

• Product Strategy & Execution: Set and execute the global client‑experience product strategy with a focus on innovation, scalability, and future‑readiness. Lead strategic initiatives and BAU programs that enhance the asset‑management client experience. Manage the global Client Experience Products team responsible for roadmaps, enhancements, and operational excellence.
• Team Leadership & Development: Build, develop, and lead a high‑performing global team of product managers, analysts, and project managers. Foster a culture of ownership, collaboration, continuous learning, and high‑quality execution.
• Operational Excellence & Innovation: Leverage modern technology and AI to drive operational excellence and improve client outcomes. Implement tools and processes that reduce manual work and strengthen platform reliability.
• Risk, Partnerships & Culture: Establish strong risk‑management practices and ensure regulatory compliance. Build and manage partnerships with internal teams, control functions, and third‑party vendors. Maintain alignment, transparency, and collaboration across stakeholder groups. Promote a culture of innovation, accountability, and continuous improvement across global teams.

What we value

• Deep understanding of asset management client experience business, platforms, and services.
• Strategic thinking with a strong focus on innovation, transformation, and client outcomes.
• Strong leadership skills with experience developing high‑performing global teams.
• Demonstrated ability to manage large‑scale, multi‑location product managers and analysts teams and complex delivery programs.
• Ability to build strong partnerships, solicit feedback, and drive a forward‑looking operating model.
• Strong execution discipline with a passion for delivering measurable business value.

About State Street

State Street is one of the largest custodian banks, asset managers, and asset intelligence companies in the world. From technology to product innovation, we’re shaping the future of financial services and helping our clients safeguard millions of dollars in investments.

Benefits & Development

We offer a competitive benefits package, flexible work programs, and a wealth of development opportunities designed to help you reach your full potential.

Inclusion, Diversity & Social Responsibility

We value diverse backgrounds, experiences, and perspectives and are committed to fostering an inclusive environment where all employees can thrive.

Equal Opportunity Employer

State Street is an equal‑opportunity and affirmative‑action employer. As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.