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- Tasks: Join us as an Application Support Engineer, tackling technical challenges and enhancing client experiences daily.
- Company: Charles River Development, part of State Street, revolutionises investment management for firms worldwide.
- Benefits: Enjoy flexible work options, competitive benefits, and opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team, solve complex problems, and make a real impact in finance technology.
- Qualifications: A degree in a technical field and 3+ years of relevant experience are essential.
- Other info: Engage with cutting-edge tools like Dynatrace and collaborate across departments to deliver exceptional service.
The predicted salary is between 36000 - 60000 £ per year.
Company Profile: Charles River provides an end-to-end solution to automate front and middle office investment management functions across asset classes on a single platform. Delivered as a hosted service, the solution improves data quality and investment professional productivity, controls risk, and lowers technology costs. Charles River serves more than 350 investment firms in over 40 countries across institutional asset and fund management, private wealth, alternative investments, insurance, banking, and pension markets. The company was acquired by State Street in October 2018.
Background: This is a client-facing role involving both business and technical responsibilities, managing production Charles River IMS systems for multiple clients as part of the Charles River SaaS offerings, including application management for both hosted and non-hosted clients.
Responsibilities:
- This is a highly technical position (L3/L4 Support).
- Provide deep expertise in CRIMS, domain, and infrastructure, coupled with advanced diagnostic and troubleshooting skills to analyze and resolve software issues.
- Collaborate closely with engineering, QA, and product management teams; identify and test workarounds for software deficiencies.
- Engage actively with observability initiatives, particularly using Dynatrace.
- Handle sensitive issues affecting customer perceptions effectively.
- Research questions and issues using available resources and consult with other product specialists.
- Maintain detailed logs of customer interactions and prepare resolution reports.
- Perform any other tasks as assigned.
Skills:
- Strong problem-solving skills with a proven history of resolving complex technical issues and an analytical mindset.
- Proficiency in scripting (SQL, etc.) for task automation.
- Hands-on experience with SQL and relational database fundamentals.
- Experience with Dynatrace and SolarWinds tools is advantageous.
- Preferably experienced in C#/.Net or Java. Development experience is beneficial.
- Excellent communication skills to articulate complex technical and business issues clearly.
Skills, Experience & Qualifications:
- Experience with Financial Services Investment Management, Trading, or related systems (e.g., Charles River IMS) is highly desirable.
- Ability to collaborate effectively across departments to deliver excellent customer service.
- Knowledge of servers, operating systems, networks, scripting, XML, programming languages, job scheduling, system monitoring, and disaster recovery/business continuity is preferred.
- Strong customer service, troubleshooting, interpersonal, verbal, and written communication skills.
- Bachelor’s degree in a technical or analytical discipline.
- At least 3+ years of relevant industry experience.
About State Street: State Street is among the world's largest custodian banks, asset managers, and asset intelligence companies. We innovate in technology and products, safeguarding and stewarding investments for millions of people. Our services include investment servicing, data & analytics, research & trading, and investment management for institutional clients.
Work, Live, and Grow: We foster a positive work environment with competitive benefits, including medical, insurance, savings plans, flexible work options, and development programs.
Inclusion, Diversity, and Social Responsibility: We value diverse backgrounds and perspectives, creating an inclusive environment. We support community engagement through volunteer days, matching gift programs, and employee networks.
Application Support Engineer, Charles River Development, Assistant Vice President employer: State Street Corporation
Contact Detail:
State Street Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer, Charles River Development, Assistant Vice President
✨Tip Number 1
Familiarise yourself with Charles River IMS and its functionalities. Understanding the platform will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your SQL and scripting skills, as these are crucial for the position. Consider working on small projects or exercises that involve database management to showcase your proficiency.
✨Tip Number 3
Network with current or former employees of Charles River or State Street. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your problem-solving experiences in detail. Think of specific examples where you've resolved complex technical issues, as this will highlight your analytical mindset and troubleshooting skills.
We think you need these skills to ace Application Support Engineer, Charles River Development, Assistant Vice President
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application support, particularly with Charles River IMS or similar systems. Emphasise your technical skills, such as SQL scripting and troubleshooting abilities, to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving skills and experience in client-facing roles. Mention specific examples of how you've resolved complex technical issues and collaborated with teams to improve customer service.
Highlight Relevant Experience: In your application, focus on your experience in financial services and any familiarity with investment management systems. This will demonstrate your understanding of the industry and the specific challenges faced by clients.
Showcase Communication Skills: Since excellent communication is crucial for this role, provide examples in your application of how you've effectively communicated complex technical information to non-technical stakeholders. This could be through previous job roles or projects.
How to prepare for a job interview at State Street Corporation
✨Understand the Company and Its Solutions
Before your interview, make sure you have a solid understanding of Charles River Development's end-to-end solutions. Familiarise yourself with how their platform automates investment management functions and improves productivity. This knowledge will help you demonstrate your interest in the company and its services.
✨Showcase Your Technical Skills
As this role requires deep technical expertise, be prepared to discuss your experience with CRIMS, SQL, and any relevant programming languages like C# or Java. Bring examples of complex issues you've resolved in the past, as well as your familiarity with tools like Dynatrace and SolarWinds.
✨Demonstrate Problem-Solving Abilities
Highlight your strong problem-solving skills during the interview. Be ready to walk through specific scenarios where you've successfully diagnosed and resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Prepare for Client-Facing Scenarios
Since this is a client-facing role, think about how you would handle sensitive customer issues. Prepare examples that showcase your communication skills and ability to maintain professionalism under pressure. Emphasising your experience in delivering excellent customer service will set you apart.
