Alpha Client Solutions Manager, Middle Office Specialist, Vice President

Who we are looking for

Applicants should have a proven track record of aligning target business vision and requirements with enterprise solutions by collaborating with wider stakeholders including business architects to identify business solutions to meet client and product outcomes, particularly in the context of a software business or professional services. Applicants should be comfortable working in a high growth business, fast paced environment helping to drive the firms strategy and AlphaSM product capabilities.

Why this role is important to us

The team you will be joining is a part of a global, cross-divisional group supporting State Street AlphaSM. State Street AlphaSM redefines the common definition of 'alpha' to mean powering better performance and outcomes at every point on the investment lifecycle and is the first open platform from a single provider that connects the front, middle and back office. It harmonizes data, technology and services across trusted providers to help our clients better manage their businesses. Join us if making your mark in an ever-changing, increasingly complex and competitive industry is a challenge you are up for. A key aspect of this role is to bring a wealth of Middle Office experience to the team in order to streamline our client delivery and play a critical role in driving our strategic vision within the Alpha model.

Solution Manager Role

• Guide the program to identify Non Standard Requests (NSRs) and solution deliverables in the target state model and operational workflows
• Co-ordinate delivery across functional areas to deliver and standardized solutions
• Ensure the Solution Management operates across the end-to-end lifecycle bringing the relevant teams and stakeholders together on our project deliverables
• Ensure client requirements have been captured in detailed Business Requirement Documents (BRDs) and fall within our agreed offering. Alternatively, ensure these are flagged and presented at our change control forum and Alpha Design Council
• Lead the specific client Content Authority locally in EMEA to ensure items which have the potential to impact our model or project timelines are managed with the relevant stakeholders
• Ensure RAID items are effectively managed, documented and closed out to resolution with the relevant stakeholders
• Drive program efficiency and enhanced ways of working to create a standardized oversight model for both the solution management team and the broader program
• Uphold our risk and resource management principles to ensure we adhere to our legal guidelines and internal policies
• Ensure a healthy relationship across the program both internally and externally to maximize our collaboration and productivity

Solution Manager Outputs

• Capture Project differences in client and workstream engagements (Non Standard Requirements NSRs)
• Completing Business Requirements Documents (BRDs)
• Obtain and track client sign-off on requirements
• Identifying and tracking design challenges
• End to End Process flow Docs
• Status Reporting on IT end to end Deliverables
• IT Builds – provide design related inputs
• Project escalation summaries to Client Implementation Executives & Global Design Council
• Project Solution Tollgate Reporting

What we value

• The ability to bring together teams across different levels and disciplines within the organization
• Outstanding presentation, communication (oral & written), and relationship building skills across all levels of the business
• A detail-oriented disposition and clear, concise communication skills
• Strong critical thinking, problem solving, decision making and relationship management skills
• The Enterprise Culture traits and behaviors – Choose to own it, Break through Silos, Deliver results through integrity, Do Better Every Day, Care for colleagues, clients and community

Education & Preferred Qualifications

• Strong understanding of financial markets and investment management processes, including back office functions
• Degree qualified with a financial or analytical discipline preferred, or relevant experience within the financial services industry
• Proficient with JIRA, Confluence, Visio and PowerPoint
• Experience in Agile software development, Systems Thinking, and/or professional services is an asset
• Willingness and ability for potential travel

About State Street

State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow

We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity, and Social Responsibility

We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

Equal Opportunity Employer

State Street is an equal opportunity and affirmative action employer. As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

CEO Statement

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.