At a Glance
- Tasks: Lead a dynamic team to enhance client reporting and improve operational efficiency.
- Company: Join State Street Investment Management, a leader in financial services.
- Benefits: Enjoy flexible work-life support, paid volunteer days, and inclusive development opportunities.
- Other info: Be part of a vibrant culture that values diversity and empowers employees.
- Why this job: Shape the future of client solutions while driving innovation and transformation.
- Qualifications: Experience in asset management and strong leadership skills required.
The predicted salary is between 81000 - 99000 £ per year.
State Street Investment Management is seeking a Vice President to serve as Global Head of Client Solutions, Client Reporting Services within the COO Client Experience (CX) Technology and Business Services organization.
Reporting to the Managing Director, Global Head of Client Reporting Services, this role will lead the Client Solutions team across North America and EMEA, ensuring effective resolution of client reporting inquiries and strong coordination between client-facing and reporting production teams.
- What You Will Be Responsible For
- Lead the day-to-day operations of the Client Solutions team across North America and EMEA , managing a team of 10+ professionals.
- Oversee client reporting inquiries by understanding client requirements, resolving questions related to reporting templates and content, and translating client needs into clear requirements for reporting production teams.
- Ensure strong service quality, responsiveness, risk management, and operational controls across the Client Solutions function.
- Participate in the design and execution of the global Client Reporting operating model , driving consistency, scalability, efficiency, and continuous improvement.
- Proactively identify opportunities to improve efficiency and service quality through automation, AI, and workflow optimization .
- Partner closely with CCG (Client Coverage Group), reporting production, technology, and other CX teams to improve the end-to-end client reporting experience .
- Build and develop a high-performing, client-centric team with clear accountability and a strong culture of continuous improvement.
- What We Value
- Strong operational management skills with experience leading client service or operational teams.
- Strong client-centric mindset , with the ability to understand client needs and drive effective resolution.
- Strong understanding of risk, controls, and operational discipline .
- A transformative mindset , with the ability to contribute to global operating-model design and execution.
- A proactive approach to driving efficiency through automation and AI .
- Strong communication and stakeholder management skills across business, operations, and technology.
- Demonstrated ability to build, develop, and lead high-performing teams .
Qualifications & Experience
- Significant experience in asset management, client reporting, client servicing, or related financial services operations .
- Experience leading teams and managing complex day-to-day operations.
- Experience managing client reporting requirements and coordinating across client-facing and production teams.
- Demonstrated experience improving operational processes, controls, and service delivery .
- Experience supporting operating-model transformation, automation, or technology-enabled process improvement .
- Undergraduate degree required.
- About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability.
We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential.
As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most.
Join us in shaping the future.
- inclusive development opportunities
- flexible work-life support
- paid volunteer days
- vibrant employee networks
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
- Discover more information on jobs at State Street. com/careers
- Read our CEO Statement
Global Head of Client Solutions, Client Reporting Services, VP II - State Street Investment Management in London employer: State Street Corp
State Street Corp is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to thrive in their roles. With a strong focus on professional development and growth opportunities, particularly in the dynamic field of client relationship management, employees can expect to engage with industry leaders while enjoying a supportive environment that values strategic thinking and proactive engagement. Located in a vibrant area, State Street offers unique advantages such as flexible working arrangements and a commitment to employee well-being, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Global Head of Client Solutions, Client Reporting Services, VP II - State Street Investment Management in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
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We think you need these skills to ace Global Head of Client Solutions, Client Reporting Services, VP II - State Street Investment Management in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to State Street Corp.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on State Street Corp's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at State Street Corp
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with State Street Corp.
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✨Show Your Passion for Finance
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✨Network with Industry Professionals
Before your interview, reach out to current or former State Street Corp employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
