At a Glance
- Tasks: Lead client operations and service delivery across EMEA, ensuring excellence and strategic growth.
- Company: Join State Street, a global leader in investment management and client servicing.
- Benefits: Enjoy flexible work-life support, paid volunteer days, and inclusive development opportunities.
- Other info: Be part of a culture that values accountability, collaboration, and continuous improvement.
- Why this job: Make a real impact by driving operational excellence and enhancing client experiences.
- Qualifications: 15+ years in leadership roles with strong client-facing operational experience required.
The predicted salary is between 121500 - 148500 £ per year.
- What You Will Be Responsible For
- Scope
- All Alpha clients across EMEA
- Regional Client Leads and supporting service organizations
- Direct and matrix leadership across operating centers
- Client experience, service delivery, governance, risk, and operational performance across the region
- Leadership and Strategic Vision
- Act as Regional Alpha Client Operations and Service Delivery Lead across EMEA
- Establish and lead a high-performing, client-focused culture
- Develop and execute a regional service strategy that leverages scale, technology, and operating center capabilities
- Lead cross-functional collaboration and regional service governance
- Coordinate closely with global Alpha leadership and regional functional leaders
- Support strategic growth, transformation, and operating model evolution
- Develop leadership talent and strengthen organizational depth across the region
- Deliver Service and Operational Excellence
- Ensure contractual commitments and service level agreements are achieved
- Drive accountability for consistent client experience, service quality, productivity, and operational performance
- Act as the senior escalation point for significant client and operational matters
- Lead risk management, escalation protocols, and issue resolution
- Maintain strong governance, control, and operational resiliency disciplines
- Anticipate client needs and proactively address emerging service and operational challenges
- Optimize Operating Model and Expense Management
- Manage operating efficiency, productivity, capacity, and workforce planning objectives
- Drive transformation, standardization, and organizational simplification initiatives
- Deliver strategic initiatives supporting growth, onboarding, and operating model evolution
- Improve service quality, consistency, and scalability
- Partner with Technology and Product teams to develop and deliver future-state capabilities
- Ensure global consistency in service standards and governance while addressing appropriate regional and regulatory requirements
- Commercial Excellence
- Partner with Alpha growth teams on new business opportunities
- Support strategic client growth and relationship expansion
- Enhance strategic client relationships, executive engagement, and sponsorship
- Improve client retention, advocacy, and expansion opportunities
- Contribute to Alpha revenue growth objectives while maintaining appropriate operational discipline and control
Qualifications
- 15+ years of leadership experience in investment operations, client servicing, asset servicing, middle office, fund services, or related client-facing operational leadership roles
- Proven experience leading large client operations and service delivery organizations supporting institutional investment clients
- Strong understanding of institutional investment operations, front-to-back investment operating models, and Alpha service capabilities
- Track record of managing complex strategic client relationships and executive governance forums
- Experience leading service transformation, client onboarding, conversions, operating model change, and business growth initiatives
- Demonstrated ability to lead large, complex matrix organizations across operating centers and geographic locations
- Strong commercial acumen and ability to partner effectively with sales, relationship management, product, technology, and functional organizations
- Strong financial management, workforce planning, and operational management experience
- Strong risk management and control orientation. Experience engaging with regulators, auditors and risk functions
- Exceptional communication, executive presence, and presentation skills
- Success Profile
A successful EMEA Client Operations and Service Delivery Leader will
- Be recognized as a trusted executive partner and senior operational leader for Alpha's strategic clients across EMEA
- Deliver industry-leading service outcomes and a consistently strong client experience
- Drive operational consistency and resiliency across multiple jurisdictions while meeting local regulatory requirements
- Successfully support growth while maintaining operational discipline and control
- Create strong alignment across Client Leads, Operations, Product, Technology, Relationship Management, and other functional teams
- Build strong partnerships with legal entity boards, control functions, and regional regulators
- Drive continuous improvement in NPS, service quality, productivity, and operational resiliency
- Anticipate client needs and proactively address emerging challenges
- Lead effectively through influence and collaboration across organizational boundaries
- Navigate complexity and competing priorities while maintaining a strong client focus
- Develop future leaders and strengthen organizational depth with a culture centered on accountability and client centricity
- About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability.
We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential.
As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most.
Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
- Discover more information on jobs at State Street. com/careers
- Read our CEO Statement
Alpha Services Delivery-Emea, Svp in England employer: State Street Corp
State Street Corp is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to thrive in their roles. With a strong focus on professional development and growth opportunities, particularly in the dynamic field of client relationship management, employees can expect to engage with industry leaders while enjoying a supportive environment that values strategic thinking and proactive engagement. Located in a vibrant area, State Street offers unique advantages such as flexible working arrangements and a commitment to employee well-being, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Alpha Services Delivery-Emea, Svp in England
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
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Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like State Street Corp. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
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We think you need these skills to ace Alpha Services Delivery-Emea, Svp in England
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in State Street Corp and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show State Street Corp how you can be a team player!
How to prepare for a job interview at State Street Corp
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
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If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with State Street Corp.
✨Know Your Numbers
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✨Connect with Company Goals
Familiarise yourself with State Street Corp's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
