At a Glance
- Tasks: Lead client service experience in performance and analytics, ensuring top-notch outcomes.
- Company: Join State Street, a global leader in investment management and client servicing.
- Benefits: Enjoy flexible work-life support, paid volunteer days, and inclusive development opportunities.
- Other info: Be part of a diverse team that values empowerment and collaboration.
- Why this job: Make a real impact by driving service excellence and operational resilience for clients.
- Qualifications: 10+ years in investment management or client servicing with strong leadership skills.
The predicted salary is between 90000 - 110000 £ per year.
As a Performance & Analytics Client Servicing Lead (VP), you will be accountable for the client service experience across performance, attribution and analytics services. You will provide senior leadership across client engagement, service performance, operational stability and issue resolution, ensuring consistently strong client outcomes and protecting client confidence.
You will be responsible for delivery against contractual commitments, KPIs, SLAs and agreed operating standards, while ensuring adherence to State Street's risk and control framework. Working closely with Relationship Management, Product, Technology, Implementation, Change and Global Delivery teams, you will drive service excellence, operational resilience, governance and continuous improvement across the client lifecycle.
You will champion a culture of Risk Excellence, ownership and accountability, while identifying opportunities to leverage automation, advanced analytics and AI-enabled solutions to enhance client outcomes, operational efficiency and scalability.
Key Responsibilities
- Accountable for the delivery of Performance & Analytics services in line with contractual commitments, KPIs, SLAs and agreed client outcomes.
- Serve as the senior escalation point for material client service issues, ensuring timely resolution, root cause remediation and transparent stakeholder communication.
- Lead client governance forums, service reviews and action planning to drive service performance and strengthen client confidence.
- Partner with Relationship Management, Product, Technology and Delivery teams to support onboarding, lifecycle changes and delivery of strategic client initiatives.
- Monitor client performance, risk and service metrics to proactively identify trends, opportunities and areas requiring remediation.
- Represent Performance & Analytics in client meetings, due diligence reviews, audits and regulatory engagements as required.
- Support client retention and revenue protection by proactively identifying service risks, improvement opportunities and emerging client requirements.
Leadership
- Provide leadership and technical direction across global teams, promoting a high-performing, client-centric culture focused on excellence and accountability.
- Set clear objectives, performance expectations and success measures that drive consistent client outcomes and operational effectiveness.
- Champion a One State Street mindset, fostering collaboration across functions, products and geographies.
- Develop organisational capability through coaching, mentoring, knowledge sharing, talent development and succession planning.
- Promote a culture of Risk Excellence and ownership, ensuring employees understand and execute their responsibilities in accordance with regulatory, policy and control requirements.
Risk, Governance & Transformation
- Maintain a strong and sustainable control environment, ensuring adherence to established controls, governance frameworks, operating procedures and regulatory requirements.
- Oversee the identification, escalation, management and remediation of operational, client and regulatory risks within remit.
- Provide effective governance reporting and management information, supporting leadership decision-making through meaningful performance and risk insights.
- Act as the senior Performance & Analytics subject matter expert for client onboarding, implementation, technology change and new business governance activities.
- Support audits, regulatory reviews and control assessments, ensuring timely completion of actions and sustainable remediation of identified issues.
- Drive continuous improvement across processes, controls and service delivery, improving scalability, efficiency and client outcomes.
- Champion the responsible adoption of automation, advanced analytics and AI-enabled capabilities to improve service quality, decision-making, operational resilience and productivity, while ensuring appropriate governance and control oversight.
Requirements & Qualifications
- Deep expertise in investment performance measurement, attribution and analytics across equity, fixed income, multi-asset and alternative investments.
- Strong understanding of investment operations, client servicing, governance, risk management and control frameworks.
- Proven ability to lead global teams and manage complex stakeholder relationships across functions and geographies.
- Strong client-facing presence with excellent communication, influencing and presentation skills.
- Demonstrated experience supporting transformation initiatives, including automation, data modernisation and AI-enabled solutions.
- Strong analytical, problem-solving and decision-making capabilities.
- Bachelor's degree in Finance, Accounting, Economics, Mathematics, Business or a related discipline, or equivalent professional experience. CFA, CIPM or IMC preferred.
- 10+ years' experience in investment management, performance analytics, client servicing or related operational leadership roles.
About State Street: Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
Discover more information on jobs at StateStreet.com/careers.
Performance & Analytics Client Servicing Lead, Vice President employer: State Street Bank
State Street Global Technology Services is an exceptional employer that prioritises employee growth and inclusivity, offering a dynamic work environment in London. With a strong commitment to professional development, flexible work-life balance, and vibrant employee networks, we empower our team members to thrive while driving impactful change in the financial services sector. Join us to be part of a culture that values collaboration, accountability, and innovation, ensuring that every voice is heard and every contribution matters.
StudySmarter Expert Advice🤫
We think this is how you could land Performance & Analytics Client Servicing Lead, Vice President
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like State Street Bank. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Performance & Analytics Client Servicing Lead, Vice President
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to State Street Bank.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on State Street Bank's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at State Street Bank
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with State Street Bank.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at State Street Bank will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former State Street Bank employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
