At a Glance
- Tasks: Lead a new Client Engineering team to enhance client experience and operational efficiency.
- Company: Join a global leader in financial services focused on client success.
- Benefits: Competitive salary, comprehensive benefits, flexible work-life support, and paid volunteer days.
- Other info: Dynamic environment with opportunities for professional growth and development.
- Why this job: Make a real impact by improving client satisfaction and driving operational excellence.
- Qualifications: Deep experience in FX markets and proven leadership in client-facing engineering roles.
The predicted salary is between 51750 - 63250 £ per year.
We are seeking a senior leader to establish and lead a new Client Engineering team within GLFX. This organization will operate between Product Sales and Support teams, ensuring that client-facing, technical and operational activities are executed efficiently, consistently, and at scale.
The role is focused on improving the overall client experience while increasing the productivity of the Product Sales team by removing friction, standardizing delivery, and enhancing the quality of client engagement. The ideal candidate will bring a combination of technical, operational, and client-facing expertise, with a strong track record of building teams that deliver high-quality client solutions and measurable improvements in service delivery.
The Ideal Candidate Will Have:
- Deep experience in FX markets, electronic trading platforms, or financial technology environments
- Proven ability to lead client-facing engineering, solutions, or implementation teams
- Strong understanding of trading workflows, integrations, and client onboarding processes
- Experience improving client experience metrics such as NPS, client satisfaction, and service quality
- Ability to drive operational efficiency and increase front-office productivity through structured delivery models
- Strong stakeholder management skills across Sales, Product, Technology, and Support
- Demonstrated ability to build scalable, process-driven teams in complex environments
Why This Role Is Important:
This role is critical to enhancing how GLFX delivers value to clients by ensuring a consistent, high-quality experience across all client interactions. Your leadership will directly impact key performance indicators such as client satisfaction, NPS, and reduction in client issues and complaints, while enabling more efficient and scalable product adoption across the client base.
What You Will Be Responsible For:
- Client Engineering Leadership: Build and lead a global Client Engineering organization with a clear mandate focused on client experience and operational efficiency.
- Client Experience & Delivery Quality: Own the quality and consistency of the end-to-end client implementation and onboarding experience.
- Productivity Enablement: Standardize and streamline client-facing processes to improve efficiency and scalability.
- Solution Design & Implementation: Oversee the design and delivery of scalable client solutions aligned with product capabilities.
- Cross-Functional Integration: Serve as the primary interface between Product Sales, Product, Technology, and Support teams.
- Risk & Governance: Ensure all client-facing activities adhere to regulatory requirements and internal policies.
What We Value:
- Strong leadership in building and scaling client-facing delivery or engineering teams
- Proven ability to improve client experience and operational efficiency at scale
- Ability to operate effectively across commercial, product, and operational functions
- Structured, data-driven approach to measuring and improving performance
- Strong collaboration and influencing skills in a global organization
Education & Preferred Qualifications:
- Bachelor’s degree required; technical or financial discipline preferred
- Extensive experience in FX, electronic trading, or financial technology platforms
- Proven track record in client engineering, implementation, or solutions delivery leadership roles
- Experience operating in a global financial services environment
Salary Range: $170,000 - $267,500 Annual
Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards; and, eligibility for certain tax advantaged savings plans.
About State Street: Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. Join us in shaping the future.
Global Head of Client Engineering, Managing Director. in London employer: State Street Bank
At State Street, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Principal Threat Modeling Architect, you will have access to inclusive development opportunities, flexible work-life support, and the chance to lead a high-performing team in a hybrid work environment. Our commitment to employee growth and community engagement, alongside our focus on security excellence, makes us an attractive choice for professionals seeking meaningful and rewarding careers in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Global Head of Client Engineering, Managing Director. in London
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We think you need these skills to ace Global Head of Client Engineering, Managing Director. in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at State Street Bank. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at State Street Bank
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
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As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at State Street Bank. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
