At a Glance
- Tasks: Manage client change programs and deliver innovative solutions for strategic clients.
- Company: Join a leading investment services firm committed to client success.
- Benefits: Flexible work-life support, paid volunteer days, and inclusive development opportunities.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Make a lasting impact on client relationships and drive meaningful change.
- Qualifications: Business degree or equivalent experience in change management.
The predicted salary is between 54000 - 66000 £ per year.
We are looking for a Client Service and Change Manager, Assistant Vice President (AVP) for our Edinburgh location. This role will deliver highly valued change management and solutions to clients within the UK. The role will oversee client change programs across the bank, interacting with clients and internal parties to ensure business change is delivered successfully. We're looking for an organized and diligent individual to work alongside our clients and existing change team.
You will be joining the Investment Services function that allows us to deliver a comprehensive, holistic approach to each client relationship — for asset managers and asset owners, insurance companies, and official institutions globally. It means our client-facing functions work together to bring the very best solutions and services the firm has to offer — across all of our locations, products, and capabilities.
Join us if making your mark on the long-lasting client relationships we build is a challenge you are up for.
As a Client Service and Change Manager, you will:
- Be a key point of contact for strategic clients within our change model
- Participate in internal and client led meetings or workshops
- Execute core change activities
- Manage core change activities and risk
- Complete documentation associated with the change activity
- Ensure all change administration is up-to-date and accurate
These skills will help you succeed in this role:
- Ability to face off with a client at various levels
- Strong critical thinking, problem solving, and decision-making skills
- Excellent administrative and organizational skills
- Ability to multitask and work efficiently to meet client deliverables
- Influence internal stakeholders into meeting deadlines and completing tasks
- Exceptional interpersonal & communication skills
- Well-organized, detail-oriented, analytical individual
- Ability to simultaneously handle multiple assignments and pressure while working efficiently to meet client deliverables
Education & Preferred Qualifications:
- Business degree from University or equivalent
- Relevant market experience within change management/PMO
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
Discover more information on jobs at StateStreet.com/careers
Client Service and Change Manager, Assistant Vice President in London employer: State Street Bank
At State Street, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Principal Threat Modeling Architect, you will have access to inclusive development opportunities, flexible work-life support, and the chance to lead a high-performing team in a hybrid work environment. Our commitment to employee growth and community engagement, alongside our focus on security excellence, makes us an attractive choice for professionals seeking meaningful and rewarding careers in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Client Service and Change Manager, Assistant Vice President in London
✨Tap into Campus Networks
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We think you need these skills to ace Client Service and Change Manager, Assistant Vice President in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to State Street Bank.
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How to prepare for a job interview at State Street Bank
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with State Street Bank.
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✨Network with Industry Professionals
Before your interview, reach out to current or former State Street Bank employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
