At a Glance
- Tasks: Provide application support and troubleshoot complex investment management issues.
- Company: Join Charles River, a leader in investment management solutions.
- Benefits: Enjoy competitive pay, flexible work options, and comprehensive benefits.
- Other info: Diverse and inclusive workplace with great career growth opportunities.
- Why this job: Make a real impact in the finance world while developing your skills.
- Qualifications: Degree in Finance, Economics, or Computer Science; strong analytical skills required.
The predicted salary is between 56700 - 69300 £ per year.
Successful Support Engineers are investigative problem-solvers who combine investment industry knowledge, technical aptitude, and strong analytical thinking to resolve complex business and system challenges for some of the world's largest asset managers.
Charles River provides an end-to-end solution to automate front and middle office investment management functions across asset classes on a single platform. Delivered as a hosted service, the solution improves data quality and investment professional productivity, controls risk and lowers technology costs. Charles River serves more than 350 investment firms in over 40 countries in the institutional asset and fund management, private wealth, alternative investments, insurance, banking, and pension markets.
Charles River IMS is a highly configurable enterprise investment management platform supporting portfolio management, order management, trading, compliance, operations, and investment accounting across multiple asset classes. Product Specialists work across interconnected workflows and must understand how changes in one area can impact downstream processes and client operations.
Success in this role requires exceptional analytical and troubleshooting skills. Application Support Analysts investigate complex business and technical issues across investment workflows, system configurations, integrations, market data feeds, and databases. Successful candidates are able to form hypotheses, analyse evidence, identify root causes, and drive issues through resolution. They are equally comfortable discussing investment workflows with portfolio managers and traders as they are collaborating with engineers, implementation consultants, and product specialists.
Responsibilities:
- Provide application support for Charles River IMS via email, telephone, and web conferencing.
- Investigate complex business and technical issues spanning investment workflows, data, configurations, integrations, and system behaviour.
- Analyse application logs, database records, reconciliation breaks, and other diagnostic information to identify root causes.
- Distinguish software defects from configuration, data, or operational issues.
- Understand and support client-specific workflows, customizations, and integrations.
- Collaborate with Product Engineering on software defects, enhancement requests, and complex investigations.
- Leverage internal expertise, documentation, knowledge bases, and cross-functional teams to progress investigations efficiently.
- Provide clients and colleagues with best practice guidance, solution recommendations, and workarounds where appropriate.
- Independently manage investigations, communicate findings, and provide clear recommendations to stakeholders.
- Proactively manage client cases, set expectations, and maintain high levels of customer satisfaction.
- Escalate significant risks, service-impacting issues, or blockers as appropriate.
Skills, Experience & Qualifications Required:
Business/Personal Essential:
- University degree, preferably in Finance, Economics, Business, Computer Science, or Engineering.
- Knowledge of investment management concepts, financial instruments, and buy-side investment workflows.
- Experience interacting with business and technical users in a client-facing environment.
- Strong analytical, investigative, and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to prioritise effectively and perform under pressure.
- Self-motivated with a strong sense of ownership and accountability.
- Demonstrated interest in continuous learning and professional development.
Highly Desirable:
- Experience with Order Management Systems (OMS), Investment Management Systems (IMS), or similar enterprise financial platforms.
- Application support experience within front-office or buy-side investment management environments.
- Experience troubleshooting enterprise software and configurable SaaS platforms.
- Experience investigating workflow, integration, reconciliation, or data-related issues.
- Knowledge of FIX protocol, market data, interfaces, and financial system integrations.
- Experience performing structured root-cause analysis.
- Financial certifications such as CFA, IMC, Claritas, or CISI.
Technical Essential:
- Experience with relational databases preferably Microsoft SQL Server or Oracle.
- Basic SQL skills, including data querying and analysis.
Desirable:
- Intermediate or advanced SQL proficiency.
- Experience diagnosing complex application or system issues.
- Exposure to scripting or programming languages such as Python, Java, C#, VBA, Perl, or C++.
We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality.
State Street is an equal opportunity and affirmative action employer.
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most.
Join us in shaping the future.
Application Support, Charles River Development, Assistant Vice President in London employer: State Street Bank
At State Street, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Principal Threat Modeling Architect, you will have access to inclusive development opportunities, flexible work-life support, and the chance to lead a high-performing team in a hybrid work environment. Our commitment to employee growth and community engagement, alongside our focus on security excellence, makes us an attractive choice for professionals seeking meaningful and rewarding careers in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support, Charles River Development, Assistant Vice President in London
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We think you need these skills to ace Application Support, Charles River Development, Assistant Vice President in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at State Street Bank.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at State Street Bank and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at State Street Bank
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If State Street Bank uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
