Global Head of Client Engineering, Managing Director.

We are seeking a senior leader to establish and lead a new Client Engineering team within GLFX. This organization will operate between Product Sales and Support teams, ensuring that client-facing, technical and operational activities are executed efficiently, consistently, and at scale.

The role is focused on improving the overall client experience while increasing the productivity of the Product Sales team by removing friction, standardizing delivery, and enhancing the quality of client engagement. The ideal candidate will bring a combination of technical, operational, and client-facing expertise, with a strong track record of building teams that deliver high-quality client solutions and measurable improvements in service delivery.

The Ideal Candidate Will Have:

• Deep experience in FX markets, electronic trading platforms, or financial technology environments
• Proven ability to lead client-facing engineering, solutions, or implementation teams
• Strong understanding of trading workflows, integrations, and client onboarding processes
• Experience improving client experience metrics such as NPS, client satisfaction, and service quality
• Ability to drive operational efficiency and increase front-office productivity through structured delivery models
• Strong stakeholder management skills across Sales, Product, Technology, and Support
• Demonstrated ability to build scalable, process-driven teams in complex environments

Why This Role Is Important:

This role is critical to enhancing how GLFX delivers value to clients by ensuring a consistent, high-quality experience across all client interactions. Your leadership will directly impact key performance indicators such as client satisfaction, NPS, and reduction in client issues and complaints, while enabling more efficient and scalable product adoption across the client base.

What You Will Be Responsible For:

• Client Engineering Leadership: Build and lead a global Client Engineering organization with a clear mandate focused on client experience and operational efficiency.
• Client Experience & Delivery Quality: Own the quality and consistency of the end-to-end client implementation and onboarding experience.
• Productivity Enablement: Standardize and streamline client-facing processes to improve efficiency and scalability.
• Solution Design & Implementation: Oversee the design and delivery of scalable client solutions aligned with product capabilities.
• Cross-Functional Integration: Serve as the primary interface between Product Sales, Product, Technology, and Support teams.
• Risk & Governance: Ensure all client-facing activities adhere to regulatory requirements and internal policies.

What We Value:

• Strong leadership in building and scaling client-facing delivery or engineering teams
• Proven ability to improve client experience and operational efficiency at scale
• Ability to operate effectively across commercial, product, and operational functions
• Structured, data-driven approach to measuring and improving performance
• Strong collaboration and influencing skills in a global organization

Education & Preferred Qualifications:

• Bachelor’s degree required; technical or financial discipline preferred
• Extensive experience in FX, electronic trading, or financial technology platforms
• Proven track record in client engineering, implementation, or solutions delivery leadership roles
• Experience operating in a global financial services environment

Salary Range: $170,000 - $267,500 Annual

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards; and, eligibility for certain tax advantaged savings plans.

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