At a Glance
- Tasks: Manage client change programs and deliver innovative solutions for strategic clients.
- Company: Join a leading investment services firm with a global impact.
- Benefits: Flexible work-life support, paid volunteer days, and inclusive development opportunities.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Make a lasting impact on client relationships and drive meaningful change.
- Qualifications: Business degree or equivalent experience in change management required.
The predicted salary is between 54000 - 66000 £ per year.
We are looking for a Client Service and Change Manager, Assistant Vice President (AVP) for our Edinburgh location. This role will deliver highly valued change management and solutions to clients within the UK. The role will oversee client change programs across the bank, interacting with clients and internal parties to ensure business change is delivered successfully. We’re looking for an organized and diligent individual to work alongside our clients and existing change team.
You will be joining the Investment Services function that allows us to deliver a comprehensive, holistic approach to each client relationship — for asset managers and asset owners, insurance companies, and official institutions globally. It means our client-facing functions work together to bring the very best solutions and services the firm has to offer — across all of our locations, products, and capabilities.
Join us if making your mark on the long-lasting client relationships we build is a challenge you are up for.
As a Client Service and Change Manager, you will:
- Be a key point of contact for strategic clients within our change model
- Participate in internal and client led meetings or workshops
- Execute core change activities
- Manage core change activities and risk
- Complete documentation associated with the change activity
- Ensure all change administration is up-to-date and accurate
These skills will help you succeed in this role:
- Ability to face off with a client at various levels
- Strong critical thinking, problem solving, and decision-making skills
- Excellent administrative and organizational skills
- Ability to multitask and work efficiently to meet client deliverables
- Influence internal stakeholders into meeting deadlines and completing tasks
- Exceptional interpersonal & communication skills
- Well-organized, detail-oriented, analytical individual
- Ability to simultaneously handle multiple assignments and pressure while working efficiently to meet client deliverables
Education & Preferred Qualifications:
- Business degree from University or equivalent
- Relevant market experience within change management/PMO
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
Client Service and Change Manager, Assistant Vice President employer: State Street Bank
State Street is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture in London. With a strong commitment to inclusion and corporate social responsibility, employees enjoy flexible work-life balance, paid volunteer days, and access to vibrant employee networks. This role as a Client Executive EMEA not only provides opportunities for professional growth but also allows you to engage with C-suite clients, driving strategic partnerships and delivering innovative solutions.
