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- Tasks: Provide face-to-face customer support for driver licensing and vehicle registration.
- Company: Wisconsin Division of Motor Vehicles, dedicated to serving the community.
- Benefits: Competitive pay, generous leave, affordable health benefits, and a solid pension plan.
- Other info: Flexible work environment with opportunities for career advancement.
- Why this job: Make a difference in your community while gaining valuable customer service experience.
- Qualifications: Experience in customer service and problem-solving skills required.
The predicted salary is between 46000 - 52000 £ per year.
Put your great customer service and communication skills to use by providing high quality, important services to the citizens of Wisconsin as a DMV Customer Service Representative with the Wisconsin Division of Motor Vehicles (DMV).
Benefits
- Substantial leave time including at least 3.5 weeks of paid leave time to start, 9 paid holidays, and 130 hours of sick time that roll over each year.
- Excellent and affordable health, vision, and dental benefits (health plan options start at just $49/month for single plans and $122/month for family plans after two months of employment).
- An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan.
- Well Wisconsin Wellness Program.
- A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.
- We strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations.
Position Summary
This DMV Customer Service Representative position is located at the Appleton Customer Service Center 50% of the time and the Chilton Customer Service Center 50% of the time and provides face-to-face customer support on driver licensing and vehicle registration. This includes issuing driver’s licenses, ID cards, instruction permits, motor vehicle registrations, vehicle titles, and license plates. This position determines and collects appropriate fees from customers. This position also works with customers who need to obtain an ID for voting purposes. In addition to in-person work, this position does some online processing of other types of work and may field questions from the public over the phone.
Salary Information
This position is in schedule-range 02-11. Starting pay is $22.31/hour, with $1.40/hr. increase after one-year of satisfactory performance. Reclass to the Advanced level is typically after 18 months of service, and receives at least $26.08/hr. Saturday hours may be required. An additional $0.80/hr will be awarded for all Saturday hours. A 12-month probationary period is required. Pay for current state employees will be determined in accordance with the current State Compensation Plan.
Job Details
This state agency does not sponsor work visas. This state agency is not enrolled in USCIS E-Verify and is not eligible to employ international F-1 students seeking STEM-OPT extension. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States. Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check which may include FBI fingerprinting. Possession of a valid driver license or obtaining one within 6 months of hire will be required for positions that train on or perform driver license examining. This position may be assigned to a team which requires the ability to travel regularly on an independent basis from a headquarters office to other cities during the week, providing motor vehicle services to the public; or may be assigned to an office requiring only occasional travel on an independent basis to local public or technical schools for example, to provide the services described.
Qualifications
Qualified applicants will have experience with all the following:
- Identifying and resolving problems for one or more customer(s) in a face-to-face customer service role.
- Reading and interpreting laws, regulations, policies, procedures, or other complex documents.
- Using computers and one or more software program(s) to complete customer transactions.
In addition to having all the above, well qualified applicants will have experience with one or more of the following:
- Multi-tasking while ensuring accuracy within their work.
- Working in a role in which the primary duties of a job are customer service.
- Performing cash handling transactions.
Deadline to Apply
The deadline to apply is 11:59 PM CST on Monday, May 4.
DMV Customer Service Representative - Appleton/Chilton employer: State of Wisconsin
Contact Detail:
State of Wisconsin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DMV Customer Service Representative - Appleton/Chilton
✨Tip Number 1
Get to know the company! Research the Wisconsin DMV and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about face-to-face interactions, consider role-playing with a friend or family member. This will help you feel more confident when dealing with real customers.
✨Tip Number 3
Network like a pro! Connect with current or former DMV employees on LinkedIn. They can provide insider tips and might even give you a heads-up about upcoming job openings.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the position. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace DMV Customer Service Representative - Appleton/Chilton
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've successfully resolved issues for customers in the past, so share specific examples that showcase your communication skills and problem-solving abilities.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward answers that get right to the heart of the matter. Avoid jargon and make it easy for us to understand your qualifications.
Tailor Your Application: Take a moment to tailor your application to the DMV Customer Service Representative role. Mention relevant experiences that align with the job description, like handling cash transactions or working in face-to-face customer service roles. This shows us you’re genuinely interested!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the position and benefits right there. We can’t wait to hear from you!
How to prepare for a job interview at State of Wisconsin
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share specific examples of how you've resolved customer issues in the past, especially in face-to-face situations. This will show that you understand the importance of providing high-quality service.
✨Familiarise Yourself with DMV Processes
Take some time to research the DMV's services and processes, particularly those related to driver licensing and vehicle registration. Being knowledgeable about what the role entails will help you answer questions confidently and demonstrate your genuine interest in the position.
✨Practice Problem-Solving Scenarios
Prepare for situational questions by thinking through common customer service challenges you might face as a DMV representative. Practising how you would handle these scenarios can help you articulate your thought process during the interview.
✨Showcase Your Communication Skills
Since this role requires excellent communication, be sure to highlight your ability to convey information clearly and effectively. During the interview, practice active listening and respond thoughtfully to questions, showing that you can engage with customers in a friendly and professional manner.