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- Tasks: Provide face-to-face customer support for driver licensing and vehicle registration.
- Company: Wisconsin Division of Motor Vehicles, dedicated to serving the community.
- Benefits: Generous leave, affordable health plans, pension, and wellness programs.
- Other info: Flexible work environment with opportunities for career advancement.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Customer service experience and problem-solving skills required.
The predicted salary is between 46000 - 52000 £ per year.
Put your great customer service and communication skills to use by providing high quality, important services to the citizens of Wisconsin as a DMV Customer Service Representative with the Wisconsin Division of Motor Vehicles (DMV).
Benefits
- Substantial leave time including at least 3.5 weeks of paid leave time to start, 9 paid holidays, and 130 hours of sick time that roll over each year.
- Excellent and affordable health, vision, and dental benefits (health plan options start at just $49/month for single plans and $122/month for family plans after two months of employment).
- An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan.
- Well Wisconsin Wellness Program.
- A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.
- We strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations.
Position Summary
This DMV Customer Service Representative position is located at the Appleton Customer Service Center 50% of the time and the Chilton Customer Service Center 50% of the time and provides face-to-face customer support on driver licensing and vehicle registration. This includes issuing driver’s licenses, ID cards, instruction permits, motor vehicle registrations, vehicle titles, and license plates. This position determines and collects appropriate fees from customers. This position also works with customers who need to obtain an ID for voting purposes. In addition to in-person work, this position does some online processing of other types of work and may field questions from the public over the phone.
Salary Information
This position is in schedule-range 02-11. Starting pay is $22.31/hour, with $1.40/hr. increase after one-year of satisfactory performance. Reclass to the Advanced level is typically after 18 months of service, and receives at least $26.08/hr. Saturday hours may be required. An additional $0.80/hr will be awarded for all Saturday hours. A 12-month probationary period is required. Pay for current state employees will be determined in accordance with the current State Compensation Plan.
Job Details
This state agency does not sponsor work visas. This state agency is not enrolled in USCIS E-Verify and is not eligible to employ international F-1 students seeking STEM-OPT extension. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States. Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check which may include FBI fingerprinting. Possession of a valid driver license or obtaining one within 6 months of hire will be required for positions that train on or perform driver license examining. This position may be assigned to a team which requires the ability to travel regularly on an independent basis from a headquarters office to other cities during the week, providing motor vehicle services to the public; or may be assigned to an office requiring only occasional travel on an independent basis to local public or technical schools for example, to provide the services described.
Qualifications
Qualified applicants will have experience with all the following:
- Identifying and resolving problems for one or more customer(s) in a face-to-face customer service role.
- Reading and interpreting laws, regulations, policies, procedures, or other complex documents.
- Using computers and one or more software program(s) to complete customer transactions.
In addition to having all the above, well qualified applicants will have experience with one or more of the following:
- Multi-tasking while ensuring accuracy within their work.
- Working in a role in which the primary duties of a job are customer service.
- Performing cash handling transactions.
Deadline to Apply
The deadline to apply is 11:59 PM CST on Monday, May 4.
DMV Customer Service Representative - Appleton/Chilton employer: State of Wisconsin
Contact Detail:
State of Wisconsin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DMV Customer Service Representative - Appleton/Chilton
✨Tip Number 1
Get to know the company! Research the Wisconsin DMV and understand their values and services. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about face-to-face interactions, think of scenarios where you might need to resolve issues or answer questions. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Network like a pro! Connect with current or former DMV employees on LinkedIn. They can provide insider tips and maybe even refer you for the position. Plus, it shows initiative and enthusiasm!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you can keep track of your application status easily. Don’t miss out on this opportunity—get your application in before the deadline!
We think you need these skills to ace DMV Customer Service Representative - Appleton/Chilton
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've successfully resolved issues for customers in the past, so share specific examples that showcase your communication skills and problem-solving abilities.
Be Clear and Concise: When filling out your application, keep your responses clear and to the point. We appreciate straightforward answers that get right to the heart of the matter. Avoid fluff and focus on what makes you a great fit for the role!
Tailor Your Application: Take a moment to tailor your application to the DMV Customer Service Representative position. Use keywords from the job description to demonstrate that you understand the role and are genuinely interested in working with us at the Wisconsin DMV.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy to navigate, so you can focus on making your application shine!
How to prepare for a job interview at State of Wisconsin
✨Know Your Customer Service Skills
Make sure you can clearly articulate your customer service experience. Think of specific examples where you've resolved issues or provided exceptional service, especially in face-to-face situations. This will show that you understand the importance of communication and problem-solving in this role.
✨Familiarise Yourself with DMV Processes
Do a bit of homework on the DMV's services, such as issuing licenses and vehicle registrations. Understanding these processes will not only help you answer questions confidently but also demonstrate your genuine interest in the position.
✨Practice Multi-tasking Scenarios
Since the job involves multi-tasking while ensuring accuracy, consider practicing scenarios where you juggle multiple tasks. You might be asked how you would handle a busy day at the DMV, so being prepared with a strategy will impress your interviewers.
✨Prepare for Behavioural Questions
Expect questions that assess how you handle difficult customers or stressful situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you provide clear and concise responses that highlight your skills effectively.