CUSTOMER SERVICE REPRESENTATIVE 2

Be a part of an innovative and collaborative team driving a safer transportation system for Arizona. Join this unique division that maintains the safety and compliance of our transportation network around the state at our borders. Our Enforcement and Compliance division offers roles from customer support to dispatching, all the way to senior management!

Job Location: PORT OF ENTRY I-15 MILEPOST 1ST GEORGE, UT 84790

Salary: $34,713.54

Grade: 15

Closing Date: 04/22/2026

Job Summary

Under general supervision, the CSR 2 will perform a variety of customer service activities at the Ports of Entry/offices that do not require an AZ P.O.S.T certified peace officer. Responsibilities include:

• Interpreting and communicating the provisions of state and federal motor vehicle codes pertaining to size/weight applicable to ECD Port Operations.
• Screening and weighing or assisting with weighing commercial vehicles.
• Providing face-to-face customer contact.
• Examining vehicle registrations and other documents to determine authenticity.
• Issuing permits and calculating, collecting appropriate fees and taxes, and completing associated cash reconciliations.
• Regulating domestic and foreign-based commercial vehicle traffic entering and exiting the State.
• Overnight travel may be required.
• A background check is required.

Job Duties

• Answering various inquiries pertaining to motor vehicle administrative rules, regulations, federal and state statutes, policies, and procedures.
• Resolving customer issues, problems, and/or concerns.
• Providing information to representatives of other states motor carrier entities, transportation personnel, law enforcement agencies, T&R offices, and other governmental entities.
• Performing duties which involve continual public contact.
• Providing motor carrier customer contact, follow-up, and information referral service relative to the ECD Enforcement programs.
• Issuing applicable permits, routing over-dimensional loads, and collecting appropriate fees and taxes.
• Reconciling cash receipts and preparing daily deposits.
• Identifying when enforcement action is required and referring the problem to an enforcement officer or supervisor.
• Examining motor carrier vehicle registrations and related documents to determine authenticity.

Knowledge Of

• Police Department functions, organization, mission, procedures, objectives, policies, rules, and regulations particularly those applicable to law enforcement.
• Practices of computer applications and software; of Spillman Cad RMS, Query Analyzer, Livescan, and Armani.
• Federal OSHA, State and County regulations and policies regarding safe work practices.
• Commercial Vehicle Safety Alliance (CVSA) laws, Arizona Police Officer Standards and Training (AZ Post Rules).
• EPro/Transport, the Arizona Management System, and all ADOT software used in Enforcement Services Bureau (ESB).

Skills In

• Maintaining working relationships with other agency divisions, the public, employees, and contractors.
• Strong math, critical thinking, research, and complex analysis.
• Problem solving and conflict resolution, interpersonal and employee relations.
• Multi-tasking and time management of multiple and sometimes competing priorities and deadlines.
• Decision making.
• Oral and written communication in the preparation of clear concise reports, correspondence, and PowerPoint presentations.
• Google Platform.

Ability To

• Read, comprehend, and interpret detailed, complex written material.
• Conduct research and compile findings.
• Handle a variety of complex, sensitive, and confidential materials simultaneously.
• Prioritise work assignments and meet deadlines, resolve issues; be tactful but diplomatic.
• Remain professional under stress.
• Work independently without supervision.
• Interact tactfully, persuasively, and effectively, demonstrating sensitivity in dealing with individuals from diverse backgrounds.
• Work cooperatively as part of a team and remain calm and focused and adapt quickly to changing priorities.
• Handle face-to-face contact with irate individuals.

Selective Preference(s)

• 2 or more years administrative and/or operations support experience meeting the knowledge, skills, and abilities.

Pre-Employment Requirements

• Valid Driver's license with acceptable driving record.
• As this position requires driving or the use of a vehicle as an essential function of the job, the following requirements apply:
• Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks.
• The license must be current, unexpired, and neither revoked nor suspended.
• Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training.
• An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits

• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave - Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance.

For questions about this career opportunity, please contact ADOT Human Resources Recruitment via email at srecruitment@azdot.gov or phone call at (602) 712-8188 option 2.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 712-8188 option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

ADOT is an Equal Employment Opportunity Employer.