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- Tasks: Assist members with account maintenance and consumer lending services.
- Company: A supportive financial cooperative focused on community and member service.
- Benefits: Competitive salary, career development, and a friendly work environment.
- Why this job: Join a team that believes in 'People Helping People' and make a difference.
- Qualifications: Excellent communication skills and at least 2 years of relevant experience.
- Other info: Opportunity to organise community events and ensure member confidentiality.
The predicted salary is between 28800 - 43200 £ per year.
A financial cooperative in the United Kingdom is seeking a Member Services Officer to assist members with account maintenance and consumer lending services. The ideal candidate will exhibit excellent communication skills and have at least 2 years of related experience.
Responsibilities include:
- Processing transactions
- Organizing community events
- Ensuring member confidentiality
A high school diploma is required, with a preference for candidates holding a bachelor’s degree. Join our team to embrace the philosophy of People Helping People.
Member Services Pro: Lending & Accounts Specialist employer: State Employees' Credit Union
Contact Detail:
State Employees' Credit Union Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Services Pro: Lending & Accounts Specialist
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the financial cooperative. They can give you insider tips on what the company values and how to stand out during interviews.
✨Tip Number 2
Practice your communication skills! Since the role requires excellent communication, consider doing mock interviews with friends or using online platforms to refine your pitch and responses.
✨Tip Number 3
Show your passion for community! Think of examples from your past experiences where you’ve helped others or organised events. This aligns perfectly with the 'People Helping People' philosophy.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace Member Services Pro: Lending & Accounts Specialist
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about helping members, make sure your application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can effectively assist members with their needs.
Tailor Your Experience: We want to see how your past experience aligns with the Member Services Officer role. Be specific about your 2 years of related experience and how it relates to account maintenance and consumer lending services.
Emphasise Community Engagement: As part of our team, you'll be organising community events. Share any relevant experiences you've had in community engagement or event planning to show us you're a great fit for this aspect of the job.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way for us to keep track of your application and ensure you’re considered for the role!
How to prepare for a job interview at State Employees' Credit Union
✨Know Your Stuff
Make sure you understand the basics of account maintenance and consumer lending services. Brush up on common financial terms and processes, as well as the cooperative's philosophy of 'People Helping People'. This will show your genuine interest in the role and help you answer questions confidently.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare examples from your past experience where you effectively assisted customers or resolved issues. Practise articulating these scenarios clearly, as it will demonstrate your ability to connect with members and handle their needs.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling a difficult member or processing a complex transaction. Think through how you would approach these scenarios beforehand, focusing on maintaining confidentiality and providing excellent service.
✨Engage with the Community Angle
Since part of the role involves organising community events, come prepared with ideas or experiences related to community engagement. This shows that you’re not just about transactions but also about building relationships and contributing to the cooperative's mission.
