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- Tasks: Lead branch operations and manage personal bankers while ensuring top-notch customer service.
- Company: Join a reputable bank focused on operational excellence and customer satisfaction.
- Benefits: Enjoy competitive pay, potential for remote work, and great corporate perks.
- Why this job: Be part of a dynamic team, develop leadership skills, and make a real impact in banking.
- Qualifications: No specific qualifications required; just a passion for banking and teamwork.
- Other info: Opportunity to grow within the company and gain valuable experience in retail banking.
The predicted salary is between 36000 - 60000 £ per year.
Main Responsibility: To oversee the operational aspects of the branch and manage the personal bankers’ operational duties. The Assistant Branch Manager will frequently be in charge of the branch with a direct reporting line to the Area Branch Manager.
Job Responsibilities:
- Takes joint responsibility with the Area Branch Manager to ensure branch operational excellence.
- Acts as Line Manager for all Personal Bankers / Cashiers for operational performance.
- Joint custody for cash, valuables, security forms and lockers including overnight holding of keys and combination numbers to cash and locker safe.
- Single custody of loan documents.
- Supervision, control and passing all cash transactions and monitoring of cash department work.
- Ensuring AML and KYC guidelines are followed for cash transactions and remittances.
- Entering inventory of the security forms in the computer.
- Authorising debits to constituent’s accounts and office accounts to agreed levels.
- Control, monitoring, supervision including checking of entries and balancing of bills received for collection.
- Control follow up and checking of postage and despatch of letters.
- Control of stationery; monitoring the stock of stationery and reordering.
- Checking and signing of Demand Drafts issued at the branch.
- Checking of all inward clearing transactions and authorising vouchers thereof.
- Assisting the Branch Manager on the general administration of the branch.
- Ensuring staff punctuality and attendance.
- Ensuring customer service and handling of customer complaints.
- Overall supervision of the branch routine, including allocation of work in emergencies.
- Reconciliation of NatWest, LMB-SBI and other office accounts.
- Checking of account opening/closing.
- Handling of all loan accounts, appraisal, supervision, follow up and maintenance of files.
- Calculations of drawing power and submission to BM for authorisation.
- Assisting the Branch Manager in preparation/compiling of loan application and assessment of limits.
- Checking of KYC requirements independently or in conjunction with Branch Manager.
- Maintenance of loan documents and loan related registers.
- Opening and closing of the office premises on a daily basis.
- General supervision of cleanliness, decorum and orderliness of the office.
- Data security for branch data and follow of record retention policy.
- Cover for Clerk-Cashier/Branch Manager.
- Branch audit and reviews.
- Fax, word processing, database preparation in standard package software, email, etc.
Competency: Understanding of operational aspects of a retail branch, KYC, AML, risk control of UK retail banking. Ability to manage a small team of Personal Bankers.
Reporting Relationship: Reports to Area Branch Manager.
Assistant Branch Manager employer: State Bank of India UK
Contact Detail:
State Bank of India UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Branch Manager
✨Tip Number 1
Familiarise yourself with the operational aspects of retail banking, especially KYC and AML regulations. Understanding these will not only help you in interviews but also demonstrate your commitment to compliance and risk management.
✨Tip Number 2
Showcase your leadership skills by discussing any previous experience managing teams or projects. Highlighting your ability to oversee personal bankers and ensure operational excellence will make you a strong candidate for the Assistant Branch Manager role.
✨Tip Number 3
Prepare to discuss how you would handle customer complaints and ensure high levels of customer service. Being able to articulate your approach to maintaining customer satisfaction will set you apart from other candidates.
✨Tip Number 4
Research our company culture and values at StudySmarter. Tailoring your conversation to align with our mission and demonstrating how you can contribute to our goals will show that you're genuinely interested in joining our team.
We think you need these skills to ace Assistant Branch Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail banking and operational management. Emphasise any previous roles where you supervised teams or managed cash operations.
Craft a Strong Cover Letter: In your cover letter, express your understanding of the role's responsibilities, particularly around KYC and AML guidelines. Share specific examples of how you've ensured operational excellence in past positions.
Showcase Leadership Skills: Demonstrate your ability to manage a team effectively. Include examples of how you've motivated staff, handled customer complaints, or improved service delivery in your previous roles.
Highlight Relevant Competencies: Mention your understanding of risk control and operational aspects of retail banking. This will show that you are well-prepared for the challenges of the Assistant Branch Manager position.
How to prepare for a job interview at State Bank of India UK
✨Understand the Role Inside Out
Make sure you thoroughly understand the responsibilities of an Assistant Branch Manager. Familiarise yourself with operational aspects, KYC, and AML guidelines, as well as the specific duties related to managing personal bankers and cashiers.
✨Showcase Leadership Skills
Prepare examples that demonstrate your ability to lead a team effectively. Discuss how you've managed staff performance, handled customer complaints, or ensured operational excellence in previous roles.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle emergencies, manage cash transactions, or ensure compliance with regulations in a retail banking environment.
✨Highlight Your Attention to Detail
Since the role involves checking and authorising various transactions, be prepared to discuss your methods for ensuring accuracy and compliance. Share experiences where your attention to detail made a significant impact.
