At a Glance
- Tasks: Lead the front office team to create unforgettable guest experiences at Treehouse Manchester.
- Company: Join Starwood Hotels, a mission-driven luxury hotel brand with a focus on sustainability.
- Benefits: Enjoy competitive pay, health perks, career growth, and discounts across global properties.
- Other info: Dynamic work environment with opportunities for volunteering and wellness programs.
- Why this job: Be the heart of our hotel, making every guest's stay magical and memorable.
- Qualifications: 2+ years in Front Office Management, strong leadership, and a passion for guest service.
The predicted salary is between 30000 - 35005 £ per year.
Grow with us. Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
The front office = the heart of every single one of our hotels. It's the team who first greets guests when they step inside Treehouse, Manchester, attends to their every request, and introduces them to the brand. Supervising that team is a big job, because it requires a diverse range of skills, from analytical thinking and problem solving to self-assuredness and an ability to get along with everyone. Not to mention an almost instinctive desire to enhance the stay of every single guest.
We're currently seeking an impossibly charismatic Front Office Manager at our Treehouse, Manchester. Our dream candidate intimately understands the dynamics of this role and how it greatly impacts the overall guest experience at our hotels. If you feel this role is calling out your name, we'd love to hear from you.
About you
- Passionate about hotel operations and guest service with a minimum of 2 years' experience working in a Front Office Management role, preferably within an upper upscale or luxury hotel environment.
- Committed to upholding brand standards, policies, and procedures while continuously seeking opportunities to enhance the guest experience.
- Advanced knowledge of front office operations, a strong leader and a proven track record in guest and team member engagement and financial performance.
- Proven ability to lead, motivate, and support front office team members to ensure consistent service excellence and operational efficiency.
- Excels in verbal and written communication, with the ability to interact professionally with guests, colleagues, and senior management.
- Is flexible and willing to meet the demands of a 24-hour operation.
About us
Within Treehouse Manchester, every detail is imagined through the carefree, optimistic lens of childhood and balanced with a distinctly modern sensibility. With attentive service, locally inspired fun amenities, thoughtful programming, and reimagined culinary delights curated by celebrated local chefs Sam Grainger and Mary-Ellen McTague. There will be two restaurants, as well as a panoramic rooftop bar and a secret hideaway to explore. We are about playfulness and freedom.
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfilment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:
- Designed by Nature work environment
- Inclusive & equitable work environment for all
- Team Member recognition programs
- Pay it Forward: a day annually to volunteer & plus hotel organised volunteer opportunities throughout the year
- Earth day giving back activities.
- Cycle Schemes
- Life Harmony: a refreshed look at agility working.
- Health & Wellness programs throughout the year
- Discounts across our properties and venues worldwide for all team members
- Paid Breaks for leaders.
- Enhance holidays- Up to 33 days for all
- Optional private medical schemes with optical and dental
- Paid sickness absence for all
- Increased pension scheme offering
- Career Advancement: We're growing rapidly and with growth comes advancement opportunities (around the globe)!
- Cycle Schemes
- Wagestream financial planning services
- Recommend and friend schemes.
- Free food on shift in the best team heart-of-house spaces in Manchester.
It's 1 World. Creating a culture of inclusivity is our responsibility as human beings-to each other, and to the 1 beautiful world we share. We stand together in our pledge to grow diverse and equitable representation for everyone in our growing community of team members, guests, and partners.
Starwood Hotels is an Equal Opportunity Employer. As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.
Life at Starwood Hotels is based on a simple idea: the world is brimming with natural beauty, vivid splendor, and heartwarming whimsy-and we want to keep it that way. Our mission is to inspire others to do the same while crafting unique and evolved luxury experiences.
We seek next-level talent with lots of heart and plenty of hustle, individuals who love to be of service, obsess over details, honour nature, aren't afraid to ask questions, have the confidence to share new ideas and the respect to listen to diverse worldviews. We care about who you are, how you treat others and what fires you up.
Front Office Manager in Manchester employer: Starwood
At Starwood Hotels, we pride ourselves on fostering a vibrant and inclusive work culture that values collaboration and respect for nature. As a Barback at our Dover Yard location, you'll not only enjoy competitive benefits and opportunities for personal growth but also be part of a mission-driven team dedicated to creating unforgettable experiences for our guests. Join us in our commitment to sustainability and excellence, where every detail matters and your contributions are truly valued.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Starwood. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Starwood
Don't be shy about reaching out to Starwood directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Manager in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Starwood and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Starwood
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
