At a Glance
- Tasks: Lead daily operations and create memorable dining experiences at our signature restaurant.
- Company: Join the caring and nature-inspired team at 1 Hotel Mayfair.
- Benefits: Enjoy free meals, wellness programs, discounts, and career advancement opportunities.
- Other info: Dynamic work environment with opportunities for community involvement and recognition.
- Why this job: Be part of a passionate team that values service, teamwork, and personal growth.
- Qualifications: Experience in luxury restaurant management and strong communication skills.
The predicted salary is between 30000 - 37300 £ per year.
Grow with us...Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
Every day is an opportunity to create something meaningful — a moment of connection, a sense of belonging, an experience worth savouring. At Dovetale, our signature restaurant at 1 Hotel Mayfair, we celebrate mindful hospitality, exceptional food, and a team spirit that turns service into an art.
We’re looking for a Floor Manager to join our passionate Food & Beverage team. You’ll be the driving force behind seamless daily operations, ensuring our guests enjoy an exceptional dining experience and our team thrives in a supportive, inspiring environment.
Inside tip: Success in this role comes from leading with both precision and heart balancing attention to detail with genuine care for people.
About You...
- Experienced in managing floor operations within a luxury or high-end restaurant.
- Confident using rota management systems (ideally Fourth) and overseeing schedules and timesheets.
- Knowledgeable in health, safety, and compliance standards.
- A strong communicator and natural motivator.
- Detail-oriented, proactive, and calm under pressure.
- Passionate about creating memorable guest experiences and supporting your team to do the same.
About the Role...
As Floor Manager, you’ll work closely with the Restaurant Manager to ensure smooth, high-quality service throughout every shift.
Key responsibilities:
- Oversee daily floor operations with a hands-on, service-driven approach.
- Manage staff rotas, hours, and payroll accuracy.
- Support onboarding, training, and uniform management.
- Maintain health, safety, and hygiene standards.
- Coordinate maintenance issues, linen orders, and stock control.
- Lead by example, setting the tone for excellence and teamwork.
Why Choose Us?
Our culture is caring, thoughtful, and inspired by nature. At 1 Hotel Mayfair, we deliver good-natured, informed service that leaves our guests and our team feeling fulfilled and appreciated.
- A “Designed by Nature” work environment
- Health & Wellness – Employee Assistance Program (EAP)
- Free healthy & nutritious meals on duty
- 24-hour Employee Assistance Program
- Flu vaccination vouchers and Eye care contributions
- Social events throughout the year
- Wedding and Baby gifts
- Code Hospitality – discounted rates
- Travel season ticket loan
- West End Club – discounts in local shops, hotels, bars, and restaurants
- Spa, Food & Beverage discounts (30%–50%)
- Guest experience stay – enjoy an overnight stay and experience our bar and restaurant
- Opportunities to be involved in charity and community events
- Starwood Hotels & Resorts discounted employee/friends and family room rates
- Team Member Recognition program – earn rewards and pay it forward
- SH University – professional development, courses, and certifications
- Career advancement opportunities across the globe
Join us at Dovetale.
Where leadership meets purpose and every service tells a story worth remembering.
About us...
As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.
Life at Starwood Hotels is based on a simple idea: the world is brimming with natural beauty, vivid splendor, and heartwarming whimsy—and we want to keep it that way. Our mission is to inspire others to do the same while crafting unique and evolved luxury experiences.
We seek next-level talent with lots of heart and plenty of hustle, individuals who love to be of service, obsess over details, honour nature, aren’t afraid to ask questions, have the confidence to share new ideas and the respect to listen to diverse worldviews. We care about who you are, how you treat others and what fires you up.
Floor Manager employer: Starwood
At Starwood Hotels, we pride ourselves on fostering a vibrant and inclusive work culture that values collaboration and respect for nature. As a Barback at our Dover Yard location, you'll not only enjoy competitive benefits and opportunities for personal growth but also be part of a mission-driven team dedicated to creating unforgettable experiences for our guests. Join us in our commitment to sustainability and excellence, where every detail matters and your contributions are truly valued.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Starwood. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Starwood
Don't be shy about reaching out to Starwood directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Floor Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Starwood and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Starwood
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
