At a Glance
- Tasks: Support our groups and events team with organisation, communication, and administrative tasks.
- Company: Join Starwood Hotels, a mission-driven luxury hotel brand focused on sustainability and community.
- Benefits: Enjoy free meals, discounts, professional development, and a supportive work environment.
- Other info: Exciting career advancement opportunities await in our rapidly growing company.
- Why this job: Be the calm in the chaos and help create unforgettable guest experiences.
- Qualifications: Strong organisational skills and a passion for hospitality are essential.
The predicted salary is between 31500 - 38500 £ per year.
Grow with us...
Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way.
But we can’t do it alone.
That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
We’re currently searching for a high-energy, up-for-anything, ridiculously organised
Sales Coordinator to support our groups and events team.
The
Sales Coordinator's primary role is to perform duties to support the groups and events team e. g., sending emails, drafting proposals and contracts, loading bookings and rates on to the property management system and maintaining customer and company profiles.
The
Sales Coordinator will assist in selling guest rooms, catering services and banquet facilities as directed.
They will also provide high-level administrative support to the team by conducting research, preparing statistical reports, collecting, and processing sensitive data, resolving guest issues and perform other tasks related to the position and the commercial function.
Inside Tip: If you're the most organised person you know and have a knack for making calm out of chaos, you may be precisely who we are looking for.
- What You’ll Do…
- Answer telephone and respond to caller inquiries in a pleasant manner.
- Answer client / bookers questions about property facilities/services
- Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
- Generate reports, prepare proposals/contracts, collections details, invoices, purchase orders, coordinating with clients & suppliers.
- Gather materials and assemble information packages (e. g., brochures, promotional materials, sales demo kit, welcome kit, amenities etc.).
- Manage and maintain sales managers schedules, appointments, and travel arrangements.
- Assist team by managing groups & events inbox, filing important documents, and communicating relevant information to internal and external stakeholders.
- Arrange and co-ordinate meetings, events, and any appointments.
- Record, transcribe and distribute minutes of meetings when needed.
- Perform hotel site tours with potential clients.
- Monitor, screen, respond to and distribute incoming communications.
- Other duties as assigned by Director of Groups & Catering or Director of Sales & Marketing.
About you...
- A diploma or degree is preferred; or two or more years of experience in a hospitality position.
- Strong administrative, organization, and technical skills.
- Proficient in Microsoft Office (Outlook, Excel, Word etc.)
- Must be detail oriented and accurate.
- Thrives in a fast-paced and results-driven environment. Ability to manage multiple priorities, goal oriented and must meet deadlines.
- Strong interpersonal skills and guest service oriented with a sincere, friendly and helpful personality.
- Willing to “pitch-in” and assist colleagues with their job duties and be a team player.
- Excellent verbal and written communication skills.
- Flexibility to meet the demands of a 24-hour operation and work a varying schedule to reflect business needs of the hotel.
Why Choose Us?
Our culture is caring, thoughtful, and rooted in purpose.
We deliver informed, good-natured service — perfectly executed to create fulfillment and well-being for both guests and team members.
As part of our team, you can look forward to
- A “Designed by Nature” work environment
- Free healthy & nutritious meals on duty
- 24-hour Employee Assistance Program
- Flu vaccinations vouchers
- Eye care contributions
- Social events throughout the year
- Wedding and Baby gifts
- Travel season ticket loan
- Complimentary chiropodist & reflexology treatment
- West End Club - discounts in local shops, hotels, bars and restaurants
- Spa, Food & Beverage discounts ranging from 30% - 50%
- Guest experience stay - enjoy an overnight stay and experience our restaurant and bars
- Opportunities to be involved in charity and community events
- All Starwood Hotels discounted employee/friends and family room rates
- Enhanced Holiday Benefit
- Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!
- SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform
- Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!
- Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can
Terms & Conditions apply to all benefits.
If you’re ready to lead with passion, elevate guest experiences, and shape the future of one of London’s most exciting dining destinations, we’d love to hear from you el.
About us...
As a mission-driven company, our purpose is our true north, and our compass guides the way.
The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in.
Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
Starwood Hotels is an Equal Opportunity Employer.
We believe in a diverse, sustainable workforce with an empowered, inclusive culture.
We are committed to non-discrimination on any protected basis covered under applicable law.
If you require any special accommodations, please visit People Operations.
Sales Coordinator employer: Starwood Hotels
At Starwood Hotels, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises collaboration, creativity, and respect for nature. As a Banqueting Manager at our Treehouse Manchester, you will not only lead a passionate team in delivering exceptional service but also enjoy numerous benefits such as career advancement opportunities, wellness programmes, and a supportive environment that encourages personal growth. Join us in creating memorable experiences while being part of a mission-driven company that values diversity and sustainability.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Coordinator
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Starwood Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Starwood Hotels
Don't be shy about reaching out to Starwood Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Sales Coordinator
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Starwood Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Starwood Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
