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- Tasks: Lead and inspire the service team to create unforgettable guest experiences.
- Company: Luxury hotel brand in Manchester with a focus on exceptional service.
- Benefits: Enhanced holidays, health programmes, and career advancement opportunities.
- Why this job: Join a supportive culture and make a real difference in guest satisfaction.
- Qualifications: 2+ years in a Front Office supervisory role, preferably in luxury hotels.
- Other info: Dynamic work environment with plenty of growth potential.
The predicted salary is between 36000 - 60000 £ per year.
A luxury hotel brand in Manchester is seeking a Guest Relations Manager to lead and motivate the service team. The ideal candidate will have at least 2 years of experience in a Front Office supervisory role, preferably within an upscale hotel environment.
Responsibilities include:
- Training new employees
- Ensuring exceptional guest experiences
- Managing daily operations
Enjoy various employee perks like enhanced holidays, health programs, and career advancement opportunities in a supportive work culture.
Guest Relations Manager — Lead Luxury Front Office in Manchester employer: Starwood Hotels
Contact Detail:
Starwood Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Manager — Lead Luxury Front Office in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for guest relations shine through. Share stories of how you've gone above and beyond for guests in the past—this is your chance to stand out!
✨Tip Number 3
Research the hotel brand! Knowing their values and what makes them unique will help you tailor your responses during interviews. Plus, it shows you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like Guest Relations Manager. Plus, you'll be the first to know about new opportunities and perks we offer!
We think you need these skills to ace Guest Relations Manager — Lead Luxury Front Office in Manchester
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the luxury hospitality industry shine through. We want to see how your experience aligns with our values and how you can contribute to creating exceptional guest experiences.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Guest Relations Manager role. Highlight your supervisory experience in upscale hotels and any specific achievements that demonstrate your ability to lead and motivate a team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Use bullet points where necessary to make your skills and experiences stand out.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can ensure your application gets the attention it deserves. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Starwood Hotels
✨Know the Brand Inside Out
Before your interview, make sure you research the luxury hotel brand thoroughly. Understand their values, mission, and what sets them apart in the industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Guest Relations Manager, you'll need to lead and motivate your team. Prepare examples from your past experience where you've successfully trained new employees or improved guest experiences. Highlighting these moments will demonstrate your capability to manage daily operations effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle specific situations, like a dissatisfied guest or a team conflict. Think through potential scenarios and how you would resolve them, focusing on maintaining exceptional service standards. This will showcase your problem-solving skills and customer service focus.
✨Emphasise Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through during the interview. Share stories that illustrate your commitment to providing outstanding guest experiences. This passion can set you apart from other candidates and align you with the hotel's culture of excellence.
