At a Glance
- Tasks: Lead the front office team to create unforgettable guest experiences.
- Company: Join Starwood Hotels, where we celebrate beauty and collaboration.
- Benefits: Enjoy flexible schedules, health perks, and discounts across our global properties.
- Other info: Embrace a playful culture with opportunities for career growth and community involvement.
- Why this job: Be the heart of the hotel and make a real impact on guests' stays.
- Qualifications: Experience in hotel operations and a passion for exceptional guest service.
The predicted salary is between 31500 - 38500 £ per year.
- Join to apply for the
- Front Office Supervisor role at
Starwood Hotels .
Grow with us.
Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way.
We hire thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
The front office is the heart of every hotel. It’s the team who first greets guests when they step inside
Treehouse Hotel Manchester and tends to their every request, introducing them to the brand.
Supervising that team is a big job, because it requires a diverse range of skills, from analytical thinking and problem solving to self‑assurance and the ability to get along with everyone.
It also requires an instinctive desire to enhance every guest's stay.
We're currently seeking an impossibly charismatic Front Office Supervisor at our hotel.
Our dream candidate intimately understands the dynamics of this role and how it greatly impacts the overall guest experience.
If you feel this role is calling you, we'd love to hear from you.
About You
- Passionate about hotel operations and guest service with preferred experience working in a Front Office supervisory role, preferably within an upper‑upscale or luxury hotel environment.
- Advanced knowledge of front office operations, a strong leader, and a proven track record in guest and team‑member engagement and financial performance.
- Excels at communication, both verbal and written.
- Is able to accommodate a flexible schedule, including days, evenings, weekends, and holidays.
Within Treehouse Manchester, every detail is imagined through a carefree, optimistic lens of childhood balanced with a distinct modern sensibility.
We offer attentive service, locally inspired fun amenities, thoughtful programming, and reimagined culinary delights curated by celebrated local chefs Sam Grainger and Mary‑Ellen Mc Tague.
The hotel features two restaurants, a panoramic rooftop bar, and a secret hideaway.
We value playfulness and freedom.
- Our Culture & Benefits
- Designed by Nature work environment
- Inclusive & equitable work environment for all
- Team Member recognition programs
- Pay it Forward: a day annually to volunteer & hotel‑organized volunteer opportunities throughout the year
- Earth day giving‑back activities
- Cycle schemes
- Life Harmony: a refreshed look at agility working
- Health & wellness programs throughout the year
- Discounts across our properties and venues worldwide for all team members
- Paid breaks for leaders
- Enhance holidays—up to 33 days for all
- Optional private medical schemes with optical and dental
- Paid sickness absence for all
- Increased pension scheme offering
- Career advancement opportunities worldwide
- Wagestream financial planning services
- Recommend & friend schemes
- Free food on shift in the best team heart‑of‑house spaces in Manchester
Creating a culture of inclusivity is our responsibility.
We stand together in our pledge to grow diverse and equitable representation for everyone in our community of team members, guests, and partners.
Starwood Hotels is an Equal Opportunity Employer.
We believe in a diverse, sustainable workforce with an empowered, inclusive culture.
We are committed to non‑discrimination on any protected basis covered under applicable law.
If you require any special accommodations, please visit People Operations.
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Front Office Supervisor in Manchester employer: Starwood Hotels
At Starwood Hotels, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises collaboration, creativity, and respect for nature. As a Banqueting Manager at our Treehouse Manchester, you will not only lead a passionate team in delivering exceptional service but also enjoy numerous benefits such as career advancement opportunities, wellness programmes, and a supportive environment that encourages personal growth. Join us in creating memorable experiences while being part of a mission-driven company that values diversity and sustainability.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Supervisor in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Starwood Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Starwood Hotels
Don't be shy about reaching out to Starwood Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Supervisor in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Starwood Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Starwood Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
