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- Tasks: Lead the front office team to create unforgettable guest experiences.
- Company: Join Starwood Hotels, a luxury brand committed to sustainability and community.
- Benefits: Competitive salary, inclusive culture, and opportunities for career growth.
- Why this job: Be the heart of our hotel and make a real impact on guests' stays.
- Qualifications: 2+ years in Front Office Management, strong leadership, and communication skills.
- Other info: Dynamic work environment with a focus on collaboration and respect for nature.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Front Office Manager role at Starwood Hotels. Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
The front office = the heart of every single one of our hotels. It’s the team who first greets guests when they step inside Treehouse, Manchester, attends to their every request, and introduces them to the brand. Supervising that team is a big job, because it requires a diverse range of skills, from analytical thinking and problem solving to self-assuredness and an ability to get along with everyone. Not to mention an almost instinctive desire to enhance the stay of every single guest.
We’re currently seeking an impossibly charismatic Front Office Manager at our Treehouse, Manchester. Our dream candidate intimately understands the dynamics of this role and how it greatly impacts the overall guest experience at our hotels. If you feel this role is calling out your name, we’d love to hear from you.
About You- Passionate about hotel operations and guest service with a minimum of 2 years’ experience working in a Front Office Management role, preferably within an upper upscale or luxury hotel environment.
- Committed to upholding brand standards, policies, and procedures while continuously seeking opportunities to enhance the guest experience.
- Advanced knowledge of front office operations, a strong leader and a proven track record in guest and team member engagement and financial performance.
- Proven ability to lead, motivate, and support front office team members to ensure consistent service excellence and operational efficiency.
- Excels in verbal and written communication, with the ability to interact professionally with guests, colleagues, and senior management.
- Is flexible and willing to meet the demands of a 24-hour operation.
As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group. Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law.
Front Office Manager in Manchester employer: Starwood Hotels
Contact Detail:
Starwood Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience at Starwood Hotels. A friendly chat can lead to insider tips or even a referral that could give you a leg up in the application process.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your charisma shine through. Remember, as a Front Office Manager, you're the face of the hotel, so being personable and engaging is key to landing the job.
✨Tip Number 3
Do your homework! Research Starwood Hotels and their values. Understanding their commitment to guest experience and sustainability will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows your enthusiasm for the role and the company. Don’t miss out on this opportunity to join a fantastic team!
We think you need these skills to ace Front Office Manager in Manchester
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for hotel operations and guest service right from the start. Share specific experiences that highlight your commitment to enhancing guest experiences, as this is what we value most!
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the skills and experiences mentioned in the job description. We want to know how your background aligns with our needs for a Front Office Manager.
Highlight Leadership Skills: Since this role involves supervising a team, don’t forget to showcase your leadership abilities. Share examples of how you've motivated and supported your team in previous roles to ensure service excellence.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Starwood Hotels!
How to prepare for a job interview at Starwood Hotels
✨Know Your Stuff
Make sure you’re well-versed in the ins and outs of front office operations. Brush up on your knowledge about guest service standards, hotel policies, and any recent trends in the hospitality industry. This will not only show your passion for the role but also demonstrate that you’re ready to uphold the brand’s standards.
✨Showcase Your Leadership Skills
As a Front Office Manager, you’ll be leading a team, so it’s crucial to highlight your leadership experience. Prepare examples of how you’ve motivated and supported your team in the past, especially in high-pressure situations. This will help the interviewers see you as a strong candidate who can maintain service excellence.
✨Be Guest-Centric
Starwood Hotels values enhancing the guest experience, so come prepared with specific examples of how you’ve gone above and beyond for guests in previous roles. Whether it’s resolving a complaint or creating a memorable experience, showing your commitment to guest satisfaction will resonate well with the interviewers.
✨Practice Your Communication Skills
Since this role requires excellent verbal and written communication, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to refine your responses. Being able to communicate effectively with guests and team members is key to success in this position.
