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For Companies At a Glance
- Tasks: Welcome guests and provide exceptional service throughout their stay.
- Company: Join the vibrant team at Treehouse Hotels, part of Starwood Hotels.
- Benefits: Enjoy flexible working, health perks, and discounts across global properties.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: 2 years in customer service with a passion for hotel operations.
- Other info: Inclusive culture with opportunities for growth and community engagement.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Grow with us. Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. We hire thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are important to us. The Front Office team at Treehouse Hotels is at the heart of the hotel, and our front‑of‑house staff are among the most important team members because they are the first to meet our guests and provide impeccable service that reflects the brand’s best self. We’re currently seeking a warm, welcoming, articulate Front Office Attendant to ensure that every guest’s experience is personable, relaxing and effortless—from arrival to departure and throughout the stay.
About You
- Passionate about hotel operations and guest service with a minimum of 2 years of similar work experience.
- Experience in guest or customer service, a team player, hard worker, multi-tasker, and detail oriented.
- Flexible, approachable and with a can‑do attitude.
Within Treehouse Manchester, every detail is imagined through the carefree, optimistic lens of childhood and balanced with a distinctly modern sensibility. With attentive service, locally inspired fun amenities, thoughtful programming, and reimagined culinary delights curated by celebrated local chefs Sam Grainger and Mary‑Ellen McTague. There will be two restaurants, as well as a panoramic rooftop bar and a secret hideaway to explore. We are about playfulness and freedom.
Culture and Perks
- Designed by Nature work environment
- Inclusive and equitable work environment for all
- Team Member recognition programs
- Pay it Forward: a day annually to volunteer and hotel‑organized volunteer opportunities throughout the year
- Earth Day giving back activities
- Cycle schemes
- Life Harmony: a refreshed look at agile working
- Health and wellness programs throughout the year
- Discounts across our properties and venues worldwide for all team members
- Paid breaks for leaders
- Enhanced holidays: up to 33 days for all
- Optional private medical schemes with optical and dental
- Paid sickness absence for all
- Increased pension scheme offering
- Career advancement: opportunities for growth around the globe
- Wagestream financial planning services
- Recommend a friend schemes
- Free food on shift in the best team heart‑of‑house spaces in Manchester
Equity and About Us
It’s a world where inclusivity matters. Creating a culture of inclusivity is our responsibility as human beings—to each other, and to the beautiful world we share. We stand together in our pledge to grow diverse and equitable representation for everyone in our growing community of team members, guests, and partners. Starwood Hotels is an Equal Opportunity Employer.
About Us
As a mission‑driven company, our purpose is our true north. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like‑minded travelers, and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group. Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. If you require any special accommodations, please visit People Operations.
Front Office Attendant in Manchester employer: Starwood Hotels
Contact Detail:
Starwood Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Attendant in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, dive into what makes Treehouse Hotels unique. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As a Front Office Attendant, you'll be the first point of contact for guests. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation with a warm smile.
✨Tip Number 3
Show off your flexibility! Highlight your ability to adapt to different situations during the interview. Share examples from your past experiences where you’ve successfully juggled multiple tasks or handled unexpected challenges with ease.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really want to be part of the Treehouse team. Don’t miss out on this opportunity!
We think you need these skills to ace Front Office Attendant in Manchester
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for guest service and hotel operations. A warm and welcoming tone can make all the difference.
Tailor Your Experience: Make sure to highlight your relevant experience in customer service or hotel operations. We’re looking for team players with a can-do attitude, so connect your past roles to what we value at Treehouse Hotels. It’s all about showing us how you fit into our culture!
Be Detail-Oriented: Attention to detail is key in the hospitality industry. As you write your application, double-check for any typos or errors. A polished application reflects your commitment to providing impeccable service, which is exactly what we’re after!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our amazing culture right there!
How to prepare for a job interview at Starwood Hotels
✨Know the Brand
Before your interview, take some time to research Starwood Hotels and their values. Understand their commitment to sustainability and guest service. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Experience
With a minimum of 2 years in customer service, be ready to share specific examples from your past roles. Highlight situations where you went above and beyond for guests or handled challenging situations with grace. This will demonstrate your capability and passion for the role.
✨Emphasise Teamwork
As a Front Office Attendant, you'll be part of a larger team. Be prepared to discuss how you collaborate with others and contribute to a positive work environment. Share stories that illustrate your ability to work well with colleagues and support each other in delivering stellar service.
✨Bring Your Can-Do Attitude
Starwood Hotels values a flexible and approachable attitude. During the interview, express your willingness to adapt to different situations and your enthusiasm for providing exceptional service. A positive mindset can set you apart from other candidates!
