Front Desk Agent

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Grow with us. Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why we are hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

At 1 Hotels, the Front Desk is the heart of our operations, where first impressions are made and unforgettable experiences begin. We are seeking a warm, welcoming, and articulate Receptionist who is passionate about providing exceptional service and thrives in a dynamic, mission-driven environment.

As the first person to greet our guests, you’ll play a crucial role in shaping their entire stay. If you love meeting new people, being of service, and contributing to a brand that cares deeply about nature and well-being, we’d love to chat with you.

About You

• Experience: Ideally previous experience working with people is a must, previous work in a hotel would be a plus. Ability to assist High profile guests with integrity and discretion is a must.
• Multilingual: Ability to speak a secondary language is a plus.
• Team Player: You’re a hard worker, detail-oriented, and excel in a team setting.

Why Join Us?

• Uncapped Commission: Enjoy the potential for commission incentives through upselling.
• Mission-Led Company: Be part of a brand with a purpose, where your work contributes to something greater.
• Paid Volunteering: Make a difference while you work with opportunities for paid volunteering.
• Thriving Team Environment: Join a team that values collaboration, fun and passion.
• Growth Opportunities: Be part of the first 1 Hotel in Europe, with numerous new openings and opportunities for career progression.
• Flexible Skills: We welcome transferrable skills and are especially looking for someone who LOVES interacting with people and providing exceptional service.

What We Offer

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:

• Designed by Nature work environment
• Free healthy & nutritious meals on duty
• 24-hour Employee Assistance Program
• Flu vaccination vouchers
• Eye care contributions
• Social events throughout the year
• Wedding and baby gifts
• Code Hospitality – discounted rates
• Travel season ticket loan & Cycle to Work scheme
• Complimentary chiropodist & reflexology treatments
• West End Club – discounts in local shops, hotels, bars, and restaurants
• Spa, Food & Beverage discounts (30%–50%)
• Guest experience stay – enjoy an overnight stay and experience our bar and restaurant
• Opportunities to be involved in charity and community events
• Starwood Hotels & Resorts discounted employee / friends & family room rates
• Team Member Recognition program – earn rewards and pay it forward
• SH University – professional development, courses, and certifications
• Career advancement opportunities across the globe

Terms & Conditions apply to all benefits.

About Us

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.