Front Desk Agent

Front Desk Agent

We are seeking a warm, welcoming, and articulate Receptionist who is passionate about providing exceptional service and thrives in a dynamic, mission‑driven environment.

As the first person to greet our guests, you’ll play a crucial role in shaping their entire stay. If you love meeting new people, being of service, and contributing to a brand that cares deeply about nature and well‑being, we’d love to chat with you.

About You

• Experience: Ideally previous experience working with people is a must, previous work in a hotel would be a plus. Ability to assist high‑profile guests with integrity and discretion is a must.
• Multilingual: Ability to speak a secondary language is a plus.
• Team Player: You’re a hard worker, detail‑oriented, and excel in a team setting.

Why Join Us?

• Uncapped commission: Enjoy the potential for commission incentives through upselling.
• Mission‑Led Company: Be part of a brand with a purpose, where your work contributes to something greater.
• Paid volunteering: Make a difference while you work with opportunities for paid volunteering.
• Thriving team environment: Join a team that values collaboration, fun and passion.
• Growth opportunities: Be part of the first 1 Hotel in Europe, with numerous new openings and opportunities for career progression.
• Flexible skills: We welcome transferrable skills and are especially looking for someone who loves interacting with people and providing exceptional service.

What We Offer

• Designed by Nature work environment
• Free healthy & nutritious meals on duty
• 24‑hour Employee Assistance Program
• Flu vaccination vouchers
• Eye care contributions
• Social events throughout the year
• Wedding and baby gifts
• Code Hospitality – discounted rates
• Travel season ticket loan & Cycle to Work scheme
• Complimentary chiropodist & reflexology treatments
• West End Club – discounts in local shops, hotels, bars, and restaurants
• Spa, Food & Beverage discounts (30%–50%)
• Guest experience stay – enjoy an overnight stay and experience our bar and restaurant
• Opportunities to be involved in charity and community events
• Starwood Hotels & Resorts discounted employee / friends & family room rates
• Team Member Recognition program – earn rewards and pay it forward
• SH University – professional development, courses, and certifications
• Career advancement opportunities across the globe

Terms & conditions apply to all benefits.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non‑discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.