At a Glance
- Tasks: Deliver exceptional, personalised service to create unforgettable guest experiences.
- Company: Join a caring and thoughtful luxury hotel brand committed to sustainability.
- Benefits: Competitive pay, health perks, career advancement, and paid personal days.
- Other info: Flexible shifts with opportunities for professional development and recognition.
- Why this job: Be part of a team that values collaboration and attention to detail in a luxury setting.
- Qualifications: Experience in luxury service, strong communication skills, and a passion for guest satisfaction.
The predicted salary is between 11.7 - 14.3 £ per hour.
Grow with us…
Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way.
But we can’t do it alone.
That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
We’re currently searching for a Butler to join our team and deliver exceptional, highly personalized service to our guests. (Inside
Tip: if you instinctively notice the smallest details—and act on them before anyone else does—we should definitely talk.)
Grow with us…
If you’re intuitive, discreet, and passionate about crafting unforgettable guest experiences, we have a role for you.
We’re currently seeking a
Butler to act as a dedicated point of contact throughout each guest’s stay.
This role is all about anticipation, personalization, and creating seamless, meaningful experiences.
You’ll ensure every detail is considered, from in-room touches to curated moments, reflecting our ethos of luxury, sustainability, and genuine care.
Working closely with housekeeping, concierge, food & beverage, and spa teams, you’ll coordinate every aspect of the guest journey.
Success in this role comes from emotional intelligence, precision, and the ability to deliver thoughtful, intuitive service in a fast-paced environment.
About you…
- Passionate about delivering exceptional, personalized service in a luxury environment.
- Previous experience in a luxury hotel, private residence, or butler service role is preferred.
- A natural communicator with a warm, professional, and discreet approach.
- Highly detail-oriented, with the ability to anticipate guest needs proactively.
- Strong organisational and multitasking skills, able to manage multiple requests seamlessly.
- Confident handling guest requests such as dining reservations, special occasions, unpacking/packing, and bespoke experiences.
- A collaborative team player who works closely with multiple departments to ensure seamless service delivery.
- Maintains the highest level of discretion and integrity when handling guest information.
- Solution-oriented, with the ability to handle guest concerns calmly and professionally.
- Flexible and adaptable, with availability to work shifts including evenings, weekends, and holidays.
Why Choose Us?
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being.
As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:
- Designed by Nature work environment
- Health & Wellness – Competitive Vision, and EAP program
- Retirement Planning
- Paid Personal Days
- Career Advancement: We’re growing rapidly and with growth comes advancement opportunities (around the globe)!
- SH University – Offers eligible team members a chance to grow and flourish through professional development and certifications via our exclusive online learning platform.
- Team Member Recognition Program – Earn rewards and pay it forward while doing all the good you can!
About us…
As a mission-driven company, our purpose is our true north, and our compass guides the way.
The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in.
Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
Starwood Hotels is an Equal Opportunity Employer.
We believe in a diverse, sustainable workforce with an empowered, inclusive culture.
We are committed to non-discrimination on any protected basis covered under applicable law.
If you require any special accommodations, please visit People Operations.
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Butler (Casual) in City of Westminster employer: Starwood Hotels
At 1 Hotel Mayfair, we pride ourselves on fostering a vibrant and inclusive work culture that values collaboration, creativity, and exceptional service. As the Head Concierge, you will not only lead a passionate team but also have the opportunity to shape unforgettable guest experiences in one of the world's most dynamic cities. With a commitment to employee growth and sustainability, we offer a unique environment where your expertise and local knowledge can shine, making every day at work meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Butler (Casual) in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Starwood Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Starwood Hotels
Don't be shy about reaching out to Starwood Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Butler (Casual) in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Starwood Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Starwood Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
