At a Glance
- Tasks: Deliver exceptional, personalised service and create unforgettable guest experiences.
- Company: Join Starwood Hotels, a luxury brand committed to sustainability and community.
- Benefits: Enjoy competitive health benefits, career advancement, and a supportive work environment.
- Other info: Flexible shifts with opportunities for professional development and recognition.
- Why this job: Be part of a caring team that values nature and personal growth.
- Qualifications: Experience in luxury service, strong communication, and attention to detail required.
The predicted salary is between 12 - 15 £ per hour.
Grow with us...
Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way.
But we can’t do it alone.
That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
We’re currently searching for a Butler to join our team and deliver exceptional, highly personalized service to our guests. (Inside
Tip: if you instinctively notice the smallest details—and act on them before anyone else does—we should definitely talk.)
Grow with us…
If you’re intuitive, discreet, and passionate about crafting unforgettable guest experiences, we have a role for you.
We’re currently seeking a
Butler to act as a dedicated point of contact throughout each guest’s stay.
This role is all about anticipation, personalization, and creating seamless, meaningful experiences.
You’ll ensure every detail is considered, from in-room touches to curated moments, reflecting our ethos of luxury, sustainability, and genuine care.
Working closely with housekeeping, concierge, food & beverage, and spa teams, you’ll coordinate every aspect of the guest journey.
Success in this role comes from emotional intelligence, precision, and the ability to deliver thoughtful, intuitive service in a fast-paced environment.
About you…
- Passionate about delivering exceptional, personalized service in a luxury environment.
- Previous experience in a luxury hotel, private residence, or butler service role is preferred.
- A natural communicator with a warm, professional, and discreet approach.
- Highly detail-oriented, with the ability to anticipate guest needs proactively.
- Strong organisational and multitasking skills, able to manage multiple requests seamlessly.
- Confident handling guest requests such as dining reservations, special occasions, unpacking/packing, and bespoke experiences.
- A collaborative team player who works closely with multiple departments to ensure seamless service delivery.
- Maintains the highest level of discretion and integrity when handling guest information.
- Solution-oriented, with the ability to handle guest concerns calmly and professionally.
- Flexible and adaptable, with availability to work shifts including evenings, weekends, and holidays.
Why Choose Us?
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being.
As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:
- Designed by Nature work environment
- Health & Wellness – Competitive Vision, and EAP program
- Retirement Planning
- Paid Personal Days
- Career Advancement: We’re growing rapidly and with growth comes advancement opportunities (around the globe)!
- SH University – Offers eligible team members a chance to grow and flourish through professional development and certifications via our exclusive online learning platform.
- Team Member Recognition Program – Earn rewards and pay it forward while doing all the good you can!
About us...
As a mission-driven company, our purpose is our true north, and our compass guides the way.
The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in.
Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
Starwood Hotels is an Equal Opportunity Employer.
We believe in a diverse, sustainable workforce with an empowered, inclusive culture.
We are committed to non-discrimination on any protected basis covered under applicable law.
If you require any special accommodations, please visit People Operations.
Butler (Casual) employer: Starwood Hotels
At 1 Hotel Mayfair, we pride ourselves on fostering a vibrant and inclusive work culture that values collaboration, creativity, and exceptional service. As the Head Concierge, you will not only lead a passionate team but also have the opportunity to shape unforgettable guest experiences in one of the world's most dynamic cities. With a commitment to employee growth and sustainability, we offer a unique environment where your expertise and local knowledge can shine, making every day at work meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Butler (Casual)
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Starwood Hotels and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Butler (Casual)
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Starwood Hotels that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Starwood Hotels.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Starwood Hotels get a sense of who you are beyond your experience!
How to prepare for a job interview at Starwood Hotels
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Starwood Hotels and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
