At a Glance
- Tasks: Coordinate daily housekeeping operations and ensure top-notch cleanliness and service quality.
- Company: Join Starwood Hotels, a mission-driven luxury hotel brand focused on sustainability.
- Benefits: Enjoy competitive pay, wellness programs, personal days, and career advancement opportunities.
- Other info: Dynamic work environment with training support and recognition programs.
- Why this job: Be part of a caring team that values nature and delivers exceptional guest experiences.
- Qualifications: Experience in hospitality, strong organisational skills, and a passion for high standards.
The predicted salary is between 25000 - 30000 £ per year.
Grow with us...Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
We are looking for an organised, proactive, and service-driven Housekeeping Coordinator to support the smooth running of our housekeeping operation. If you thrive in a fast-paced hospitality environment, enjoy coordinating people and processes, and take pride in maintaining the highest standards, we would love to hear from you.
As the central point of contact for the housekeeping department, you will work closely with housekeeping teams, reception, maintenance, and management to ensure rooms are prepared to the highest standard and daily operations run efficiently.
About the Role
The Housekeeping Coordinator supports the housekeeping department by managing administrative tasks, coordinating communication, and ensuring smooth daily operations. You will play a key role in maintaining cleanliness, service quality, and operational efficiency across the property.
Key Responsibilities
- Coordinate daily housekeeping operations and staff schedules
- Assign tasks to housekeeping team members and monitor completion
- Maintain accurate records of room status, cleaning progress, occupancy levels, and maintenance issues
- Communicate room readiness and updates with the Front Office and Reception teams
- Handle guest requests and housekeeping-related concerns promptly and professionally
- Prepare daily reports and track housekeeping performance
- Liaise with the Maintenance and Engineering teams regarding repairs and maintenance requests
- Support internal housekeeping projects and track progress
- Ensure all housekeeping activities comply with health, safety, and hygiene regulations
- Promote a culture of cleanliness, professionalism, and exceptional guest service
Training & Team Support
- Assist with onboarding and training new housekeeping team members
- Train employees on cleaning procedures, safety standards, and company policies
- Demonstrate the correct use of cleaning equipment and chemicals
- Conduct refresher training sessions for existing employees
- Monitor staff performance and provide coaching and feedback
- Work closely with supervisors and management to identify training needs
- Evaluate the effectiveness of training programmes and recommend improvements
- Support housekeeping quality inspections and audits
About You
You are highly organised, detail-oriented, and confident managing multiple priorities at once. You enjoy working collaboratively with different departments and are calm under pressure.
We are looking for someone who has:
- Previous experience in housekeeping, hospitality administration, or a similar role
- Strong organisational and multitasking skills
- Excellent communication and interpersonal abilities
- Good knowledge of Microsoft Office and hotel management systems
- A strong eye for detail and excellent problem-solving skills
- The ability to work efficiently in a busy, fast-paced environment
- Flexibility to work shifts, weekends, and holidays when required
- A positive, hands-on attitude and a passion for delivering high standards
Why Join Us?
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:
- Designed by Nature work environment
- Health & Wellness – Competitive Vision, and EAP program
- Retirement Planning
- Paid Personal Days
- Career Advancement: We're growing rapidly and with growth comes advancement opportunities (around the globe)!
- SH University – Offers eligible team members a chance to grow and flourish through professional development and certifications via our exclusive online learning platform.
- Team Member Recognition Program – Earn rewards and pay it forward while doing all the good you can!
If you are ready to take the next step in your hospitality career and help deliver exceptional housekeeping standards, we would love to hear from you. Apply today and become part of our team.
About us...
As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group. Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.
Life at Starwood Hotels is based on a simple idea: the world is brimming with natural beauty, vivid splendor, and heartwarming whimsy—and we want to keep it that way. Our mission is to inspire others to do the same while crafting unique and evolved luxury experiences. We seek next-level talent with lots of heart and plenty of hustle, individuals who love to be of service, obsess over details, honor nature, aren't afraid to ask questions, have the confidence to share new ideas and the respect to listen to diverse worldviews. We care about who you are, how you treat others and what fires you up.
Housekeeping Operations Coordinator in London employer: Starwood Hotels & Resorts
At Starwood Hotels, we pride ourselves on fostering a caring and thoughtful work culture that prioritises collaboration, respect for nature, and exceptional service. As a Housekeeping Operations Coordinator at our 1 Hotel Mayfair location, you will benefit from competitive health and wellness programmes, career advancement opportunities through SH University, and a supportive environment that encourages personal growth and recognition. Join us in creating memorable experiences while contributing to a sustainable future.
Contact Details:
Starwood Hotels & Resorts Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Operations Coordinator in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Starwood Hotels & Resorts. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Starwood Hotels & Resorts
Don't be shy about reaching out to Starwood Hotels & Resorts directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Housekeeping Operations Coordinator in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Starwood Hotels & Resorts and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Starwood Hotels & Resorts
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
