At a Glance
- Tasks: Deliver exceptional, personalised service to guests and create unforgettable experiences.
- Company: Join the caring and thoughtful team at Starwood Hotels.
- Benefits: Enjoy competitive pay, health perks, and career advancement opportunities.
- Other info: Flexible shifts and a dynamic work environment await you.
- Why this job: Be part of a mission-driven company that values nature and community.
- Qualifications: Experience in luxury service and strong communication skills are preferred.
The predicted salary is between 12 - 15 £ per hour.
Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
We’re currently searching for a Butler to join our team and deliver exceptional, highly personalized service to our guests. If you’re intuitive, discreet, and passionate about crafting unforgettable guest experiences, we have a role for you.
This role is all about anticipation, personalization, and creating seamless, meaningful experiences. You’ll ensure every detail is considered, from in-room touches to curated moments, reflecting our ethos of luxury, sustainability, and genuine care.
Working closely with housekeeping, concierge, food & beverage, and spa teams, you’ll coordinate every aspect of the guest journey. Success in this role comes from emotional intelligence, precision, and the ability to deliver thoughtful, intuitive service in a fast-paced environment.
About you...- Passionate about delivering exceptional, personalized service in a luxury environment.
- Previous experience in a luxury hotel, private residence, or butler service role is preferred.
- A natural communicator with a warm, professional, and discreet approach.
- Highly detail-oriented, with the ability to anticipate guest needs proactively.
- Strong organisational and multitasking skills, able to manage multiple requests seamlessly.
- Confident handling guest requests such as dining reservations, special occasions, unpacking/packing, and bespoke experiences.
- A collaborative team player who works closely with multiple departments to ensure seamless service delivery.
- Maintains the highest level of discretion and integrity when handling guest information.
- Solution-oriented, with the ability to handle guest concerns calmly and professionally.
- Flexible and adaptable, with availability to work shifts including evenings, weekends, and holidays.
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:
- Designed by Nature work environment
- Health & Wellness – Competitive Vision, and EAP program
- Retirement Planning
- Paid Personal Days
- Career Advancement: We’re growing rapidly and with growth comes advancement opportunities (around the globe)!
- SH University – Offers eligible team members a chance to grow and flourish through professional development and certifications via our exclusive online learning platform.
- Team Member Recognition Program – Earn rewards and pay it forward while doing all the good you can!
As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.
Life at Starwood Hotels is based on a simple idea: the world is brimming with natural beauty, vivid splendor, and heartwarming whimsy—and we want to keep it that way. Our mission is to inspire others to do the same while crafting unique and evolved luxury experiences.
We seek next-level talent with lots of heart and plenty of hustle, individuals who love to be of service, obsess over details, honour nature, aren’t afraid to ask questions, have the confidence to share new ideas and the respect to listen to diverse worldviews. We care about who you are, how you treat others and what fires you up.
Butler in London employer: Starwood Hotels & Resorts
At Starwood Hotels, we pride ourselves on fostering a caring and thoughtful work culture that prioritises exceptional service and respect for nature. As a Butler at 1 Hotel Mayfair, you will enjoy competitive health and wellness benefits, opportunities for career advancement through our exclusive SH University, and a supportive environment that values your contributions and personal growth. Join us in crafting unforgettable guest experiences while being part of a mission-driven team that celebrates diversity and sustainability.
Contact Details:
Starwood Hotels & Resorts Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Butler in London
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Starwood Hotels. A friendly chat can lead to insider info about the role and even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for service shine through. Share stories that highlight your attention to detail and how you've gone above and beyond for guests in the past.
✨Tip Number 3
Be prepared to demonstrate your skills! Think about scenarios where you had to anticipate needs or solve problems on the spot. Practising these examples will help you stand out during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Starwood Hotels.
We think you need these skills to ace Butler in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for delivering exceptional service shine through. We want to see that you genuinely care about creating unforgettable experiences for our guests.
Be Detail-Oriented:Since the role is all about anticipating guest needs, make sure to highlight your attention to detail in your application. Share examples of how you've gone above and beyond in previous roles to create seamless experiences.
Communicate Clearly:Use clear and professional language in your written application. We appreciate natural communicators, so don’t hesitate to showcase your warm and discreet approach in your writing.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at Starwood Hotels & Resorts
✨Know Your Guests
Before the interview, research the hotel and its guest demographics. Understand what luxury service means to them and think about how you can anticipate their needs. This will show your commitment to delivering exceptional, personalised service.
✨Showcase Your Attention to Detail
Prepare examples from your past experiences where you noticed small details that made a big difference for guests. Whether it’s remembering a guest's favourite drink or arranging a special surprise, these anecdotes will highlight your ability to provide thoughtful, intuitive service.
✨Demonstrate Emotional Intelligence
During the interview, be ready to discuss how you handle guest concerns and requests. Use role-play scenarios to illustrate your calm and professional approach, showcasing your emotional intelligence and problem-solving skills in a fast-paced environment.
✨Emphasise Team Collaboration
Talk about your experience working with different departments to create seamless guest experiences. Highlight specific instances where your collaboration led to successful outcomes, reinforcing your ability to work as part of a team while maintaining discretion and integrity.
