At a Glance
- Tasks: Coordinate daily housekeeping operations and ensure top-notch service quality.
- Company: Join a caring and innovative team at Starwood Hotels.
- Benefits: Enjoy competitive pay, wellness perks, and career advancement opportunities.
- Other info: Be part of a mission-driven company that values diversity and sustainability.
- Why this job: Make a real impact in hospitality while working in a vibrant environment.
- Qualifications: Experience in housekeeping or hospitality, strong organisational skills, and a positive attitude.
The predicted salary is between 25000 - 30000 £ per year.
Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
We are looking for an organised, proactive, and service-driven Housekeeping Coordinator to support the smooth running of our housekeeping operation. If you thrive in a fast-paced hospitality environment, enjoy coordinating people and processes, and take pride in maintaining the highest standards, we would love to hear from you.
As the central point of contact for the housekeeping department, you will work closely with housekeeping teams, reception, maintenance, and management to ensure rooms are prepared to the highest standard and daily operations run efficiently.
About the Role
The Housekeeping Coordinator supports the housekeeping department by managing administrative tasks, coordinating communication, and ensuring smooth daily operations. You will play a key role in maintaining cleanliness, service quality, and operational efficiency across the property.
Key Responsibilities
- Coordinate daily housekeeping operations and staff schedules
- Assign tasks to housekeeping team members and monitor completion
- Maintain accurate records of room status, cleaning progress, occupancy levels, and maintenance issues
- Communicate room readiness and updates with the Front Office and Reception teams
- Handle guest requests and housekeeping-related concerns promptly and professionally
- Prepare daily reports and track housekeeping performance
- Liaise with the Maintenance and Engineering teams regarding repairs and maintenance requests
- Support internal housekeeping projects and track progress
- Ensure all housekeeping activities comply with health, safety, and hygiene regulations
- Promote a culture of cleanliness, professionalism, and exceptional guest service
Training & Team Support
- Assist with onboarding and training new housekeeping team members
- Train employees on cleaning procedures, safety standards, and company policies
- Demonstrate the correct use of cleaning equipment and chemicals
- Conduct refresher training sessions for existing employees
- Monitor staff performance and provide coaching and feedback
- Work closely with supervisors and management to identify training needs
- Evaluate the effectiveness of training programmes and recommend improvements
- Support housekeeping quality inspections and audits
About You
You are highly organised, detail-oriented, and confident managing multiple priorities at once. You enjoy working collaboratively with different departments and are calm under pressure.
We are looking for someone who has:
- Previous experience in housekeeping, hospitality administration, or a similar role
- Strong organisational and multitasking skills
- Excellent communication and interpersonal abilities
- Good knowledge of Microsoft Office and hotel management systems
- A strong eye for detail and excellent problem-solving skills
- The ability to work efficiently in a busy, fast-paced environment
- Flexibility to work shifts, weekends, and holidays when required
- A positive, hands-on attitude and a passion for delivering high standards
Why Join Us?
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:
- Designed by Nature work environment
- Health & Wellness – Competitive Vision, and EAP program
- Retirement Planning
- Paid Personal Days
- Career Advancement: We’re growing rapidly and with growth comes advancement opportunities (around the globe)!
- SH University – Offers eligible team members a chance to grow and flourish through professional development and certifications via our exclusive online learning platform.
- Team Member Recognition Program – Earn rewards and pay it forward while doing all the good you can!
If you are ready to take the next step in your hospitality career and help deliver exceptional housekeeping standards, we would love to hear from you. Apply today and become part of our team.
About us...
As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group. Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law.
Housekeeping Operations Coordinator employer: Starwood Hotels & Resorts
At Starwood Hotels, we pride ourselves on fostering a caring and thoughtful work culture that prioritises collaboration, exceptional service, and respect for nature. As a Housekeeping Operations Coordinator at our 1 Hotel Mayfair location, you will benefit from competitive health and wellness programmes, career advancement opportunities through SH University, and a supportive environment that encourages personal growth and recognition. Join us to be part of a mission-driven team dedicated to creating beautiful experiences while taking care of our planet.
Contact Details:
Starwood Hotels & Resorts Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Operations Coordinator
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues in the hospitality industry. You never know who might have a lead on a Housekeeping Coordinator role or can put in a good word for you.
✨Tip Number 2
Get your game face on for interviews! Research common questions for housekeeping roles and practice your responses. Show off your organisational skills and how you handle multiple priorities under pressure.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position and keeping you top of mind for the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Starwood Hotels.
We think you need these skills to ace Housekeeping Operations Coordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Housekeeping Coordinator role. Highlight your relevant experience in housekeeping or hospitality, and show us how your skills align with our values of service and collaboration.
Show Off Your Organisational Skills:As a Housekeeping Coordinator, being organised is key! Use your application to demonstrate your ability to manage multiple tasks and priorities. Share examples of how you've successfully coordinated teams or projects in the past.
Communicate Clearly:We love clear communication! In your written application, make sure to express your thoughts clearly and concisely. This will not only showcase your communication skills but also give us a glimpse of how you might interact with our team and guests.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re genuinely interested in joining our team!
How to prepare for a job interview at Starwood Hotels & Resorts
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Housekeeping Operations Coordinator. Familiarise yourself with the daily operations, staff coordination, and communication processes that are crucial for this role. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, be prepared to discuss specific examples from your past experiences where you successfully managed multiple tasks or coordinated teams. Highlight any tools or methods you used to stay organised and efficient in a fast-paced environment.
✨Communicate Effectively
Excellent communication is key in this position. During the interview, practice clear and concise communication. Be ready to demonstrate how you would handle guest requests or coordinate with other departments, as this will showcase your interpersonal skills and ability to work collaboratively.
✨Emphasise Your Attention to Detail
As a Housekeeping Coordinator, having a keen eye for detail is essential. Prepare to discuss how you've maintained high standards in previous roles, whether it’s through quality inspections or training team members on cleaning procedures. This will illustrate your commitment to excellence and service quality.
