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- Tasks: Deliver exceptional, personalised service to guests and create unforgettable experiences.
- Company: Join the caring and thoughtful team at Starwood Hotels.
- Benefits: Enjoy competitive pay, health perks, and career advancement opportunities.
- Other info: Flexible shifts with opportunities for professional development and recognition.
- Why this job: Be part of a mission-driven company that values nature and community.
- Qualifications: Experience in luxury service and strong communication skills are preferred.
The predicted salary is between 12 - 15 £ per hour.
Grow with us...Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
We’re currently searching for a Butler to join our team and deliver exceptional, highly personalized service to our guests. If you’re intuitive, discreet, and passionate about crafting unforgettable guest experiences, we have a role for you.
This role is all about anticipation, personalization, and creating seamless, meaningful experiences. You’ll ensure every detail is considered, from in-room touches to curated moments, reflecting our ethos of luxury, sustainability, and genuine care. Working closely with housekeeping, concierge, food & beverage, and spa teams, you’ll coordinate every aspect of the guest journey. Success in this role comes from emotional intelligence, precision, and the ability to deliver thoughtful, intuitive service in a fast-paced environment.
About you...
- Passionate about delivering exceptional, personalized service in a luxury environment.
- Previous experience in a luxury hotel, private residence, or butler service role is preferred.
- A natural communicator with a warm, professional, and discreet approach.
- Highly detail-oriented, with the ability to anticipate guest needs proactively.
- Strong organisational and multitasking skills, able to manage multiple requests seamlessly.
- Confident handling guest requests such as dining reservations, special occasions, unpacking/packing, and bespoke experiences.
- A collaborative team player who works closely with multiple departments to ensure seamless service delivery.
- Maintains the highest level of discretion and integrity when handling guest information.
- Solution-oriented, with the ability to handle guest concerns calmly and professionally.
- Flexible and adaptable, with availability to work shifts including evenings, weekends, and holidays.
Why Choose Us?
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:
- Designed by Nature work environment
- Health & Wellness – Competitive Vision, and EAP program
- Retirement Planning
- Paid Personal Days
- Career Advancement: We’re growing rapidly and with growth comes advancement opportunities (around the globe)!
- SH University – Offers eligible team members a chance to grow and flourish through professional development and certifications via our exclusive online learning platform.
- Team Member Recognition Program – Earn rewards and pay it forward while doing all the good you can!
About us...
As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.
Life at Starwood Hotels is based on a simple idea: the world is brimming with natural beauty, vivid splendor, and heartwarming whimsy—and we want to keep it that way. Our mission is to inspire others to do the same while crafting unique and evolved luxury experiences.
We seek next-level talent with lots of heart and plenty of hustle, individuals who love to be of service, obsess over details, honour nature, aren’t afraid to ask questions, have the confidence to share new ideas and the respect to listen to diverse worldviews. We care about who you are, how you treat others and what fires you up.
Butler employer: Starwood Hotels & Resorts
Contact Detail:
Starwood Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Butler
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Starwood Hotels on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Show off your personality in interviews! As a Butler, it’s all about creating memorable experiences. Be yourself, share stories that highlight your attention to detail, and demonstrate how you anticipate needs.
✨Tip Number 3
Prepare for situational questions! Think of examples where you’ve gone above and beyond for guests or handled tricky situations with grace. This will show you’re ready for the fast-paced environment at Starwood.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Butler
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for delivering exceptional service shine through. We want to see that you genuinely care about creating unforgettable experiences for guests.
Be Detail-Oriented: Since this role is all about anticipating needs and paying attention to the smallest details, make sure to highlight any relevant experience where you've demonstrated these skills. We love candidates who can spot what others might miss!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific qualities and experiences that align with our butler role. Show us why you’re the perfect fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Let’s grow together!
How to prepare for a job interview at Starwood Hotels & Resorts
✨Know Your Guests
Before the interview, research the hotel and its clientele. Understand what luxury service means to them and think about how you can contribute to creating unforgettable experiences. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Attention to Detail
During the interview, be prepared to discuss specific examples of how you've anticipated needs or solved problems in previous roles. Highlighting your ability to notice the small things will resonate well with the ethos of the position and demonstrate your suitability for the role.
✨Practice Emotional Intelligence
Since this role requires a high level of emotional intelligence, think of scenarios where you've successfully managed guest interactions or resolved conflicts. Be ready to share these stories, as they will illustrate your capability to provide thoughtful and intuitive service.
✨Emphasise Team Collaboration
The Butler role involves working closely with various departments. Prepare to discuss how you've collaborated with others in past positions. Sharing examples of teamwork will highlight your ability to ensure seamless service delivery, which is crucial for success in this role.