At a Glance
- Tasks: Lead the planning and execution of unforgettable meetings and events at 1 Hotel Mayfair.
- Company: Join a mission-driven luxury hotel brand focused on sustainability and exceptional service.
- Benefits: Enjoy health perks, career advancement opportunities, and a supportive work environment.
- Other info: Be part of a diverse team that values creativity and collaboration.
- Why this job: Shape memorable guest experiences while promoting sustainability and authenticity.
- Qualifications: Strong leadership skills and a passion for hospitality and event management.
The predicted salary is between 31500 - 38500 £ per year.
Grow with us...Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
As the Meeting & Events Operations Manager at 1 Hotel Mayfair, you will lead the planning and execution of all on-site meetings, conferences, and special events. You will serve as a key operational leader within the Food & Beverage division, ensuring that each event—from intimate boardroom gatherings to large-scale celebrations—is delivered to the highest standards of service, style, and sustainability. Working closely with the F&B leadership team, you will oversee all aspects of event operations, from logistics and execution to guest satisfaction and upholding the core values of the 1 Hotels brand.
- Operational Oversight: Manage the end-to-end execution of all hotel meetings and events, ensuring seamless coordination between sales, culinary, service, PPM and AV teams. Maintain a strong on-the-floor presence during event set-up, execution, and breakdown, ensuring brand standards and guest expectations are met or exceeded. Serve as the primary contact for internal and external clients during the planning and execution phases. Overseeing the 1st floor events space, guest rooms and Nightingale areas to ensure standards are met and guest satisfaction.
- Guest Experience & Quality Control: Uphold the highest standards of hospitality, ensuring personalized and flawless event experiences. Monitor event flow and guest feedback in real-time, resolving issues promptly and professionally. Ensure consistency in room setups, service delivery, and overall event ambiance.
- People Management & HR: Lead and inspire a team of event supervisors, servers, porters, and bartenders. Oversee third party agency workers and support F&B venue HOD’s to ensure adequate staffing levels are applied to key events. Oversee scheduling, training, and development to ensure operational efficiency and service excellence. Collaborate with HR to manage performance reviews, team morale, and compliance with employment policies and legal standards.
- Administrative & Financial Oversight: Manage event-related budgets, including labor costs, vendor services, and equipment rentals. Review BEOs and plan along with Senior F&B team to support special venue events. Revise billing when required and maintain post-event reports to ensure accuracy and financial accountability.
This is a critical role within the 1 Hotel Mayfair team, requiring operational excellence, creativity, and a service-first mindset. You will play a central part in shaping memorable guest experiences while upholding our brand’s commitment to sustainability, authenticity, and well-being.
Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.
Meeting & Events Operations Manager employer: Starwood Hotels & Resorts Worldwide, Inc.
Starwood Hotels & Resorts Worldwide, Inc. is an exceptional employer, offering a vibrant work culture at the luxurious 1 Hotel Mayfair in London. With a strong focus on employee growth and development, team members enjoy a supportive environment that values warmth and efficiency in service, making it a rewarding place to build a career in hospitality.
Contact Details:
Starwood Hotels & Resorts Worldwide, Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Meeting & Events Operations Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Starwood Hotels & Resorts Worldwide, Inc.. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Starwood Hotels & Resorts Worldwide, Inc.
Don't be shy about reaching out to Starwood Hotels & Resorts Worldwide, Inc. directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Meeting & Events Operations Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Starwood Hotels & Resorts Worldwide, Inc. and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Starwood Hotels & Resorts Worldwide, Inc.
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
